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a000821e - Library error - incompatible storage media detected in robotic library.

Sean_McGeisey
Not applicable
I performed a monthly server reboot. This month I rebooted with no security updates from Microsoft except the Malicious removal tool. After I rebooted, Backup Exec 9.1 Rev 4691 software indicated the tape drive was offline. I stopped and restarted the service, to no avail. I checked Device Manager and noticed "tape drive" was not an option. I shutdown the server then reseated the scsi card. When I brought the server back online, everything seemed to be functioning correctly. This was Friday afternoon. I checked my backup on Sunday and the backup did not run, the error message in Backup Exec said "a000821e - Library error - incompatible storage media detected in robotic library". I placed a backup from Thursday night in, which backed up fine, with the same error. Help!!!!!!!!!!!!!!
1 REPLY 1

falcour
Level 3
sean
I have come across the same error with no help coming from symantec
 
I tried loading sp5 only to lock the server.
changing drivers only makes it worse any help
you can offer
 
thanks,frank