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Restore single email failed - Exchange 2003 - Backup 11D

ChristianF
Level 3

‎01-10-2008 10:14 AM

Hi,
 
first some informations:
 
I have a call on Symantec Support, but they couldn`t find the Problem now for 2 days.....
maybe someone could help me here:
 
Environment on BackupServer:
BackupExec Server 11d - 7170 - SP2
Windows 2003 x64 Storage Server SP1
Backup to Tape
 
Environment on ExchangeServer:
Exchange 2003 SP2
Windows 2003 32bit SP1
Remote Agent SP2
 
 
I started with the following error, on this time there was not installed SP2 for Backup Exec:
 
V-79-57344-33928 - Access denied
Access denied on mailbox Informationstore Mayer Reinhard
 
=>>>Ok after that I installed SP2 like the support of Symantec prefered.
 
After installing SP2 I pushed the RemoteAgent to the ExchangeServer.
 
Now I get the following error:
 
Here is the debugLog from Agent:
 
Code:
[9948] 01/10/08 15:15:42 Opened debug log file C:\Programme\Symantec\Backup Exec\RAWS\logs\KISRV1-beremote00.log[9948] 01/10/08 15:15:42 CleanupOrphanedSnapshots(). Lauching cleanup thread..[9948] 01/10/08 15:15:42 CleanupOrphanedSnapshots(). Cleanup thread lauched. Exiting.[8744] 01/10/08 15:15:42 OS Version: 5.2.3790 (Service Pack 1). Suite: 0x110, ProductType: 0x2, SP: 1.0[9968] 01/10/08 15:15:42 FS_InitFileSys[8744] 01/10/08 15:15:42 VssSnapshotVolume::Initialize() - Using backup type VSS_BT_FULL[9968] 01/10/08 15:15:42   loaded bedsnt5.dll[9968] 01/10/08 15:15:42   bedsadc.dll could not be loaded: Das angegebene Modul wurde nicht gefunden.[9968] 01/10/08 15:15:42   loaded bedssql2.dll[8744] 01/10/08 15:15:42 VssSnapshotVolume::Initialize() - calling IVssBackupComponents::InitializeForBackup[9968] 01/10/08 15:15:42   loaded bedsxchg.dll[9968] 01/10/08 15:15:42 VirtApi DLL WAS NOT LOADED, from VirtApi.dll![9968] 01/10/08 15:15:42 LoadLibraryEx FAILED!  RC = 126 (0x7e) - Das angegebene Modul wurde nicht gefunden.[9968] 01/10/08 15:15:42   loaded bedsxese.dll[9968] 01/10/08 15:15:42   loaded bedsmbox.dll[9968] 01/10/08 15:15:42   bedspush.dll could not be loaded: Das angegebene Modul wurde nicht gefunden.[9968] 01/10/08 15:15:42   loaded bedsnote.dll[9968] 01/10/08 15:15:43   loaded bedsmdoc.dll[9968] 01/10/08 15:15:43   loaded bedssps2.dll[9968] 01/10/08 15:15:43   loaded bedssps3.dll[9968] 01/10/08 15:15:43   loaded bedsupfs.dll[9968] 01/10/08 15:15:43   loaded bedsshadow.dll[9968] 01/10/08 15:15:43   loaded bedsoffhost.dll[9968] 01/10/08 15:15:43 ENTER DpmSettings::DpmSettings[9968] 01/10/08 15:15:43  EXIT DpmSettings::DpmSettings return=[0x0 SUCCESS][9968] 01/10/08 15:15:43   loaded bedsdpm.dll[9968] 01/10/08 15:15:43   loaded bedscps.dll[9968] 01/10/08 15:15:43   bedsvx.dll could not be loaded: Das angegebene Modul wurde nicht gefunden.[9968] 01/10/08 15:15:43   bedsorcl.dll could not be loaded: Das angegebene Modul wurde nicht gefunden.[9968] 01/10/08 15:15:43   bedsagnt.dll could not be loaded: Das angegebene Modul wurde nicht gefunden.[9968] 01/10/08 15:15:43   loaded bedssmsp.dll[9968] 01/10/08 15:15:43   loaded bedsra.dll[9968] 01/10/08 15:15:43   loaded bedsrman.dll[8744] 01/10/08 15:15:43 VssSnapshotVolume::Initialize() - calling IVssBackupComponents::SetBackupState with backup type 1[8744] 01/10/08 15:15:43 VssSnapshotVolume::Initialize() - calling IVssBackupComponents::SetContext with context: 0[9968] 01/10/08 15:15:43   loaded bedsdb2.dll[9968] 01/10/08 15:15:43   loaded bedsss.dll[9968] 01/10/08 15:15:43 VirtApi DLL WAS NOT LOADED, from VirtApi.dll![9968] 01/10/08 15:15:43 LoadLibraryEx FAILED!  