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SP5 installation failed and killed Backup Exec services and MSDE instance
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01-30-2007 03:21 AM
Hello,
I tried to install SP5 for Veritas Backup Exec for Windows Servers v9.1 Rev. 4691. The installation failed and from now on the MSDE instance for Backup Exec and all the backup exec services are down and don't start up.
After a complete serverrestart all services are running - until I will try to install SP5.
Faults in the Event Viewer of Windows
ID17055
17310 : SqlDumpExceptionHandler: Process 2588 generated fatal exception c0000005 EXCEPTION_ACCESS_VIOLATION. SQL Server is terminating this process.
---With variable process number---
ID17055
17311 : SQL Server is aborting. Fatal exception c0000005 caught.
ID7034 Dienst "MSSQL$BKUPEXEC" wurde unerwartet beendet. Dies ist bereits 1 Mal passiert.
Backup Exec Log:
01-29-2007,10:05:19 : Executing CheckPatchDependencies_MSI.
01-29-2007,10:05:19 : Executing CheckPatchDependencies.
01-29-2007,10:05:19 : Executing GetProductGuid.
01-29-2007,10:05:19 : Executing GetInstalledPatches.
01-29-2007,10:05:19 : Executing GetDependentPatches.
01-29-2007,10:05:19 : Executing CheckForDependencies.
01-29-2007,10:05:19 : All dependencies have been met for this patch.
01-29-2007,10:05:19 : Checking to see if the user has administrator privileges.
01-29-2007,10:05:19 : Checking to see if the Backup Exec UI is running.
01-29-2007,10:05:19 : Executing SetCustomActionData_MSI.
01-29-2007,10:05:19 : Executing DLO_PrepPatch to verify DLO database for patching.
01-29-2007,10:05:19 : There is no BE_DLO.mdf file to check DB version against. Patch process will be able to install updated file IF needed.
01-29-2007,10:05:20 : Executing ECM_PrepECM.
01-29-2007,10:05:20 : Executing CreateECMRegistryKeys.
01-29-2007,10:05:20 : Executing SetWBTVersion_MSI
01-29-2007,10:05:20 : Executing AddECMRemoveFiles.
01-29-2007,10:05:20 : Executing CA PrepBEMain with target BEMain_PrepBEMain.
01-29-2007,10:05:20 : Executing CopySAPR3MediaToAgentsDir
01-29-2007,10:05:20 : Executing SetRegKeys.
01-29-2007,10:05:20 : Executing MakeBEDBBakFile.
01-29-2007,10:05:20 : Executing CA PrepRAMain with target RAMain_PrepRAMain.
01-29-2007,10:05:20 : Executing CopyRAWS32Media
01-29-2007,10:05:20 : Executing CopyRAWS64Media
01-29-2007,10:05:20 : Executing SetRAMainRegKeys.
01-29-2007,10:05:24 : Executing RAMain EnumkeyUpdate.
01-29-2007,10:05:24 : Executing RAMain EnumkeyUpdate.
01-29-2007,10:05:24 : Executing CA PrepIDR with target IDR_PrepIDR.
01-29-2007,10:05:24 : Executing IDR_SetRegKeys.
01-29-2007,10:05:24 : Executing IDR_StreamMyCDSetup.
01-29-2007,10:05:25 : Executing CA PrepAutoLdr with target AutoLdr_PrepAutoLdr.
01-29-2007,10:05:25 : Executing NetCHGR_AddToServiceGroup.
01-29-2007,10:05:25 : Executing VSD_InstallVSDTable.
01-29-2007,10:05:26 : Executing CHGR_CopySCSIDriver.
01-29-2007,10:05:27 : Executing CHGR_CopyOEMSetup.
01-29-2007,10:05:27 : Executing CHGR_SaveInstallInfo.
01-29-2007,10:05:27 : Executing CA PrepMSExch with target MSExch_PrepMSExch.
01-29-2007,10:05:27 : Executing MSExch_SetRegKeys.
01-29-2007,10:05:28 : Executing IsSBS()
01-29-2007,10:05:28 : Small Business Server Edition (Premium)
01-29-2007,10:05:28 : Executing ConfigureSBSServer()
01-29-2007,10:05:28 : Executing GetSBSServerVersion()
01-29-2007,10:05:28 : Executing IsIE5()
01-29-2007,10:05:28 : Executing SBS_UpdateBackupKey()
01-29-2007,10:05:28 : Executing SetSBSLinkOnReg()
01-29-2007,10:05:28 : Configure SBS Server successfully.
01-29-2007,10:05:32 : Executing SetMSMInstallDir
01-29-2007,10:05:32 : Executing SetBewsaTargetProperty.
01-29-2007,10:05:32 : BEWSATARGET.52386FC2_5A96_4505_896E_E5A5D41757DC
01-29-2007,10:06:20 : Executing StopBEServices_MSI.
01-29-2007,10:06:20 : Stopping BE services.
01-29-2007,10:06:49 : Copying symbol files.
01-29-2007,10:06:49 : Unable to copy symbol files.
01-29-2007,10:06:55 : Executing InstallBEServices_MSI.
01-29-2007,10:06:55 : Installing BE services.
01-29-2007,10:06:55 : Executing InstallBEDB_MSI.
01-29-2007,10:06:55 : Installing BE database.
01-29-2007,10:06:55 : Executing BE_AttachDB.
01-29-2007,10:06:55 : Executing Attach_BEDB.
01-29-2007,10:08:55 : Executing BE_SetSQLMaxMemory.
01-29-2007,10:08:55 : Executing SetSQLMaxMemory.
01-29-2007,10:10:55 : Executing BackupDBFiles_MSI.
01-29-2007,10:10:55 : Executing BE_BackupDBFiles.
01-29-2007,10:12:55 : SQL Service not running
01-29-2007,10:12:55 : Executing CA ConfigBEMain with target BEMain_ConfigBEMain.
01-29-2007,10:12:55 : Executing RegCOMServers.
01-29-2007,10:12:55 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\ipvlapi.dll
01-29-2007,10:12:55 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\ipvlapi.dll
01-29-2007,10:12:55 : Getting ProcAddress for DllRegisterServer.
01-29-2007,10:12:55 : BERegisterDll: Successfully called the registration function.
01-29-2007,10:12:55 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\becatdrv.dll
01-29-2007,10:12:55 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\becatdrv.dll
01-29-2007,10:12:55 : Getting ProcAddress for DllRegisterServer.
01-29-2007,10:12:55 : BERegisterDll: Successfully called the registration function.
01-29-2007,10:12:55 : BERegisterDll called for C:\Programme\Gemeinsame Dateien\SYSTEM\Ole DB\sqlxmlx.dll
01-29-2007,10:12:55 : BERegisterDll: loaded C:\Programme\Gemeinsame Dateien\SYSTEM\Ole DB\sqlxmlx.dll
01-29-2007,10:12:55 : Getting ProcAddress for DllRegisterServer.
01-29-2007,10:12:55 : BERegisterDll: Successfully called the registration function.
01-29-2007,10:12:55 : BERegisterDll called for C:\Programme\Gemeinsame Dateien\SYSTEM\Ole DB\sqloledb.dll
01-29-2007,10:12:55 : BERegisterDll: loaded C:\Programme\Gemeinsame Dateien\SYSTEM\Ole DB\sqloledb.dll
01-29-2007,10:12:55 : Getting ProcAddress for DllRegisterServer.
01-29-2007,10:12:55 : BERegisterDll: Successfully called the registration function.
