VXA tape device - Clean drive alert will not clear

[Eric_Theisen]

Here is my situation I have 2 servers with VXA tape devices in them - single slot - each night I get the following 2 errors 1 - A yellow alert that the tape deice needs to be cleaned and 2 - The job is stuck on verify. Lastly the tape is ejcected out of the device (I have it set for auto eject on job finish.

Removing auto eject leaves the tape inside the server but still sutck on verify.

When I clear the clean alert and make sure the tape is in the device then the job finishes and ejects out.

I don't want to turn off the clean notify but It looks like this is the only solution - Does anyone else have any other idea?

I have ran a cleaning tape in both devices and this has not stopped the clean tape drive error.

[Ken_Putnam]

Are you current on firmware and drivers for the SCSI controller, the tape device and the library?

If yuo are using Veritas drivers for the tape drive, try using manufacturer drivers instead.

[SANDEEP_PILLAY]

Hi,

As a preliminary step, make sure that you have updated Backup Exec v9.0 to Backup Exec v9.1. It

addresses many issues and enhancements from an earlier versions and Build of Backup Exec v9.0.

Refer the following technotes:


Title: VERITAS Backup Exec (tm) 9.1 for Windows Servers revision 4691.1 (Single .ZIP download)
http://seer.support.veritas.com/docs/264658.htm


Title: VERITAS Backup Exec (tm) 9.1 for Windows Servers General Information
http://seer.support.veritas.com/docs/262414.htm


Note: 1. BEWS 9.1 is a free downloadable upgrade inclusive of previously installed agents and

options from Backup Exec 9.0 for Windows Servers agents and options.
2. Update all agents/options on all remote systems after the upgrade.


Please install Backup Exec 9.1 Service pack 1 after upgrading to 9.1 from the following link:

http://seer.support.veritas.com/docs/267182.htm

Please install the latest drivers from the following link:

http://seer.support.veritas.com/docs/273853.htm

Upgrade the firmware of the drive and the controller to the latest version.

ADDITIONAL INFORMATION:
- How to resolve hardware communication/detection issues with Backup Exec http://seer.support.veritas.com/docs/237047.htm

- How to resolve SCSI bus timeouts
http://seer.support.veritas.com/docs/191158.htm


We hope this will help.

[Abhinav_Bindroo]

Assuming the solution provided is correct. Also, there is no response from the customer within 2 days from the last reply by Veritas