A job was running on head 1 until it gets "Queued" because the media tape becomes full.
I tried to insert a new media tape, but I couldn't perform inventory (No idle devices are available) although head 3 is idle.
How many drives in the library? Do you have Library Expansion Option licenses for every drive after the first one (the first is covered by BE!)? If not, this could explain why you can't inventory.
That said...have you created an import job, which would be required to pull a tape in from a mail slot into the library, to make it ready for use?
You can also check the TN below for further troubleshooting:
The robotic machine has two heads with two drives, library expansion license is valid, actually it use to work with me before, but I don't know what happen.
...unless you have partitions, or the same symptom as provided in the TN from the Symantec employee, then there is no reason for the 2nd drive not to be used.
Can you run 2 backups at the same time? 1 to each drive?
Yes, i have two backup jobs that run at the same time on daily basis 1 job to each drive.
This is the first time I'm experiencing such problem, it use to work smoothly
I have 1 solt per partition, I was trying to insert new tape and perform inventory on the IDLE drive (drive 3) , after that I want to move it to appropriate slot and job will continue automatically this is how it used to work with me.
When you do this on a hardware level, Backup Exec is not aware of the tape being placed into the drive.
You need to put it into a slot and then Inventory/Scan (if you have bar codes on the tapes) that slot which will work, or consider creating an import job. You need to define a mail slot on the library first.
Exactly, I already have a tape into a slot but when I submit for inventory the job status shows : No idle devices available, it should go to drive 3 which has ready, I , wondering why it is not working :(
and i dont want to cancel the job
If you have one slot per partition and the tape is full, then you need to cancel the job. There is no way to introduce another tape for the job. Even if you managed to succeed in do an inventory, you would need to place the tape in another slot which means another partition. BE will not take a tape from another partition.
You have to make sure that you have sufficient overwritable tapes BEFORE the start of the job.
