Hi Everyone,
My client purchased a new E520 from Dell. It is a Pentium D with 1 GB memory. Since his old home computer (Dell Dimension 3000 - P4 2.0 GHz with 512 MB) has Windows XP Professional SP1 with Backup Exec 9.1 rev 4691 SP3, I figured we could just restore his OS to the new Pentium D machine.
The restore worked as far as I can tell since it boots up to the Windows logon screen. However, since the new dell workstations does not have PS ports like the Dimension 3000 for the mouse and keyboard, I had to use a USB keyboard and mouse. When I get to the logon screen, the keyboard and mouse does not work so I can't log into the machine to allow XP to recognize the USB keyboard and mouse. I've already tried unplugging the USB keyboard and mouse and switching both to different ports with no success.
Now, I know the computer is not frozen because when I press the power button, XP displays "Shutting Down" on the screen and then follows by shutting down the machine.
FYI, since the old machine has a different NIC, most likely the NIC driver on the new machine did not load yet so I can not access it through the network.
FYI: I've done this exact procedure for migrating Windows server 2003 with Backup Exec 9.1 Rev 4691 SP3 on a uniprocessor server to a Dell PowerEdge 2950 with two Dual Core Xeon processors and the procedure worked with no problems.
How in the world can I activate the USB keyboard or mouse so I can log onto the machine? Any help would be much appreciated.
Thank you.
