Stand-Alone Drive shows offline?

[tyderium11126_2]

After an upgrade to SP4 on a Dell Poweredge 2600 windows 2000 server, my tape drive displays offline in the device listings on Backup exec 9.0 and I have not been able to run any jobs the past 2 days. Windows device manager shows the device is working properly but remote storage shows that the drive state is "not present, dismountable"?

In backup exec I went into the properties of the drive and cleared and checked the "enable device for backup exec" in the configuration tab clicking "OK" with each change, this did not work. I'm somehow thinking it may be a driver issue and am thinking of updating the driver, any ideas anyone has?

[tyderium11126_2]

anyone have any input?

[Deepali_Badave]

Hello,

We suggest you to upgrade to BE v9.1 and install SP2.

VERITAS Backup Exec 9.1 (tm) for Windows Servers revision 4691 (Single .ZIP download)]
http://seer.support.veritas.com/docs/264342.htm

VERITAS Backup Exec (tm) 9.1 for Windows Servers General Information

http://seer.support.veritas.com/docs/262414.htm

BEWS 9.1 is a free downloadable upgrade inclusive of previously installed agents and options from Backup Exec 9.0 for Windows Servers agents and
options.

Update all agents/options on all remote systems

Refer the following link to install the SP2
http://seer.support.veritas.com/docs/275247.htm

Install the latest Veritas device drivers:
VERITAS Backup Exec (tm) 9.1 - Device Driver Installer (20050115) - Includes Tape Driver Release (20041231) and Robotic Library Release (45) (Intel Only) http://seer.support.veritas.com/docs/273853.htm

Please update us on this issue.

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