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full backup failed (error :E00084C8)

sakai-yosuke
Level 0

 

I'm putting a full backup and incremental backup into effect every week.
The following error message is indicated and a full backup is failed. It's successful about incremental backup.

■Error code(Job execution result)
E00084C8(V-79-57344-33992)

■Error code(Windows Ivent Viewer)
ID:33808,58057,57765

if you have any knowledge, help me to solved the problem.

1 REPLY 1

PJ_Backup
Moderator
Moderator

Are the full and incremental backups using the same storage?
I ask because checking out the following three tech-notes, this generally appears to be a hardware issue of some kind, however in that case would expect the incremental's to fail as well, though I suppose if there is a very small amount of data for the incr this might explain why these work and the much larger fulls don't.

Anyway would recommend to review these for anything useful:

https://www.veritas.com/support/en_US/article.100015349 - Event ID 58057: "Backup Exec Alert: Media Error. The Backup-to-Disk device is offline".

https://www.veritas.com/support/en_US/article.100000519 - When running a job to a Backup-to-Disk folder, an alert appears stating: "The Backup-to-Disk folder is offline."

https://www.veritas.com/support/en_US/article.100015382 - Event ID 57665 is reported in the event viewer when Backup Exec job engine receives an error on any command sent to the specified storage device