RC = 126 (0x7e) - Das angegebene Modul wurde nicht gefunden.[9968] 01/10/08 15:15:43   loaded bedsadgran.dll[9968] 01/10/08 15:15:43 Initializing FSs[9968] 01/10/08 15:15:43 calling mapi initialize[9968] 01/10/08 15:15:43 Mailbox: InitializeDAPI failed.[9968] 01/10/08 15:15:43 Notes Agent:CLNPartitions::InitializeLNUCJWrapper[9968] 01/10/08 15:15:43 Notes Agent:CLNPartitions::InitializeLNUCJWrapper - Exiting[0][9968] 01/10/08 15:15:43 Notes Agent:CLNPartitions::InitializeAllVolumes[9968] 01/10/08 15:15:43 Notes Agent - CLNVolume::InitInstance - ReturnValue[0][9968] 01/10/08 15:15:43 Notes Agent - CLNVolume::InitInstance - ReturnValue[0][9968] 01/10/08 15:15:43 Notes Agent - CLNVolume::InitInstance - ReturnValue[0][5096] 01/10/08 15:15:43 Event: Global\RxService CREATED[9968] 01/10/08 15:15:43 Notes Agent:CLNPartitions::InitializeAllVolumes - Exiting[0][9968] 01/10/08 15:15:43 Notes Agent:CLNPartitions::InitInstance - Exiting[2][9968] 01/10/08 15:15:43 Function called: RMAN_InitFileSys[9968] 01/10/08 15:15:43 IsIDRInProgressPriv: 0x0[9968] 01/10/08 15:15:43 IsIDRInProgressPriv: 0x0[9968] 01/10/08 15:15:43 Informational: Initializing the BeDiskFind library 'BEDiskFind.dll' in SHADOW::InitBeDiskFindHelperApis[9968] 01/10/08 15:15:43 Informational: BeDiskFind library 'BEDiskFind.dll' initialized in SHADOW::InitBeDiskFindHelperApis[9968] 01/10/08 15:15:43 Informational: Initializing the BeDisk library 'BeDisk.dll' in SHADOW::InitBeDiskHelperApis[9968] 01/10/08 15:15:44 Informational: BeDisk library 'BeDisk.dll' initialized in SHADOW::InitBeDiskHelperApis[9968] 01/10/08 15:15:44 first load attempt of esebcli2.dll failed: Das angegebene Modul wurde nicht gefunden.[9968] 01/10/08 15:15:44 esebcli2.dll found in BackupRestore dll directory[9968] 01/10/08 15:15:44 ESE_InitPlatinum loaded esebcli2.dll from D:\Exchange2003\bin\esebcli2.dll.[9968] 01/10/08 15:15:44 Status Unknown (0x00000002) opening Cps registry key 'Software\Symantec\Backup Exec CPS' in CPS::InitCpsHelperApis:379[9968] 01/10/08 15:15:44 Informational: Initializing the Cps library 'C:\Programme\Symantec\Continuous Protection Server\Services\CPSVersion.dll' in CPS::InitCpsHelperApis:410[9968] 01/10/08 15:15:44 Status Unknown (0x0000007E) loading Cps library 'C:\Programme\Symantec\Continuous Protection Server\Services\CPSVersion.dll' in CPS::InitCpsHelperApis:417[9968] 01/10/08 15:15:44 Status Unknown (0x0000007E) initializing Cps library in CPS::InitFsys:85[9968] 01/10/08 15:15:44 ENTER DPM::InitFsys[9968] 01/10/08 15:15:44 ENTER DpmSettings::LoadSettings[9968] 01/10/08 15:15:44 DPM: Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Agents\DPM not found.