01-29-2007,10:12:55 : BERegisterDll called for C:\Programme\Gemeinsame Dateien\SYSTEM\Ole DB\oledb32.dll
01-29-2007,10:12:55 : BERegisterDll: loaded C:\Programme\Gemeinsame Dateien\SYSTEM\Ole DB\oledb32.dll
01-29-2007,10:12:55 : Getting ProcAddress for DllRegisterServer.
01-29-2007,10:12:55 : BERegisterDll: Successfully called the registration function.
01-29-2007,10:12:55 : Executing AddBackupOperatorSecurityRights.
01-29-2007,10:12:55 : Executing AddBackupOperatorSecurity.
01-29-2007,10:12:55 : Executing BE_PerfSetup.
01-29-2007,10:12:55 : C:\PROGRA~1\VERITAS\BACKUP~1\NT\BEPerfSetup.exe -Refresh C:\WINDOWS\system32
01-29-2007,10:12:56 : Executing CA ConfigRAMain with target RAMain_ConfigRAMain.
01-29-2007,10:12:56 : Executing RAMain RegisterDlls.
01-29-2007,10:12:56 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\storex.ocx
01-29-2007,10:12:56 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\storex.ocx
01-29-2007,10:12:56 : Getting ProcAddress for DllRegisterServer.
01-29-2007,10:12:56 : BERegisterDll: Successfully called the registration function.
01-29-2007,10:12:56 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\schedu.dll
01-29-2007,10:12:56 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\schedu.dll
01-29-2007,10:12:56 : Getting ProcAddress for DllRegisterServer.
01-29-2007,10:12:56 : BERegisterDll: Successfully called the registration function.
01-29-2007,10:12:56 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\scheduiur.dll
01-29-2007,10:12:56 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\scheduiur.dll
01-29-2007,10:12:56 : Getting ProcAddress for DllRegisterServer.
01-29-2007,10:12:56 : BERegisterDll: Successfully called the registration function.
01-29-2007,10:12:56 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\schedmgrur.dll
01-29-2007,10:12:56 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\schedmgrur.dll
01-29-2007,10:12:56 : Getting ProcAddress for DllRegisterServer.
01-29-2007,10:12:56 : BERegisterDll: Successfully called the registration function.
01-29-2007,10:12:56 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\NotificationUI300U.dll
01-29-2007,10:12:56 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\NotificationUI300U.dll
01-29-2007,10:12:56 : Getting ProcAddress for DllRegisterServer.
01-29-2007,10:12:56 : BERegisterDll: Successfully called the registration function.
01-29-2007,10:12:56 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\RecipientUI300U.dll
01-29-2007,10:12:56 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\RecipientUI300U.dll
01-29-2007,10:12:56 : Getting ProcAddress for DllRegisterServer.
01-29-2007,10:12:56 : BERegisterDll: Successfully called the registration function.
01-29-2007,10:13:02 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\exportmodeller.dll
01-29-2007,10:13:02 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\exportmodeller.dll
01-29-2007,10:13:02 : Getting ProcAddress for DllRegisterServer.
01-29-2007,10:13:02 : BERegisterDll: Successfully called the registration function.
01-29-2007,10:13:02 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\crtslv.dll
01-29-2007,10:13:02 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\crtslv.dll
01-29-2007,10:13:02 : Getting ProcAddress for DllRegisterServer.
01-29-2007,10:13:02 : BERegisterDll: Successfully called the registration function.
01-29-2007,10:13:02 : Executing RAMain SetReportFilesToReadOnly.
01-29-2007,10:13:03 : Executing CopyBELogoBmps.
01-29-2007,10:13:04 : Executing CA ConfigIDR with target IDR_ConfigIDR.
01-29-2007,10:13:04 : Executing IDR_LaunchMyCD.
01-29-2007,10:13:04 : C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{201E698C-B88E-41AE-8C46-3BBACADCD6E7}\\setup.exe -NOREBOOT
01-29-2007,10:13:04 : Executing LaunchTapeinst_MSI.
01-29-2007,10:13:31 : Executing CA ConfigAutoLdr with target AutoLdr_ConfigAutoLdr.
01-29-2007,10:13:31 : Executing VSD_InstallDrivers.
01-29-2007,10:13:31 : C:\Programme\VERITAS\Backup Exec\NT\loader
01-29-2007,10:13:32 : Executing SetupAutoloader.
01-29-2007,10:13:32 : Failed to create SCSIChanger service.
01-29-2007,10:13:32 : Executing StartAutoldrDrivers.
01-29-2007,10:13:32 : C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{201E698C-B88E-41AE-8C46-3BBACADCD6E7}\\startchgdrv.dll
01-29-2007,10:13:32 : Unable to start changers at this time.
01-29-2007,10:13:32 : Executing DisableDLOSvc_MSI.
01-29-2007,10:13:32 : DLO option has been disabled. Removing DLO service and DLOAgent share.
01-29-2007,10:13:32 : WARNING: Unable to remove DLOAgent share.
01-29-2007,10:13:32 : WARNING: Unable to remove service DLOAdminSvcu. The service does not exist.
01-29-2007,10:13:32 : Executing migration of data from 9.x
01-29-2007,10:13:32 : Loaded C:\Programme\VERITAS\Backup Exec\NT\bemigl.dll
01-29-2007,10:13:32 : Got the proc address for MG_NonUiInit
01-29-2007,10:13:32 : Got the proc address for MG_Start
01-29-2007,10:13:32 : In BeMigl MG_Init
01-29-2007,10:13:32 : In BeMigl Init
01-29-2007,10:13:32 : Got Module handle for bemigl.dll
01-29-2007,10:13:32 : Xml File name:
01-29-2007,10:13:32 : C:\Programme\VERITAS\Backup Exec\NT\migconfig.xml
01-29-2007,10:13:32 : Number of libraries to load 3
01-29-2007,10:13:32 : Adding C:\Programme\VERITAS\Backup Exec\NT\pvlupgrade.dll to the library list
01-29-2007,10:13:32 : Adding C:\Programme\VERITAS\Backup Exec\NT\jobmigration.dll to the library list
01-29-2007,10:13:32 : Adding C:\Programme\VERITAS\Backup Exec\NT\catupgrade.dll to the library list
01-29-2007,10:13:32 : exiting ReadXMLFile
01-29-2007,10:13:32 : In setpercentcomplete no pMigUI returning.
01-29-2007,10:13:32 : Migration running in silent mode
01-29-2007,10:13:32 : Initializing migration library 0
01-29-2007,10:13:32 : Assigning function pointers.
01-29-2007,10:14:49 : Failure 3 initializing migration library 0
01-29-2007,10:14:49 : lp_MG_NoUiInit failed with error 3
01-29-2007,10:14:55 : Executing StopBEServices_MSI.
01-29-2007,10:14:55 : Rolling back stop of BE services.
I search for this problem but no hits. What's wrong with the update in my case?
OS: Windows Server 2003 for Small Business Server Microsoft Version 5.2.3790 German
Message was edited by:
Sebastian Restel
Add Backup Exec Log
I tried to install SP5 for Veritas Backup Exec for Windows Servers v9.1 Rev. 4691. The installation failed and from now on the MSDE instance for Backup Exec and all the backup exec services are down and don't start up.
After a complete serverrestart all services are running - until I will try to install SP5.
Faults in the Event Viewer of Windows
ID17055
17310 : SqlDumpExceptionHandler: Process 2588 generated fatal exception c0000005 EXCEPTION_ACCESS_VIOLATION. SQL Server is terminating this process.
---With variable process number---
ID17055
17311 : SQL Server is aborting. Fatal exception c0000005 caught.
