I am running Backup Exec for Windows Servers on Windows Server 2003 SP-2; our email program is FirstClass. In order to do a backup without risking data corruption I need to pause the FirstClass mirror before the backup and then continue it after the backup is complete.
I have created batch files to perform both of these tasks, and they perform successfully when executed either from a DOS command line or from within Windows. So I know the batch files are written correctly.
But BEWS will sit there for however long the time limit is that I give it, trying to execute the pre-command batch file, and finally times out with this error:
Starting Pre Job Command < c:\pausetest.bat >
V-79-57344-33232 -
Error: Pre Job Command did not complete in time.
Now, I can extend the amount of time BEWS has before timing out, but I have done that and all it accomplishes is to make me wait even longer until the time has expired before I can try something else - the batch file NEVER gets executed by BEWS. Even though I have followed what sketchy instructions have been included with Backup Exec. Apparently these instructions are not totally correct or complete. And it doesn't help that the how-to documents on the Symantec website still use the name VERITAS and only go as far as version 9 or 10 of the product. I can find NO up-to-date documentation covering versions 11 or 12, in any area even close to the functions I am trying to perform.
Does anyone have any experience in getting Backup Exec to execute pre-and post-backup batch files? I am extremely anxious to learn how to do it!
The best part of it all is, Symantec doesn't want to help. The company I support is a Non-Profit Organization, and got their copy of Backup Exec through Tech Soup - apparently an OEM copy, and it came without any support. When I call Symantec they will not proceed past that fact; and the company is reluctant to spend more money on a prpoduct they already purchased, especially if it doesn't do what it is supposed to do. So here I am in a Catch-22.
