Symantec backup exec 2010 installation won't start

[Max_Ho]

i'm planning to install backup exec 2010 to my only server: windows std 2008 server.

but every time i click on install backup exec, nothing happen, nothing came out.

please help. 

[AmolB]

Hello 

 Looks like a .netframework issue. Check the event viewer for any error message.

 In the BE installables there is a folder "dotnetfx" which contains the installable of 

 .netframework. Manually install it and then run the setup of BE. If still there is no 

 installation wizzard then try repairing the .netframework from control panel.

Note: Make sure the size of BE2010 ISO is 3GB+, if not then the ISO is incomplete.

[pkh]

If you have download the installation DVD as 4 files which you joined together.  I would suggest that you download it again but as 1 file.  There should be a link on your download page to download the installation DVD as 1 file.

Also, you might want to download BE 2010 R2, if you are currently using BE 2010.  There are a lot of enhancements in BE 2010 R2.

[Max_Ho]

AmolZeroCool, 

try to run installation again after dotnetfx completed, but still no response. no related event log with .netframework at event viewer. tried repair from control panel as well, same result, the installation wizard still not come out. 

pkh, 

the installation is from original software dvd. 

i'm going to download the SBE 2010 R2 as well.

[Kiran_Bandi]

1) Is Windows Management Instrumentation service running on your server?

If not start the service and try the installation again.

2) Do you have Windows Server Core installation option running on your Server?

If so you can not install BE Media server on that. You can only install only a remote agent.

[Max_Ho]

Kiran Bandi,

1) the WMI is running. 

2) any ideal where i can find out whether my server running with windows server core installation? the server is fully setup b4 deliver to our company.

[Kiran_Bandi]

Windows Server Core installation will not be having normal windows components like windows explorer, Internet Explorer.....

All configuration and maintenance is done entirely through Command Line Interface.

[Max_Ho]

Kiran,

that the case, my server is not running on windows server core. 

[AmolB]

Browse to C:\Program Data\Symantec\Backup Exec\Logs look for bkupinst.htm file.

If the file file exists post it here, the log file contains the installation log.

[Max_Ho]

VxLogServer Generated Log Files

---

Symantec Backup Exec (TM) 13 Installation Log

10-27-2010,16:38:40 : Executing alternate Core OS executable:
10-27-2010,16:38:40 : F:\BE\WINNT\INSTALL\BE32\Install\
10-27-2010,16:38:40 : ERROR: Installation failed with error 3. GetLastError = :5
 

[AmolB · Accepted solution]

Refer to http://www.symantec.com/docs/TECH130618

[Max_Ho]

AmolZeroCool,

hei bro, thanks. this one finally solved my problem. finally we know is due to the terminal server. many thanks to all of you. 

[AmolB]

Cheers