ID7034 Dienst "MSSQL$BKUPEXEC" wurde unerwartet beendet. Dies ist bereits 1 Mal passiert.
Backup Exec Log:
01-29-2007,10:05:19 : Executing CheckPatchDependencies_MSI.
01-29-2007,10:05:19 : Executing CheckPatchDependencies.
01-29-2007,10:05:19 : Executing GetProductGuid.
01-29-2007,10:05:19 : Executing GetInstalledPatches.
01-29-2007,10:05:19 : Executing GetDependentPatches.
01-29-2007,10:05:19 : Executing CheckForDependencies.
01-29-2007,10:05:19 : All dependencies have been met for this patch.
01-29-2007,10:05:19 : Checking to see if the user has administrator privileges.
01-29-2007,10:05:19 : Checking to see if the Backup Exec UI is running.
01-29-2007,10:05:19 : Executing SetCustomActionData_MSI.
01-29-2007,10:05:19 : Executing DLO_PrepPatch to verify DLO database for patching.
01-29-2007,10:05:19 : There is no BE_DLO.mdf file to check DB version against. Patch process will be able to install updated file IF needed.
01-29-2007,10:05:20 : Executing ECM_PrepECM.
01-29-2007,10:05:20 : Executing CreateECMRegistryKeys.
01-29-2007,10:05:20 : Executing SetWBTVersion_MSI
01-29-2007,10:05:20 : Executing AddECMRemoveFiles.
01-29-2007,10:05:20 : Executing CA PrepBEMain with target BEMain_PrepBEMain.
01-29-2007,10:05:20 : Executing CopySAPR3MediaToAgentsDir
01-29-2007,10:05:20 : Executing SetRegKeys.
01-29-2007,10:05:20 : Executing MakeBEDBBakFile.
01-29-2007,10:05:20 : Executing CA PrepRAMain with target RAMain_PrepRAMain.
01-29-2007,10:05:20 : Executing CopyRAWS32Media
01-29-2007,10:05:20 : Executing CopyRAWS64Media
01-29-2007,10:05:20 : Executing SetRAMainRegKeys.
01-29-2007,10:05:24 : Executing RAMain EnumkeyUpdate.
01-29-2007,10:05:24 : Executing RAMain EnumkeyUpdate.
01-29-2007,10:05:24 : Executing CA PrepIDR with target IDR_PrepIDR.
01-29-2007,10:05:24 : Executing IDR_SetRegKeys.
01-29-2007,10:05:24 : Executing IDR_StreamMyCDSetup.
01-29-2007,10:05:25 : Executing CA PrepAutoLdr with target AutoLdr_PrepAutoLdr.
01-29-2007,10:05:25 : Executing NetCHGR_AddToServiceGroup.
01-29-2007,10:05:25 : Executing VSD_InstallVSDTable.
01-29-2007,10:05:26 : Executing CHGR_CopySCSIDriver.
01-29-2007,10:05:27 : Executing CHGR_CopyOEMSetup.
01-29-2007,10:05:27 : Executing CHGR_SaveInstallInfo.
01-29-2007,10:05:27 : Executing CA PrepMSExch with target MSExch_PrepMSExch.
01-29-2007,10:05:27 : Executing MSExch_SetRegKeys.
01-29-2007,10:05:28 : Executing IsSBS()
01-29-2007,10:05:28 : Small Business Server Edition (Premium)
01-29-2007,10:05:28 : Executing ConfigureSBSServer()
01-29-2007,10:05:28 : Executing GetSBSServerVersion()
01-29-2007,10:05:28 : Executing IsIE5()
01-29-2007,10:05:28 : Executing SBS_UpdateBackupKey()
01-29-2007,10:05:28 : Executing SetSBSLinkOnReg()
01-29-2007,10:05:28 : Configure SBS Server successfully.
01-29-2007,10:05:32 : Executing SetMSMInstallDir
01-29-2007,10:05:32 : Executing SetBewsaTargetProperty.
01-29-2007,10:05:32 : BEWSATARGET.52386FC2_5A96_4505_896E_E5A5D41757DC
01-29-2007,10:06:20 : Executing StopBEServices_MSI.
01-29-2007,10:06:20 : Stopping BE services.
01-29-2007,10:06:49 : Copying symbol files.
01-29-2007,10:06:49 : Unable to copy symbol files.
01-29-2007,10:06:55 : Executing InstallBEServices_MSI.
01-29-2007,10:06:55 : Installing BE services.
01-29-2007,10:06:55 : Executing InstallBEDB_MSI.
01-29-2007,10:06:55 : Installing BE database.
01-29-2007,10:06:55 : Executing BE_AttachDB.
01-29-2007,10:06:55 : Executing Attach_BEDB.
01-29-2007,10:08:55 : Executing BE_SetSQLMaxMemory.
01-29-2007,10:08:55 : Executing SetSQLMaxMemory.
01-29-2007,10:10:55 : Executing BackupDBFiles_MSI.
01-29-2007,10:10:55 : Executing BE_BackupDBFiles.
01-29-2007,10:12:55 : SQL Service not running
01-29-2007,10:12:55 : Executing CA ConfigBEMain with target BEMain_ConfigBEMain.
01-29-2007,10:12:55 : Executing RegCOMServers.
01-29-2007,10:12:55 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\ipvlapi.dll
01-29-2007,10:12:55 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\ipvlapi.dll
01-29-2007,10:12:55 : Getting ProcAddress for DllRegisterServer.
01-29-2007,10:12:55 : BERegisterDll: Successfully called the registration function.
01-29-2007,10:12:55 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\becatdrv.dll
01-29-2007,10:12:55 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\becatdrv.dll
01-29-2007,10:12:55 : Getting ProcAddress for DllRegisterServer.
01-29-2007,10:12:55 : BERegisterDll: Successfully called the registration function.
01-29-2007,10:12:55 : BERegisterDll called for C:\Programme\Gemeinsame Dateien\SYSTEM\Ole DB\sqlxmlx.dll
01-29-2007,10:12:55 : BERegisterDll: loaded C:\Programme\Gemeinsame Dateien\SYSTEM\Ole DB\sqlxmlx.dll
01-29-2007,10:12:55 : Getting ProcAddress for DllRegisterServer.
01-29-2007,10:12:55 : BERegisterDll: Successfully called the registration function.
01-29-2007,10:12:55 : BERegisterDll called for C:\Programme\Gemeinsame Dateien\SYSTEM\Ole DB\sqloledb.dll
01-29-2007,10:12:55 : BERegisterDll: loaded C:\Programme\Gemeinsame Dateien\SYSTEM\Ole DB\sqloledb.dll
01-29-2007,10:12:55 : Getting ProcAddress for DllRegisterServer.
01-29-2007,10:12:55 : BERegisterDll: Successfully called the registration function.
01-29-2007,10:12:55 : BERegisterDll called for C:\Programme\Gemeinsame Dateien\SYSTEM\Ole DB\oledb32.dll
01-29-2007,10:12:55 : BERegisterDll: loaded C:\Programme\Gemeinsame Dateien\SYSTEM\Ole DB\oledb32.dll
01-29-2007,10:12:55 : Getting ProcAddress for DllRegisterServer.
01-29-2007,10:12:55 : BERegisterDll: Successfully called the registration function.
01-29-2007,10:12:55 : Executing AddBackupOperatorSecurityRights.
01-29-2007,10:12:55 : Executing AddBackupOperatorSecurity.
01-29-2007,10:12:55 : Executing BE_PerfSetup.
01-29-2007,10:12:55 : C:\PROGRA~1\VERITAS\BACKUP~1\NT\BEPerfSetup.exe -Refresh C:\WINDOWS\system32
01-29-2007,10:12:56 : Executing CA ConfigRAMain with target RAMain_ConfigRAMain.
