Server 2003 System State Backup Failure

[J_M_3]

We experienced a server failure (RAID 5 controller card failure), we recovered our server using NT Backup on our 2003 DC. After this recovery we have found that we could no longer make a full backup using NT Backup (backup simply hanging and crashing server) therefore we purchased Symantec Backup Exec (Ver 10d).
Unfortunately we are still experiencing the same issues – we cannot create a full
backup.

When we attempt a full backup the server will hang and become unresponsive, and will eventually crash. We have followed Microsoft’s advice to simply leave the server to see if it will eventually complete the backup, we have left the server backing up for 20 hours but when we returned we still found the server unresponsive.

We have confirmed with our hardware vendor that it is not a hardware issue. We have also narrowed the problem down to when we backup the system state. When we exclude the system state from backups it will successfully complete, we have also carried out test recoveries to confirm data integrity.

We would appreciate any suggestions or help anyone can provide.

[shweta_rege]

Hello,

- Is it a local backup or a remote backup?
- Are you backing up on tape or on a Backup to disk folder?
- Do you receive any errors?
- do you receive any events in the event logs?

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Thanks.

[J_M_3]

Hi there and thanks for the reply

I'm backing up to a Sony AIT2 Tape Drive and it's local
No errors and no events

[Rucha_Abhyankar]

Hello,

What is the error message that you receive when you backup the system state?


Also please check in the event viewer in the system and application logs if there are any Backup Exec entries in there.

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[J_M_3]

Hello,

We do not get an error message when we do a system state backup, the server will just hang.

I have checked the Event Viewer as requested. We have no errors regarding Backup Exec.

There is the following information regarding Backup Exec:

Event Type:Information
Event Source:MSSQL$BKUPEXEC
Event Category:(6)
Event ID:17055
Date:11/01/2006
Time:04:00:01
User:HARRIS\administrator
Computer:NEPTUNE
Description:
18264 :
Database backed up: Database: BEDB, creation date(time): 2005/12/19(12:44:08), pages dumped: 763, first LSN: 34:257:1, last LSN: 34:259:1, number of dump devices: 1, device information: (FILE=1, TYPE=DISK: {'C:\Program Files\VERITAS\Backup Exec\NT\Data\BEDB.bak'}).


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 58 47 00 00 0a 00 00 00 XG......
0008: 11 00 00 00 4e 00 45 00 ....N.E.
0010: 50 00 54 00 55 00 4e 00 P.T.U.N.
0018: 45 00 5c 00 42 00 4b 00 E.\.B.K.
0020: 55 00 50 00 45 00 58 00 U.P.E.X.
0028: 45 00 43 00 00 00 05 00 E.C.....
0030: 00 00 42 00 45 00 44 00 ..B.E.D.
0038: 42 00 00 00 B...


We are getting the following warning every 5 minutes though:


Event Type:Warning
Event Source:SceCli
Event Category:None
Event ID:1202
Date:11/01/2006
Time:09:41:14
User:N/A
Computer:NEPTUNE
Description:
Security policies were propagated with warning. 0x4b8 : An extended error has occurred.

Advanced help for this problem is available on http://support.microsoft.com. Query for "troubleshooting 1202 events".

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

[J_M_3]

Hi there

Problem solved by Technet, it was a corrupt db that had to be rebuilt from the cmd prompt.

Thanks for the help.

BR

[Rucha_Abhyankar]

Hello,

Since the issue has been resolved we would be archiving this post.

Thank you for the update.