Reference Case #'s 180910-001626 and 180809-001681
I had a 30 day trial extender for Backup Exec 16 Agent for VMWARE that I was able to ran while attempting to get a PO generated to purchase the version 16 license for the VMware agent. We own the application, database, and agent for windows for Backup Exec 16, but the trial version is once again expiring.
I get an email that jobs are failing:
The job failed with the following error: The trial period for one or more agents or options has expired. You must enter a serial number to continue. See the Errors section in the job log for more details.
However, when I view the active licenses from the software it currently shows that we have 1 day of 30 remaining on the trial for the VMware agent.
It does appear that data is still being written to tape for virtual backup jobs, at least for now. However, after this evenining's backup job I am thinking that 1 day remaining will turn to 0 and jobs will actually stop working.
I was given 3 total trial extenders. A 30 day, which I have ran. Then I got 2 additional 60 day trial extender EvExtend.exe files, but I am not able to run them, like I did the first time, due to the following error: "backup exec is not in trial mode. Trial periods for any agents or options have not expired."
I need to be able to extend the trial at least once more as I have production critical backup jobs relying on this each night. Furthermore, I am having some issues internally getting approval for the purchase of this license, and I need just a little more time to work through those budgeting issues so we can go ahead and proceed with the purchase of the full backup exec agent for Vmware.
Please help me asap extend this trial one more time so my jobs nightly and full backup jobs can continue to run while I work on getting approval for the purchase of the permanent license.