01-29-2007,10:12:56 : Executing RAMain RegisterDlls.
01-29-2007,10:12:56 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\storex.ocx
01-29-2007,10:12:56 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\storex.ocx
01-29-2007,10:12:56 : Getting ProcAddress for DllRegisterServer.
01-29-2007,10:12:56 : BERegisterDll: Successfully called the registration function.
01-29-2007,10:12:56 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\schedu.dll
01-29-2007,10:12:56 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\schedu.dll
01-29-2007,10:12:56 : Getting ProcAddress for DllRegisterServer.
01-29-2007,10:12:56 : BERegisterDll: Successfully called the registration function.
01-29-2007,10:12:56 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\scheduiur.dll
01-29-2007,10:12:56 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\scheduiur.dll
01-29-2007,10:12:56 : Getting ProcAddress for DllRegisterServer.
01-29-2007,10:12:56 : BERegisterDll: Successfully called the registration function.
01-29-2007,10:12:56 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\schedmgrur.dll
01-29-2007,10:12:56 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\schedmgrur.dll
01-29-2007,10:12:56 : Getting ProcAddress for DllRegisterServer.
01-29-2007,10:12:56 : BERegisterDll: Successfully called the registration function.
01-29-2007,10:12:56 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\NotificationUI300U.dll
01-29-2007,10:12:56 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\NotificationUI300U.dll
01-29-2007,10:12:56 : Getting ProcAddress for DllRegisterServer.
01-29-2007,10:12:56 : BERegisterDll: Successfully called the registration function.
01-29-2007,10:12:56 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\RecipientUI300U.dll
01-29-2007,10:12:56 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\RecipientUI300U.dll
01-29-2007,10:12:56 : Getting ProcAddress for DllRegisterServer.
01-29-2007,10:12:56 : BERegisterDll: Successfully called the registration function.
01-29-2007,10:13:02 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\exportmodeller.dll
01-29-2007,10:13:02 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\exportmodeller.dll
01-29-2007,10:13:02 : Getting ProcAddress for DllRegisterServer.
01-29-2007,10:13:02 : BERegisterDll: Successfully called the registration function.
01-29-2007,10:13:02 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\crtslv.dll
01-29-2007,10:13:02 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\crtslv.dll
01-29-2007,10:13:02 : Getting ProcAddress for DllRegisterServer.
01-29-2007,10:13:02 : BERegisterDll: Successfully called the registration function.
01-29-2007,10:13:02 : Executing RAMain SetReportFilesToReadOnly.
01-29-2007,10:13:03 : Executing CopyBELogoBmps.
01-29-2007,10:13:04 : Executing CA ConfigIDR with target IDR_ConfigIDR.
01-29-2007,10:13:04 : Executing IDR_LaunchMyCD.
01-29-2007,10:13:04 : C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{201E698C-B88E-41AE-8C46-3BBACADCD6E7}\\setup.exe -NOREBOOT
01-29-2007,10:13:04 : Executing LaunchTapeinst_MSI.
01-29-2007,10:13:31 : Executing CA ConfigAutoLdr with target AutoLdr_ConfigAutoLdr.
01-29-2007,10:13:31 : Executing VSD_InstallDrivers.
01-29-2007,10:13:31 : C:\Programme\VERITAS\Backup Exec\NT\loader
01-29-2007,10:13:32 : Executing SetupAutoloader.
01-29-2007,10:13:32 : Failed to create SCSIChanger service.
01-29-2007,10:13:32 : Executing StartAutoldrDrivers.
01-29-2007,10:13:32 : C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{201E698C-B88E-41AE-8C46-3BBACADCD6E7}\\startchgdrv.dll
01-29-2007,10:13:32 : Unable to start changers at this time.
01-29-2007,10:13:32 : Executing DisableDLOSvc_MSI.
01-29-2007,10:13:32 : DLO option has been disabled. Removing DLO service and DLOAgent share.
01-29-2007,10:13:32 : WARNING: Unable to remove DLOAgent share.
01-29-2007,10:13:32 : WARNING: Unable to remove service DLOAdminSvcu. The service does not exist.
01-29-2007,10:13:32 : Executing migration of data from 9.x
01-29-2007,10:13:32 : Loaded C:\Programme\VERITAS\Backup Exec\NT\bemigl.dll
01-29-2007,10:13:32 : Got the proc address for MG_NonUiInit
01-29-2007,10:13:32 : Got the proc address for MG_Start
01-29-2007,10:13:32 : In BeMigl MG_Init
01-29-2007,10:13:32 : In BeMigl Init
01-29-2007,10:13:32 : Got Module handle for bemigl.dll
01-29-2007,10:13:32 : Xml File name:
01-29-2007,10:13:32 : C:\Programme\VERITAS\Backup Exec\NT\migconfig.xml
01-29-2007,10:13:32 : Number of libraries to load 3
01-29-2007,10:13:32 : Adding C:\Programme\VERITAS\Backup Exec\NT\pvlupgrade.dll to the library list
01-29-2007,10:13:32 : Adding C:\Programme\VERITAS\Backup Exec\NT\jobmigration.dll to the library list
01-29-2007,10:13:32 : Adding C:\Programme\VERITAS\Backup Exec\NT\catupgrade.dll to the library list
01-29-2007,10:13:32 : exiting ReadXMLFile
01-29-2007,10:13:32 : In setpercentcomplete no pMigUI returning.
01-29-2007,10:13:32 : Migration running in silent mode
01-29-2007,10:13:32 : Initializing migration library 0
01-29-2007,10:13:32 : Assigning function pointers.
01-29-2007,10:14:49 : Failure 3 initializing migration library 0
01-29-2007,10:14:49 : lp_MG_NoUiInit failed with error 3
01-29-2007,10:14:55 : Executing StopBEServices_MSI.
01-29-2007,10:14:55 : Rolling back stop of BE services.
I search for this problem but no hits. What's wrong with the update in my case?
OS: Windows Server 2003 for Small Business Server Microsoft Version 5.2.3790 German
Message was edited by:
Sebastian Restel
Add Backup Exec Log
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02-05-2007 03:59 AM
Hello,
Perform the following steps and verify the results.
1. Run Beutility from \Program files\Veritas\Backup Exec\NT
2. Add the Backup Exec server to All Media Servers ( File >> New >> New Media Server )
3. Right click on the Backup Exec server listed in "All Media Servers" and select "Repair Database"
4. Check the results after repairing the database
Thank You,
Shweta
Perform the following steps and verify the results.
1. Run Beutility from \Program files\Veritas\Backup Exec\NT
2. Add the Backup Exec server to All Media Servers ( File >> New >> New Media Server )
3. Right click on the Backup Exec server listed in "All Media Servers" and select "Repair Database"
4. Check the results after repairing the database
Thank You,
Shweta
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02-06-2007 01:42 AM
Hello,
thank you for your help.
I execute this steps before and after the installation of SP5 with following results:
Before: Everything's ok. The Log says:
Starting database repair.
Stopping Services
Stopping services for server:LH-SRV.
Server:LH-SRV, Service:BackupExecJobEngine stopped successfully or was not running.
Server:LH-SRV, Service:BackupExecRPCService stopped successfully or was not running.
Server:LH-SRV, Service:BackupExecDeviceMediaService stopped successfully or was not running.
Stopping services for server LH-SRV completed.
Performing repair for BEDB database.
Starting Services
Starting services for server:LH-SRV.
Server:LH-SRV, Service:BackupExecDeviceMediaService started successfully.
