backup exec doesnt see window agent when backing up

[cptjck25]

I have a backup exec  windows backup agent  installed on windows server 2003 file server.  The Remote agent windows for window system windows show that the backup agent is detected on the the target computer. But when I run the backup I get this message.

"Could not completely protect remote computers because the Backup Exec Remote Agent was not installed."

I have uninstalled and reinstalled form the cd and the backup exec 2010 r3 program. And Is till get this message all the other remote agent for windows system work great.

Any ideas

Thanks in adavance

[VJware]

is the remote agent service running on the target server ? Is it publishing to the media server ?

[cptjck25]

The service is running Not sure what you mean by "publishing to the media server"  backup exec see its and says it there.

[VJware]

are you able to add this remote server thru an user defined selection ?

[cptjck25]

Sorry. I still dont know what you mean "add this remote server thru an user defined selection"  I can push the install out using the "install remote agents and media servers" in the home selection

[VJware]

Use this KB for creating an user defined selection - http://www.symantec.com/docs/TECH23840

[cptjck25]

yes it is added to the user defined selection

[VJware]

Do you get the same error when backing up through an user-defined selection ?

Also, try re-installing the RAWS & ensure you have the RAWS license added as well...

[cptjck25 · Accepted solution]

yes we get the same error when backing up throught the user defined section. I reintalled RAWS and got the same error.

After doing some digging I found out that port 10000  was blocked in the firewall once i unblocked that port the problem went away. backup exec and is now commucating with the agent.

Thanks for you help?