SYMANTEC BE 2010 R2 & IBM TS3100

[SUPERBDFS]

DEAR GEEKS,

IAM FACING AN ISSUE WITH SYMANTEC BE 2010 R2 AND IBM TS3100 TALE LIBRARY.TS3100 TAPE LIBRARY IS CONNECTED VIA SAS TO THE IBM BLADECENTER E CHASIS.ONE OF THE BLADE SERVERS IAM USING AS BACKUP SERVER.SYMANTEC HAS BEEN INSTALLED AND CONFIGURED WITH ALL THE JOBS BE HAS DETECTED MY TAPE LIBRARY.I CAN RUN TEST RUN OF ALL THE BACKUP JOBS SUCCESSFULY.BUT WHEN I RUN THE ACTUAL BACKUP JOB ITS GOES INTO QUEUE AND NO BACUP IS HAPPENING.

MEDIA CHANGER IS NOT DETECTED IN THE DEVMGMT.IS THERE ANY SEPERATE DRIVERS OR SOMETHING FOR MEDIA CHANGER.CAN I DOWNLOAD DRIVERS FOR MEDIA CHANGER FROM SOMEWHERE.AN HELP IS APPRECIATED IN ADVANCE,

THANKS

MANEK

[CraigV · Accepted solution]

Hi,

If the media changer isn't being detected in Device Manager, then it is a hardware configuration issue, not Backup Exec. BE itself would see what the OS sees...if the OS doesn't see the robotics, neither will BE.

Under Devices in BE, do you see your tape robotics, with the drive under it? Drivers for your robotics in Windows would show Unknown Medium Changer...Symantec's drivers would only be for the tape drive itself.

Craig

[SUPERBDFS]

HAI CRAIG,

I CAN SEE THE TAPE UNDER DEVICES.I CAN SEE THE MEDIA AND ALSO I CAN ACCESS THE MEDIA IN THEM.BUT BKP GOES TO QUE FOR LONG TIME WITHOUT BACKING UP SINGLE BYTE.

ITS NOT SHOWING AS UNKNOWN MEDIUM CHANGER ALSO.ITS NOT AT ALLL SHOWING ANY MEDIA CHANGERS.

THANKS

MANEK

[CraigV]

OK, so Windows does not show any medium changer? If not, your issue lies there...you need to troubleshoot why Windows doesn't see it.

In this case, you need to invetigate why the blade server doesn't see the device correctly.

[CraigV]

Hi Manek,

Did you ever come right here?

Thanks!