[9968] 01/10/08 15:15:44 ENTER DpmSettings::Print[9968] 01/10/08 15:15:44 [ DPM SETTINGS ][9968] 01/10/08 15:15:44 Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Agents\DPM[9968] 01/10/08 15:15:44   OnServer='\Volumes\Replica\'[9968] 01/10/08 15:15:44   VolumeKey='\Volumes\Replica\'[9968] 01/10/08 15:15:44   Replica='Replica'[9968] 01/10/08 15:15:44   ReplicaDir='ReplicaDir'[9968] 01/10/08 15:15:44   Dash='-'[9968] 01/10/08 15:15:44   WriterServiceName='DpmWriter'[9968] 01/10/08 15:15:44   ServiceName='MSDPM'[9968] 01/10/08 15:15:44   SqlInstance='$DPM$'[9968] 01/10/08 15:15:44   SecondsToWaitForDpm='90'[9968] 01/10/08 15:15:44   WriterStartType=DPM_WRITER_START_TYPE_INITFS[1][9968] 01/10/08 15:15:44   PsBackupType=PS_BACKUP_TYPE_COPY[1][9968] 01/10/08 15:15:44  EXIT DpmSettings::Print return=[0x0 SUCCESS][9968] 01/10/08 15:15:44  EXIT DpmSettings::LoadSettings return=[0x0 SUCCESS][9968] 01/10/08 15:15:44 ENTER DPM::IsServicePresent[9968] 01/10/08 15:15:44 DPM: Failed OpenService[9968] 01/10/08 15:15:44 DPM: Service is present: [false][9968] 01/10/08 15:15:44  EXIT DPM::IsServicePresent[9968] 01/10/08 15:15:44 DPM: Data Protection Manager not installed.[9968] 01/10/08 15:15:44  EXIT DPM::InitFsys return=[0x0 SUCCESS][9968] 01/10/08 15:15:44 Function called: DB2_InitFileSys[9968] 01/10/08 15:15:44 Successfully resolved the "ndmp" service to port: 12000 (host order)[9968] 01/10/08 15:15:44 Could not create an IPv6 socket at this time, reason:An error occurred during a socket creation operation: Error Code: 10047, System Error Message: Es wurde eine Adresse verwendet, die mit dem angeforderten Protokoll nicht kompatibel ist.[9968] 01/10/08 15:15:44 @@@@@@@MyCloseSocket called with sockfd = 760(0x2f8) retval = 0[9968] 01/10/08 15:15:44 SocketService::IsSystemDualIP: No support found for IPv6 currently[9968] 01/10/08 15:15:44 Started NDMP Listener on port 12000[8744] 01/10/08 15:15:44 Provider GUID = {00000000-0000-0000-0000-000000000000}[8744] 01/10/08 15:15:44 VssSnapshotVolume::Initialize() - calling StartSnapshotSet()[8744] 01/10/08 15:15:44 VSS snapstarted. SnapshotSetID = {1726413c-58a7-4e84-899f-fe2e59121775}[9948] 01/10/08 15:15:44 Initialized locks for SSL callbacks[9948] 01/10/08 15:15:44 Running... 'Q' to stop[8744] 01/10/08 15:15:45 Orphaned VSS snapshot set cleaned up successfully. SnapshotSetID = {fff350d3-d3c5-4bdc-b299-2e6453f79cde}[8744] 01/10/08 15:15:45 Orphaned VSS snapshot set cleaned up successfully. SnapshotSetID = {e6b964eb-d3d4-4a6f-9f13-5a1074dd4b51}[5848] 01/10/08 15:15:54 NrdsAdvertiserThread: advertisement cycle started.[5848] 01/10/08 15:15:54 Informational: Restrict Anonymous Support is enabled[5848] 01/10/08 15:15:54 creating DLE for local machine[5848] 01/10/08 15:15:54 BENetConfigEx: Successfully refreshed adapter information.[5848] 01/10/08 15:15:54 EnumClusterDLEs: Could not opening cluster : Das System konnte die eingegebene Umgebungsoption nicht finden.[5848] 01/10/08 15:15:54 NrdsAdvertiserThread: EnumSelfDLE for file system 7 returned 0(0x0) and 1 DLEs[5848] 01/10/08 15:15:54 NrdsAdvertiserThread: Nrds Message Len : 124.[5848] 01/10/08 15:15:54 RMAN_EnumSelfDLE: AgentConfig GetOracleDBNames returned error. If Oracle Agent is installed, please run AgentConfig.[5848] 01/10/08 15:15:54 NrdsAdvertiserThread: EnumSelfDLE for file system 14 returned 0(0x0) and 0 DLEs[5848] 01/10/08 15:15:54 ConnectToServerEndPoint: dest=KISRV6, service=6101[5848] 01/10/08 15:15:55 BETCPConnection::LoopThroughListAndConnect: Could not connect to remote address "192.168.50.199" Error:10061.