beremote.exe crashes during media server backup

[pkatakdound]

Hi

      I  am using Symantec Backup Exec 2010 r3 , during media server( local) Full backup , beremote.exe crashes.

       Errors  from debug logs / Event viwer

        beengine  logs --> ErrorCode :: 10054 : An existing connection was forcibly closed by the remote host

Media Server to initiate connection for data transfer
[7340] 09/10/11 08:41:34 [ndmp\ndmpcomm]      - ndmp_writeit: NDMP Socket Error when trying to write message. Socket 0x928 len 0x254
[7340] 09/10/11 08:41:34 [ndmp\ndmpcomm]      - ndmp_writeit: ErrorCode :: 10054 : An existing connection was forcibly closed by the remote host.
[7340] 09/10/11 08:41:34 [ndmp\ndmpcomm]      - ndmp_readit: Caught message on closed connection. Socket 0x928 len 0xffffffff
[7340] 09/10/11 08:41:34 [ndmp\ndmpcomm]      - ndmp_readit: ErrorCode :: 10054 : An existing connection was forcibly closed by the remote host.
[7340] 09/10/11 08:41:34 [ndmp\ndmpcomm]      - ndmp_readit: Caught message on closed connection. Socket 0x928 len 0xffffffff
[7340] 09/10/11 08:41:34 [ndmp\ndmpcomm]      - ndmp_readit: ErrorCode :: 10054 : An existing connection was forcibly closed by the remote host.
[7340] 09/10/11 08:41:34 [ndmp\ndmpcomm]      - ERROR: ndmpcSendRequest->connection error
[7340] 09/10/11 08:41:34 [ndmp\ndmpcomm]      - ERROR: ndmpSendRequest failed:
[7340] 09/10/11 08:41:34 [tpfmt]              - TF_InitMediaServerReverseConnection: dataConnect failed with error code : 0x00000017
[7340] 09/10/11 08:41:34 [ndmp\ndmpcomm]      - ndmp_writeit: NDMP Socket Error when trying to write message. Socket 0x928 len 0x26c
[7340] 09/10/11 08:41:34 [ndmp\ndmpcomm]      - ndmp_writeit: ErrorCode :: 10054 : An existing connection was forcibly closed by the remote host.
[7340] 09/10/11 08:41:34 [ndmp\ndmpcomm]      - ndmp_readit: Caught message on closed connection. Socket 0x928 len 0xffffffff
[7340] 09/10/11 08:41:34 [ndmp\ndmpcomm]      - ndmp_readit: ErrorCode :: 10054 : An existing connection was forcibly closed by the remote host.

     Event viewer application logs :

   Event ID 34113 from source Backup Exec cannot be found

Faulting module path: D:\Program Files\Symantec\Backup Exec\bestdutl.dll

Faulting application path: D:\Program Files\Symantec\Backup Exec\beremote.exe , Event id 100

   Job log :

     0xe00084f8 - The network connection to the Backup Exec Remote Agent has been lost. Check for network errors.
Final error category: Resource Errors

  Please   provide solution for the same.

   Thanks & Regards

    Prajyot Katakdound

    pkatakdound@mielesecurity.com

   .

[CraigV · Accepted solution]

Hi Prajyot,

As part of your troubleshooting I'd do the following:

1. Update your media server with LiveUpdate (or manually) and any available patches, and once done, do a push-install to any remote servers you might have before trying the backup again.

2. Check and make sure an AV isn't actively scanning your BE services on the affected server. If so, stop the AV and run a backup job again. If it completes successfully, then put in an exclusion for the BE services.

3. If this is a remote server, uninstall the RAWS agent and then push-install it from your media server.

4. Run a repair of BE itself through Add/Remove Programs if the error occurs on the media server.

Thanks!