Trying to backup Deduplication folder via shadow copy

[RokaIT]

I'm trying to backup the deduplication via shadow copy, but when I expand the shadow copw in the selection list of the media server, there is no option available to backup the deduplication data.

Any help would be appreciated.

Backup Exec 2010 R3

Thanks

Dan

[pkh]

You got to select the shadow copy component of the volume that the dedup folder resides on.  Also, you just select the entire shadow copy component, not just part of it.

[Colin_Weaver]

You should see a selectable object called "Backup Exec DeDuplication Storage" located inside

"All Resources" --> "Shadow Copy Components" --> "User Data"

when looking in the backup selections of the BE console running on the media server that is running DeDup

Have you actually expanded "User Data" or did you expect the DeDuplication object to exist immediately inside the Shadoww Copy section?

[RokaIT]

My problem is that I do not have a "User Data" section under "Shadow Copy Components"  I just have "Service State".

[Colin_Weaver]

Are you using a full domain/local admin account for yourSystem Logon and Service accounts?

Are any custom group policies applied that might limit access?

[RokaIT]

Member of Local and Domain admin groups.  No custom group policy.

OS is Server 2003 x64 R2

[RokaIT]

Any other ideas?

[RokaIT · Accepted solution]

Since Symantec did not bother to continue helping, I found the problem on my own.

The Backup exec remote server was using local system, instead of the service account that I created.  This has fixed the problem.

[AmolB]

Are you refering to BE remote agent service?

By design BE remote agent service uses local system account.