We have 10d on a Windows 2003 server and are adding a new Windows 2003 server. I talked to Symantec sales and they told me that I needed to by the 11d remote agent and that it is backwardly compatible with 10d. I added the serial number for the 11d agent on my media server then was able to install the remote agent from 10d onto the remote server. When I try to back up the drives on the remote server are greyed out and the error indicates that either:
The agent on the remote server may be a previous or incompatible version. or
The remote agent is not installed on the remote computer (it is and I even re-installed it). or
A license for the remote agent is not installed on the media server. or
I am not authorized to access the item.
I have already run tcpview and made sure that both servers are listening on the same port.
Thank you.