backup exec 2014 remote agent install fails - becrypto.dll not found

[captainjamestib]

we just moved to the 2014 version of backup exec from 2012, when pushing the updated agent out I had one failure on a windows 2003 server.

I tried doing a manual install instead of push, I get a message that version 13.05204 has been detected, and it will be upgraded, and when I continue from there the error I get is "the application has failed to start becuase BECRYPTO.DLL was not found,  Re-installing the application may fix this problem."

I have uninstalled the remote agent, allowed ccleaner to clean the registry of all references to backup exec, then I run into the same exact error again.

suggestions?

[lmosla]

Hi,

is this Windows 2003 SP2? Windows 2003 needs to be SP2 to be supported with Backup Exec 2014.

If it is try the install with AV disabled.

[VJware]

13.0.5204 is actually BE 2010 R3. Have a look @ this KB to confirm if all traces of the previously installed remote agent have indeed been removed or not - http://www.symantec.com/business/support/index?page=content&id=tech130940