What the tech didn't say was, if you connect to a Windows ServerOS machine without the agent you are in violation of the Veritas Licensing policy.
That being said, without an agent, the read of the file across the network includes all kinds of latency, while with the remote agent, all reads/file access is local, and the data that is read is streamed back to the Media Server as fast as the network and both servers will allow.
You don't need to purchase a license, but an standard agent will speed throughput for Workstation OS machines. DLO IS a purchased option
Also - You can get user data (what you are doing without an agent ), but will never get system state info. As such, you will not be able to do a Disaster Recovery type restore, only a data restore.