Server:LH-SRV, Service:BackupExecRPCService started successfully.
Server:LH-SRV, Service:BackupExecJobEngine started successfully.
Starting services for server LH-SRV completed.
Database repair for server LH-SRV completed.
After failed installation of SP5:
Starting database repair.
Stopping Services
Stopping services for server:LH-SRV.
Server:LH-SRV, Service:BackupExecJobEngine stopped successfully or was not running.
Server:LH-SRV, Service:BackupExecRPCService stopped successfully or was not running.
Server:LH-SRV, Service:BackupExecDeviceMediaService stopped successfully or was not running.
Stopping services for server LH-SRV completed.
A manual start of the mssql instance failed with the following messages in the event viewer.
17310 :
SqlDumpExceptionHandler: Process 6084 generated fatal exception c0000005 EXCEPTION_ACCESS_VIOLATION. SQL Server is terminating this process.
17311 :
SQL Server is aborting. Fatal exception c0000005 caught.
Details about the SP5-Installation:
- All services are shutting down correctly, first the BE services, last the MSSQL Instance
- The installation runs and runs and runs - very long, then, without a sign of an failure all actions were canceled from the installer
- There's a lot of free hdd- and ram-memory and cpu power
- Then the installer tries to start up the MSSQL BE instance, but this failed, in effect the BE services don't start up
The install log:
02-06-2007,10:18:26 : Executing CheckPatchDependencies_MSI.
02-06-2007,10:18:26 : Executing CheckPatchDependencies.
02-06-2007,10:18:26 : Executing GetProductGuid.
02-06-2007,10:18:26 : Executing GetInstalledPatches.
02-06-2007,10:18:26 : Executing GetDependentPatches.
02-06-2007,10:18:26 : Executing CheckForDependencies.
02-06-2007,10:18:26 : All dependencies have been met for this patch.
02-06-2007,10:18:26 : Checking to see if the user has administrator privileges.
02-06-2007,10:18:26 : Checking to see if the Backup Exec UI is running.
02-06-2007,10:18:26 : Executing SetCustomActionData_MSI.
02-06-2007,10:18:26 : Executing DLO_PrepPatch to verify DLO database for patching.
02-06-2007,10:18:26 : There is no BE_DLO.mdf file to check DB version against. Patch process will be able to install updated file IF needed.
02-06-2007,10:18:26 : Executing ECM_PrepECM.
02-06-2007,10:18:26 : Executing CreateECMRegistryKeys.
02-06-2007,10:18:26 : Executing SetWBTVersion_MSI
02-06-2007,10:18:26 : Executing AddECMRemoveFiles.
02-06-2007,10:18:26 : Executing CA PrepBEMain with target BEMain_PrepBEMain.
02-06-2007,10:18:26 : Executing CopySAPR3MediaToAgentsDir
02-06-2007,10:18:26 : Executing SetRegKeys.
02-06-2007,10:18:26 : Executing MakeBEDBBakFile.
02-06-2007,10:18:26 : Executing CA PrepRAMain with target RAMain_PrepRAMain.
02-06-2007,10:18:26 : Executing CopyRAWS32Media
02-06-2007,10:18:26 : Executing CopyRAWS64Media
02-06-2007,10:18:26 : Executing SetRAMainRegKeys.
02-06-2007,10:18:31 : Executing RAMain EnumkeyUpdate.
02-06-2007,10:18:31 : Executing RAMain EnumkeyUpdate.
02-06-2007,10:18:31 : Executing CA PrepIDR with target IDR_PrepIDR.
02-06-2007,10:18:31 : Executing IDR_SetRegKeys.
02-06-2007,10:18:31 : Executing IDR_StreamMyCDSetup.
02-06-2007,10:18:34 : Executing CA PrepAutoLdr with target AutoLdr_PrepAutoLdr.
02-06-2007,10:18:34 : Executing NetCHGR_AddToServiceGroup.
02-06-2007,10:18:34 : Executing VSD_InstallVSDTable.
02-06-2007,10:18:35 : Executing CHGR_CopySCSIDriver.
02-06-2007,10:18:36 : Executing CHGR_CopyOEMSetup.
02-06-2007,10:18:36 : Executing CHGR_SaveInstallInfo.
02-06-2007,10:18:36 : Executing CA PrepMSExch with target MSExch_PrepMSExch.
02-06-2007,10:18:36 : Executing MSExch_SetRegKeys.
02-06-2007,10:18:36 : Executing IsSBS()
02-06-2007,10:18:36 : Small Business Server Edition (Premium)
02-06-2007,10:18:36 : Executing ConfigureSBSServer()
02-06-2007,10:18:36 : Executing GetSBSServerVersion()
02-06-2007,10:18:36 : Executing IsIE5()
02-06-2007,10:18:36 : Executing SBS_UpdateBackupKey()
02-06-2007,10:18:36 : Executing SetSBSLinkOnReg()
02-06-2007,10:18:36 : Configure SBS Server successfully.
02-06-2007,10:18:40 : Executing SetMSMInstallDir
02-06-2007,10:18:40 : Executing SetBewsaTargetProperty.
02-06-2007,10:18:40 : BEWSATARGET.52386FC2_5A96_4505_896E_E5A5D41757DC
02-06-2007,10:19:25 : Executing StopBEServices_MSI.
02-06-2007,10:19:25 : Stopping BE services.
02-06-2007,10:19:55 : Copying symbol files.
02-06-2007,10:19:55 : Unable to copy symbol files.
02-06-2007,10:20:01 : Executing InstallBEServices_MSI.
02-06-2007,10:20:01 : Installing BE services.
02-06-2007,10:20:01 : Executing InstallBEDB_MSI.
02-06-2007,10:20:01 : Installing BE database.
02-06-2007,10:20:01 : Executing BE_AttachDB.
02-06-2007,10:20:01 : Executing Attach_BEDB.
02-06-2007,10:22:01 : Executing BE_SetSQLMaxMemory.
02-06-2007,10:22:01 : Executing SetSQLMaxMemory.
02-06-2007,10:24:01 : Executing BackupDBFiles_MSI.
02-06-2007,10:24:01 : Executing BE_BackupDBFiles.
02-06-2007,10:26:01 : SQL Service not running
02-06-2007,10:26:01 : Executing CA ConfigBEMain with target BEMain_ConfigBEMain.
02-06-2007,10:26:01 : Executing RegCOMServers.
02-06-2007,10:26:02 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\ipvlapi.dll
02-06-2007,10:26:02 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\ipvlapi.dll
02-06-2007,10:26:02 : Getting ProcAddress for DllRegisterServer.
02-06-2007,10:26:02 : BERegisterDll: Successfully called the registration function.
02-06-2007,10:26:02 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\becatdrv.dll
02-06-2007,10:26:02 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\becatdrv.dll
02-06-2007,10:26:02 : Getting ProcAddress for DllRegisterServer.
02-06-2007,10:26:02 : BERegisterDll: Successfully called the registration function.
02-06-2007,10:26:02 : BERegisterDll called for C:\Programme\Gemeinsame Dateien\SYSTEM\Ole DB\sqlxmlx.dll
02-06-2007,10:26:02 : BERegisterDll: loaded C:\Programme\Gemeinsame Dateien\SYSTEM\Ole DB\sqlxmlx.dll
02-06-2007,10:26:02 : Getting ProcAddress for DllRegisterServer.
02-06-2007,10:26:02 : BERegisterDll: Successfully called the registration function.
