Robotic library hardware error.

[IainWatt]

I keep getting a Robotic library hardware error and then the device is switched to offline. I have spoken with HP about the storageworks library and LTO device I have attached and have found no problems with it.

I can re-enable the device in Veritas without doing anything to the server or backup hardware and then backups will continue to run ok until the next time the error is reported.

Is there any way of stopping this alert from switching the device to offline? I would like to see when the alert happens but not to stop the job, I would be interested to see if the backup could then continue.

[Amruta_Purandar]

Hello,

Please refer the following links and verify if the drive is mentioned in the HCL.
Backup Exec 9.x for Windows Servers Libraries (with Tested Drives) Hardware Compatibility List
http://support.veritas.com/docs/271383

Backup Exec 9.x for Windows Servers Standalone Drives Hardware Compatibility List
http://support.veritas.com/docs/271382

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If yes, please refer the following technote for your configuration.
Title:
How to troubleshoot issues with a Robotic Library or Tape Drive in Backup Exec 9.x and 10.0
http://support.veritas.com/docs/255501

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NOTE : If we do not receive your intimation within two business days, this post would be

marked ‘assumed answered’ and would be moved to ‘answered questions’ pool.

[Sheetal_Risbood]

As per our previous reply, marking the case as assumed answered and moving it to answered questions pool