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VSS Error on windows 2008 server R2 using BE 2012

TRIPLE_M
Level 3

On the server I have BE 2012 SP2 loaded the backup of itself keeps failing.

I keep getting VSS snapshot unexpected provider errors. Am getting two event ID errors ...these follows

Event ID : 12293

Volume Shadow Copy Service error: Error calling a routine on a Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine details EndPrepareSnapshots({791dcfa9-a2f8-4bb5-9673-5f08e9dfa089}) [hr = 0x80042302, A Volume Shadow Copy Service component encountered an unexpected error.
Check the Application event log for more information.
]. 

Operation:
   Executing Asynchronous Operation

Context:
   Current State: DoSnapshotSet

 

Event ID:8193

Volume Shadow Copy Service error: Unexpected error calling routine Cannot find anymore diff area candidates for volume \\?\Volume{82dc8839-533f-11e2-86ad-e4115bde935d}\ [1].  hr = 0x8000ffff, Catastrophic failure

Operation:
   Automatically choosing a diff-area volume
   Processing EndPrepareSnapshots

Context:
   Volume Name: \\?\Volume{03e7b482-50c5-11e2-bb72-806e6f6e6963}\
   Volume Name: \\?\Volume{82dc8839-533f-11e2-86ad-e4115bde935d}\
   Volume Name: \\?\Volume{82dc8842-533f-11e2-86ad-e4115bde935d}\
   Volume Name: \\?\Volume{82dc884b-533f-11e2-86ad-e4115bde935d}\
   Volume Name: \\?\Volume{03e7b481-50c5-11e2-bb72-806e6f6e6963}\
   Execution Context: System Provider

 

The backup job completes with errors after backed up upto 1400GB, Plz help me put to solve this problem.

22 REPLIES 22

CraigV
Moderator
Moderator
Partner    VIP    Accredited

...have you made sure that BE isn't either scanning the BE services, or blocking access to the System State? I've seen McAfee do that.

Thanks!

TRIPLE_M
Level 3

I think all BE services started at the time of backup , and we are using Kaspersky I dnt knw whether it blocking access or not ?

CraigV
Moderator
Moderator
Partner    VIP    Accredited

...then you need to check Kaspersky's logs on the server in question and see if it is doing either of what I mentioned.

Thanks!