[5848] 01/10/08 15:15:55 @@@@@@@MyCloseSocket called with sockfd = 1008(0x3f0) retval = 0[5848] 01/10/08 15:15:55 BETCPConnection::CreateConnectionFromHostAndPort: Remote Host: "KISRV6": There were no addresses returned, belonging to family: IPv6[5848] 01/10/08 15:15:55 BETCPConnection::CreateConnectionFromHostAndPort: Could not create a connection to "KISRV6" because attempts with both IPv4 and IPv6 protocols failed[5848] 01/10/08 15:15:55 Could not create a BETCPConnection object from address: KISRV6 error=An error occurred during a socket connect operation: Error Code: 10061, System Error Message: Es konnte keine Verbindung hergestellt werden, da der Zielcomputer die Verbindung verweigerte.[5848] 01/10/08 15:15:55 NrdsAdvertiserThread: connect to target=KISRV6 port=6101 failed[5848] 01/10/08 15:15:55 NrdsAdvertiserThread: Retrying in 60 seconds[8480] 01/10/08 15:15:59 NrdsAdvertiserThread: negative (purge) advertisement cycle started.[8480] 01/10/08 15:15:59 NrdsAdvertiserThread: no purge is pending.[8480] 01/10/08 15:15:59 NrdsAdvertiserThread: negative (purge) advertisement cycle complete.  Waiting 240 minutes before advertising again.[5848] 01/10/08 15:16:55 ConnectToServerEndPoint: dest=KISRV6, service=6101[5848] 01/10/08 15:16:56 BETCPConnection::LoopThroughListAndConnect: Could not connect to remote address "192.168.50.199" Error:10061.[5848] 01/10/08 15:16:56 @@@@@@@MyCloseSocket called with sockfd = 1016(0x3f8) retval = 0[5848] 01/10/08 15:16:56 BETCPConnection::CreateConnectionFromHostAndPort: Remote Host: "KISRV6": There were no addresses returned, belonging to family: IPv6[5848] 01/10/08 15:16:56 BETCPConnection::CreateConnectionFromHostAndPort: Could not create a connection to "KISRV6" because attempts with both IPv4 and IPv6 protocols failed[5848] 01/10/08 15:16:56 Could not create a BETCPConnection object from address: KISRV6 error=An error occurred during a socket connect operation: Error Code: 10061, System Error Message: Es konnte keine Verbindung hergestellt werden, da der Zielcomputer die Verbindung verweigerte.[5848] 01/10/08 15:16:56 NrdsAdvertiserThread: connect to target=KISRV6 port=6101 failed[5848] 01/10/08 15:16:56 NrdsAdvertiserThread: Retrying in 60 seconds[9968] 01/10/08 15:17:28 ndmpRun: Control connection accepted : connection established between end-points 192.168.50.197:12000 and 192.168.50.199:2037[1900] 01/10/08 15:17:28 BELogonUser: beclass::IsThisMe() returned error: 87[1900] 01/10/08 15:17:28 LogonType set = [LOGON32_LOGON_INTERACTIVE][0x2][1900] 01/10/08 15:17:28 LogonUser(LOGON32_LOGON_INTERACTIVE-0x2) success[1900] 01/10/08 15:17:28 Successfully impersonated DVDOM\VeritasAdmin[1900] 01/10/08 15:17:28 WhoAmI( ) reports: DVDOM\VeritasAdmin[1900] 01/10/08 15:17:52 @@@@@@@MyCloseSocket called with sockfd = 876(0x36c) retval = 0[1900] 01/10/08 15:17:52 @@@@@@@MyCloseSocket called with sockfd = -1(0xffffffff) retval = -1[5848] 01/10/08 15:17:56 ConnectToServerEndPoint: dest=KISRV6, service=6101[5848] 01/10/08 15:17:56 CreateConnection type=0 on socket 632 via BESocket OK[5848] 01/10/08 15:17:56 NrdsAdvertiserThread: send of KISRV1.intra.auew.de type 7 subtype 2 to target=KISRV6 port=6101 succeeded[5848] 01/10/08 15:17:56 @@@@@@@MyCloseSocket called with sockfd = 632(0x278) retval = 0[5848] 01/10/08 15:17:56 NrdsAdvertiserThread: advertisement cycle complete.  Waiting 240 minutes before advertising again.

 
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