02-06-2007,10:26:02 : BERegisterDll called for C:\Programme\Gemeinsame Dateien\SYSTEM\Ole DB\sqloledb.dll
02-06-2007,10:26:02 : BERegisterDll: loaded C:\Programme\Gemeinsame Dateien\SYSTEM\Ole DB\sqloledb.dll
02-06-2007,10:26:02 : Getting ProcAddress for DllRegisterServer.
02-06-2007,10:26:02 : BERegisterDll: Successfully called the registration function.
02-06-2007,10:26:02 : BERegisterDll called for C:\Programme\Gemeinsame Dateien\SYSTEM\Ole DB\oledb32.dll
02-06-2007,10:26:02 : BERegisterDll: loaded C:\Programme\Gemeinsame Dateien\SYSTEM\Ole DB\oledb32.dll
02-06-2007,10:26:02 : Getting ProcAddress for DllRegisterServer.
02-06-2007,10:26:02 : BERegisterDll: Successfully called the registration function.
02-06-2007,10:26:02 : Executing AddBackupOperatorSecurityRights.
02-06-2007,10:26:02 : Executing AddBackupOperatorSecurity.
02-06-2007,10:26:02 : Executing BE_PerfSetup.
02-06-2007,10:26:02 : C:\PROGRA~1\VERITAS\BACKUP~1\NT\BEPerfSetup.exe -Refresh C:\WINDOWS\system32
02-06-2007,10:26:02 : Executing CA ConfigRAMain with target RAMain_ConfigRAMain.
02-06-2007,10:26:02 : Executing RAMain RegisterDlls.
02-06-2007,10:26:02 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\storex.ocx
02-06-2007,10:26:03 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\storex.ocx
02-06-2007,10:26:03 : Getting ProcAddress for DllRegisterServer.
02-06-2007,10:26:03 : BERegisterDll: Successfully called the registration function.
02-06-2007,10:26:03 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\schedu.dll
02-06-2007,10:26:03 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\schedu.dll
02-06-2007,10:26:03 : Getting ProcAddress for DllRegisterServer.
02-06-2007,10:26:03 : BERegisterDll: Successfully called the registration function.
02-06-2007,10:26:03 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\scheduiur.dll
02-06-2007,10:26:03 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\scheduiur.dll
02-06-2007,10:26:03 : Getting ProcAddress for DllRegisterServer.
02-06-2007,10:26:03 : BERegisterDll: Successfully called the registration function.
02-06-2007,10:26:03 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\schedmgrur.dll
02-06-2007,10:26:03 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\schedmgrur.dll
02-06-2007,10:26:03 : Getting ProcAddress for DllRegisterServer.
02-06-2007,10:26:03 : BERegisterDll: Successfully called the registration function.
02-06-2007,10:26:03 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\NotificationUI300U.dll
02-06-2007,10:26:03 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\NotificationUI300U.dll
02-06-2007,10:26:03 : Getting ProcAddress for DllRegisterServer.
02-06-2007,10:26:03 : BERegisterDll: Successfully called the registration function.
02-06-2007,10:26:03 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\RecipientUI300U.dll
02-06-2007,10:26:03 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\RecipientUI300U.dll
02-06-2007,10:26:03 : Getting ProcAddress for DllRegisterServer.
02-06-2007,10:26:03 : BERegisterDll: Successfully called the registration function.
02-06-2007,10:26:10 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\exportmodeller.dll
02-06-2007,10:26:10 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\exportmodeller.dll
02-06-2007,10:26:10 : Getting ProcAddress for DllRegisterServer.
02-06-2007,10:26:10 : BERegisterDll: Successfully called the registration function.
02-06-2007,10:26:10 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\crtslv.dll
02-06-2007,10:26:10 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\crtslv.dll
02-06-2007,10:26:10 : Getting ProcAddress for DllRegisterServer.
02-06-2007,10:26:10 : BERegisterDll: Successfully called the registration function.
02-06-2007,10:26:10 : Executing RAMain SetReportFilesToReadOnly.
02-06-2007,10:26:10 : Executing CopyBELogoBmps.
02-06-2007,10:26:11 : Executing CA ConfigIDR with target IDR_ConfigIDR.
02-06-2007,10:26:11 : Executing IDR_LaunchMyCD.
02-06-2007,10:26:11 : C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{201E698C-B88E-41AE-8C46-3BBACADCD6E7}\\setup.exe -NOREBOOT
02-06-2007,10:26:11 : Executing LaunchTapeinst_MSI.
02-06-2007,10:26:15 : Executing CA ConfigAutoLdr with target AutoLdr_ConfigAutoLdr.
02-06-2007,10:26:15 : Executing VSD_InstallDrivers.
02-06-2007,10:26:15 : C:\Programme\VERITAS\Backup Exec\NT\loader
02-06-2007,10:26:16 : Executing SetupAutoloader.
02-06-2007,10:26:16 : Failed to create SCSIChanger service.
02-06-2007,10:26:16 : Executing StartAutoldrDrivers.
02-06-2007,10:26:16 : C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{201E698C-B88E-41AE-8C46-3BBACADCD6E7}\\startchgdrv.dll
02-06-2007,10:26:16 : Unable to start changers at this time.
02-06-2007,10:26:16 : Executing DisableDLOSvc_MSI.
02-06-2007,10:26:16 : DLO option has been disabled. Removing DLO service and DLOAgent share.
02-06-2007,10:26:16 : WARNING: Unable to remove DLOAgent share.
02-06-2007,10:26:16 : WARNING: Unable to remove service DLOAdminSvcu. The service does not exist.
02-06-2007,10:26:16 : Executing migration of data from 9.x
02-06-2007,10:26:16 : Loaded C:\Programme\VERITAS\Backup Exec\NT\bemigl.dll
02-06-2007,10:26:16 : Got the proc address for MG_NonUiInit
02-06-2007,10:26:16 : Got the proc address for MG_Start
02-06-2007,10:26:16 : In BeMigl MG_Init
02-06-2007,10:26:16 : In BeMigl Init
02-06-2007,10:26:16 : Got Module handle for bemigl.dll
02-06-2007,10:26:16 : Xml File name:
02-06-2007,10:26:16 : C:\Programme\VERITAS\Backup Exec\NT\migconfig.xml
02-06-2007,10:26:16 : Number of libraries to load 3
02-06-2007,10:26:16 : Adding C:\Programme\VERITAS\Backup Exec\NT\pvlupgrade.dll to the library list
02-06-2007,10:26:16 : Adding C:\Programme\VERITAS\Backup Exec\NT\jobmigration.dll to the library list
02-06-2007,10:26:16 : Adding C:\Programme\VERITAS\Backup Exec\NT\catupgrade.dll to the library list
02-06-2007,10:26:16 : exiting ReadXMLFile
02-06-2007,10:26:16 : In setpercentcomplete no pMigUI returning.
02-06-2007,10:26:16 : Migration running in silent mode
02-06-2007,10:26:16 : Initializing migration library 0
02-06-2007,10:26:16 : Assigning function pointers.
02-06-2007,10:27:28 : Failure 3 initializing migration library 0
02-06-2007,10:27:28 : lp_MG_NoUiInit failed with error 3
02-06-2007,10:27:31 : Executing StopBEServices_MSI.
02-06-2007,10:27:31 : Rolling back stop of BE services.
thank you for your help.
I execute this steps before and after the installation of SP5 with following results:
Before: Everything's ok. The Log says:
Starting database repair.
Stopping Services
Stopping services for server:LH-SRV.
Server:LH-SRV, Service:BackupExecJobEngine stopped successfully or was not running.
Server:LH-SRV, Service:BackupExecRPCService stopped successfully or was not running.
Server:LH-SRV, Service:BackupExecDeviceMediaService stopped successfully or was not running.
