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Veritas.com
Support

interface crash in Policy Wizzard

Alexey_Eronko
Level 3

‎09-19-2005 01:15 AM

Hello,
I have a problem with interface crash when I try to create backup policy on last step (Destination Device). When I choose destination device interface crash(backup exec windows closing). In event viewer I found :

Faulting application BkupExec.exe, version 10.0.5520.0, faulting module BkupExec.exe, version 10.0.5520.0, fault address 0x001833c5.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
==
Thx for your help
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2 REPLIES 2

Amit_Gupta_2
Level 4

‎09-19-2005 10:40 AM

You can use debug tools to analyze user.dmp to know what caused bkupexec.exe to crash.
Try updating windows with latest direct x version.
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Sharvari_Deshmu
Level 6

‎09-23-2005 06:59 AM

Hello,

1. Please install SP1 for BE 10.0 5520:

http://support.veritas.com/docs/278701

2. If the problem persists please do a repair installation and then observe the results:

http://support.veritas.com/docs/253199


Thanks,

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.
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