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e00084ed-A hardware error occured.

Everest63
Level 2
Our backup server died. On that server we had  backup Exec 11d  and a Sony AIT-5 backup drive. I installed Backup Exec 11d onto a newer sever and setup the Sony drive on it as well. During the Backup Exec install it asked me if I wanted to use the Symantec drivers for the Sony drive. It was the default option and I left it as such. The install continued without error.
I can catalog an AIT-5 tape, label media, eject, retension, etc, but I get an error when trying to backup.
An unknown error occured on device "Sony1".
V-79-57344-34029-A hardware error occured.


Job History shows this:
e00084ed-An unknown error occured.

SCSSI firmware and drivers are current on the server.

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