Stopping services for server LH-SRV completed.
Performing repair for BEDB database.
Starting Services
Starting services for server:LH-SRV.
Server:LH-SRV, Service:BackupExecDeviceMediaService started successfully.
Server:LH-SRV, Service:BackupExecRPCService started successfully.
Server:LH-SRV, Service:BackupExecJobEngine started successfully.
Starting services for server LH-SRV completed.
Database repair for server LH-SRV completed.
After failed installation of SP5:
Starting database repair.
Stopping Services
Stopping services for server:LH-SRV.
Server:LH-SRV, Service:BackupExecJobEngine stopped successfully or was not running.
Server:LH-SRV, Service:BackupExecRPCService stopped successfully or was not running.
Server:LH-SRV, Service:BackupExecDeviceMediaService stopped successfully or was not running.
Stopping services for server LH-SRV completed.
A manual start of the mssql instance failed with the following messages in the event viewer.
17310 :
SqlDumpExceptionHandler: Process 6084 generated fatal exception c0000005 EXCEPTION_ACCESS_VIOLATION. SQL Server is terminating this process.
17311 :
SQL Server is aborting. Fatal exception c0000005 caught.
Details about the SP5-Installation:
- All services are shutting down correctly, first the BE services, last the MSSQL Instance
- The installation runs and runs and runs - very long, then, without a sign of an failure all actions were canceled from the installer
- There's a lot of free hdd- and ram-memory and cpu power
- Then the installer tries to start up the MSSQL BE instance, but this failed, in effect the BE services don't start up
The install log:
02-06-2007,10:18:26 : Executing CheckPatchDependencies_MSI.
02-06-2007,10:18:26 : Executing CheckPatchDependencies.
02-06-2007,10:18:26 : Executing GetProductGuid.
02-06-2007,10:18:26 : Executing GetInstalledPatches.
02-06-2007,10:18:26 : Executing GetDependentPatches.
02-06-2007,10:18:26 : Executing CheckForDependencies.
02-06-2007,10:18:26 : All dependencies have been met for this patch.
02-06-2007,10:18:26 : Checking to see if the user has administrator privileges.
02-06-2007,10:18:26 : Checking to see if the Backup Exec UI is running.
02-06-2007,10:18:26 : Executing SetCustomActionData_MSI.
02-06-2007,10:18:26 : Executing DLO_PrepPatch to verify DLO database for patching.
02-06-2007,10:18:26 : There is no BE_DLO.mdf file to check DB version against. Patch process will be able to install updated file IF needed.
02-06-2007,10:18:26 : Executing ECM_PrepECM.
02-06-2007,10:18:26 : Executing CreateECMRegistryKeys.
02-06-2007,10:18:26 : Executing SetWBTVersion_MSI
02-06-2007,10:18:26 : Executing AddECMRemoveFiles.
02-06-2007,10:18:26 : Executing CA PrepBEMain with target BEMain_PrepBEMain.
02-06-2007,10:18:26 : Executing CopySAPR3MediaToAgentsDir
02-06-2007,10:18:26 : Executing SetRegKeys.
02-06-2007,10:18:26 : Executing MakeBEDBBakFile.
02-06-2007,10:18:26 : Executing CA PrepRAMain with target RAMain_PrepRAMain.
02-06-2007,10:18:26 : Executing CopyRAWS32Media
02-06-2007,10:18:26 : Executing CopyRAWS64Media
02-06-2007,10:18:26 : Executing SetRAMainRegKeys.
02-06-2007,10:18:31 : Executing RAMain EnumkeyUpdate.
02-06-2007,10:18:31 : Executing RAMain EnumkeyUpdate.
02-06-2007,10:18:31 : Executing CA PrepIDR with target IDR_PrepIDR.
02-06-2007,10:18:31 : Executing IDR_SetRegKeys.
02-06-2007,10:18:31 : Executing IDR_StreamMyCDSetup.
02-06-2007,10:18:34 : Executing CA PrepAutoLdr with target AutoLdr_PrepAutoLdr.
02-06-2007,10:18:34 : Executing NetCHGR_AddToServiceGroup.
02-06-2007,10:18:34 : Executing VSD_InstallVSDTable.
02-06-2007,10:18:35 : Executing CHGR_CopySCSIDriver.
02-06-2007,10:18:36 : Executing CHGR_CopyOEMSetup.
02-06-2007,10:18:36 : Executing CHGR_SaveInstallInfo.
02-06-2007,10:18:36 : Executing CA PrepMSExch with target MSExch_PrepMSExch.
02-06-2007,10:18:36 : Executing MSExch_SetRegKeys.
02-06-2007,10:18:36 : Executing IsSBS()
02-06-2007,10:18:36 : Small Business Server Edition (Premium)
02-06-2007,10:18:36 : Executing ConfigureSBSServer()
02-06-2007,10:18:36 : Executing GetSBSServerVersion()
02-06-2007,10:18:36 : Executing IsIE5()
02-06-2007,10:18:36 : Executing SBS_UpdateBackupKey()
02-06-2007,10:18:36 : Executing SetSBSLinkOnReg()
02-06-2007,10:18:36 : Configure SBS Server successfully.
02-06-2007,10:18:40 : Executing SetMSMInstallDir
02-06-2007,10:18:40 : Executing SetBewsaTargetProperty.
02-06-2007,10:18:40 : BEWSATARGET.52386FC2_5A96_4505_896E_E5A5D41757DC
02-06-2007,10:19:25 : Executing StopBEServices_MSI.
02-06-2007,10:19:25 : Stopping BE services.
02-06-2007,10:19:55 : Copying symbol files.
02-06-2007,10:19:55 : Unable to copy symbol files.
02-06-2007,10:20:01 : Executing InstallBEServices_MSI.
02-06-2007,10:20:01 : Installing BE services.
02-06-2007,10:20:01 : Executing InstallBEDB_MSI.
02-06-2007,10:20:01 : Installing BE database.
02-06-2007,10:20:01 : Executing BE_AttachDB.
02-06-2007,10:20:01 : Executing Attach_BEDB.
02-06-2007,10:22:01 : Executing BE_SetSQLMaxMemory.
02-06-2007,10:22:01 : Executing SetSQLMaxMemory.
02-06-2007,10:24:01 : Executing BackupDBFiles_MSI.
02-06-2007,10:24:01 : Executing BE_BackupDBFiles.
02-06-2007,10:26:01 : SQL Service not running
02-06-2007,10:26:01 : Executing CA ConfigBEMain with target BEMain_ConfigBEMain.
02-06-2007,10:26:01 : Executing RegCOMServers.
02-06-2007,10:26:02 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\ipvlapi.dll
02-06-2007,10:26:02 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\ipvlapi.dll
02-06-2007,10:26:02 : Getting ProcAddress for DllRegisterServer.
02-06-2007,10:26:02 : BERegisterDll: Successfully called the registration function.
02-06-2007,10:26:02 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\becatdrv.dll
02-06-2007,10:26:02 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\becatdrv.dll
02-06-2007,10:26:02 : Getting ProcAddress for DllRegisterServer.
02-06-2007,10:26:02 : BERegisterDll: Successfully called the registration function.
02-06-2007,10:26:02 : BERegisterDll called for C:\Programme\Gemeinsame Dateien\SYSTEM\Ole DB\sqlxmlx.dll
02-06-2007,10:26:02 : BERegisterDll: loaded C:\Programme\Gemeinsame Dateien\SYSTEM\Ole DB\sqlxmlx.dll
02-06-2007,10:26:02 : Getting ProcAddress for DllRegisterServer.
02-06-2007,10:26:02 : BERegisterDll: Successfully called the registration function.
02-06-2007,10:26:02 : BERegisterDll called for C:\Programme\Gemeinsame Dateien\SYSTEM\Ole DB\sqloledb.dll
02-06-2007,10:26:02 : BERegisterDll: loaded C:\Programme\Gemeinsame Dateien\SYSTEM\Ole DB\sqloledb.dll
02-06-2007,10:26:02 : Getting ProcAddress for DllRegisterServer.
02-06-2007,10:26:02 : BERegisterDll: Successfully called the registration function.
02-06-2007,10:26:02 : BERegisterDll called for C:\Programme\Gemeinsame Dateien\SYSTEM\Ole DB\oledb32.dll
02-06-2007,10:26:02 : BERegisterDll: loaded C:\Programme\Gemeinsame Dateien\SYSTEM\Ole DB\oledb32.dll
02-06-2007,10:26:02 : Getting ProcAddress for DllRegisterServer.
02-06-2007,10:26:02 : BERegisterDll: Successfully called the registration function.
02-06-2007,10:26:02 : Executing AddBackupOperatorSecurityRights.
02-06-2007,10:26:02 : Executing AddBackupOperatorSecurity.
02-06-2007,10:26:02 : Executing BE_PerfSetup.
02-06-2007,10:26:02 : C:\PROGRA~1\VERITAS\BACKUP~1\NT\BEPerfSetup.exe -Refresh C:\WINDOWS\system32
02-06-2007,10:26:02 : Executing CA ConfigRAMain with target RAMain_ConfigRAMain.
02-06-2007,10:26:02 : Executing RAMain RegisterDlls.
02-06-2007,10:26:02 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\storex.ocx
02-06-2007,10:26:03 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\storex.ocx
02-06-2007,10:26:03 : Getting ProcAddress for DllRegisterServer.
02-06-2007,10:26:03 : BERegisterDll: Successfully called the registration function.
02-06-2007,10:26:03 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\schedu.dll
02-06-2007,10:26:03 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\schedu.dll
02-06-2007,10:26:03 : Getting ProcAddress for DllRegisterServer.
02-06-2007,10:26:03 : BERegisterDll: Successfully called the registration function.
02-06-2007,10:26:03 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\scheduiur.dll
02-06-2007,10:26:03 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\scheduiur.dll
02-06-2007,10:26:03 : Getting ProcAddress for DllRegisterServer.
02-06-2007,10:26:03 : BERegisterDll: Successfully called the registration function.
02-06-2007,10:26:03 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\schedmgrur.dll
02-06-2007,10:26:03 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\schedmgrur.dll
02-06-2007,10:26:03 : Getting ProcAddress for DllRegisterServer.
02-06-2007,10:26:03 : BERegisterDll: Successfully called the registration function.
02-06-2007,10:26:03 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\NotificationUI300U.dll
02-06-2007,10:26:03 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\NotificationUI300U.dll
02-06-2007,10:26:03 : Getting ProcAddress for DllRegisterServer.
02-06-2007,10:26:03 : BERegisterDll: Successfully called the registration function.
02-06-2007,10:26:03 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\RecipientUI300U.dll
02-06-2007,10:26:03 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\RecipientUI300U.dll
02-06-2007,10:26:03 : Getting ProcAddress for DllRegisterServer.
02-06-2007,10:26:03 : BERegisterDll: Successfully called the registration function.
02-06-2007,10:26:10 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\exportmodeller.dll
02-06-2007,10:26:10 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\exportmodeller.dll
02-06-2007,10:26:10 : Getting ProcAddress for DllRegisterServer.
02-06-2007,10:26:10 : BERegisterDll: Successfully called the registration function.
02-06-2007,10:26:10 : BERegisterDll called for C:\PROGRA~1\VERITAS\BACKUP~1\NT\crtslv.dll
02-06-2007,10:26:10 : BERegisterDll: loaded C:\PROGRA~1\VERITAS\BACKUP~1\NT\crtslv.dll
02-06-2007,10:26:10 : Getting ProcAddress for DllRegisterServer.
02-06-2007,10:26:10 : BERegisterDll: Successfully called the registration function.
02-06-2007,10:26:10 : Executing RAMain SetReportFilesToReadOnly.
02-06-2007,10:26:10 : Executing CopyBELogoBmps.
02-06-2007,10:26:11 : Executing CA ConfigIDR with target IDR_ConfigIDR.
02-06-2007,10:26:11 : Executing IDR_LaunchMyCD.
02-06-2007,10:26:11 : C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{201E698C-B88E-41AE-8C46-3BBACADCD6E7}\\setup.exe -NOREBOOT
02-06-2007,10:26:11 : Executing LaunchTapeinst_MSI.
02-06-2007,10:26:15 : Executing CA ConfigAutoLdr with target AutoLdr_ConfigAutoLdr.
02-06-2007,10:26:15 : Executing VSD_InstallDrivers.
02-06-2007,10:26:15 : C:\Programme\VERITAS\Backup Exec\NT\loader
02-06-2007,10:26:16 : Executing SetupAutoloader.
02-06-2007,10:26:16 : Failed to create SCSIChanger service.
02-06-2007,10:26:16 : Executing StartAutoldrDrivers.
02-06-2007,10:26:16 : C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{201E698C-B88E-41AE-8C46-3BBACADCD6E7}\\startchgdrv.dll
02-06-2007,10:26:16 : Unable to start changers at this time.
02-06-2007,10:26:16 : Executing DisableDLOSvc_MSI.
02-06-2007,10:26:16 : DLO option has been disabled. Removing DLO service and DLOAgent share.
02-06-2007,10:26:16 : WARNING: Unable to remove DLOAgent share.
02-06-2007,10:26:16 : WARNING: Unable to remove service DLOAdminSvcu. The service does not exist.
02-06-2007,10:26:16 : Executing migration of data from 9.x
02-06-2007,10:26:16 : Loaded C:\Programme\VERITAS\Backup Exec\NT\bemigl.dll
02-06-2007,10:26:16 : Got the proc address for MG_NonUiInit
02-06-2007,10:26:16 : Got the proc address for MG_Start
02-06-2007,10:26:16 : In BeMigl MG_Init
02-06-2007,10:26:16 : In BeMigl Init
02-06-2007,10:26:16 : Got Module handle for bemigl.dll
02-06-2007,10:26:16 : Xml File name:
02-06-2007,10:26:16 : C:\Programme\VERITAS\Backup Exec\NT\migconfig.xml
02-06-2007,10:26:16 : Number of libraries to load 3
02-06-2007,10:26:16 : Adding C:\Programme\VERITAS\Backup Exec\NT\pvlupgrade.dll to the library list
02-06-2007,10:26:16 : Adding C:\Programme\VERITAS\Backup Exec\NT\jobmigration.dll to the library list
02-06-2007,10:26:16 : Adding C:\Programme\VERITAS\Backup Exec\NT\catupgrade.dll to the library list
02-06-2007,10:26:16 : exiting ReadXMLFile
02-06-2007,10:26:16 : In setpercentcomplete no pMigUI returning.
02-06-2007,10:26:16 : Migration running in silent mode
02-06-2007,10:26:16 : Initializing migration library 0
02-06-2007,10:26:16 : Assigning function pointers.
02-06-2007,10:27:28 : Failure 3 initializing migration library 0
02-06-2007,10:27:28 : lp_MG_NoUiInit failed with error 3
02-06-2007,10:27:31 : Executing StopBEServices_MSI.
02-06-2007,10:27:31 : Rolling back stop of BE services.
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