"No records were found on database request" error

[Carlo_Olivieri_]

I'm from Italy and use the italian version of BackupExec for Windows Server 9.1, so excuse me if the translation is not so good.
I have a job that appears in the list of "Monitored Processes" as "To Be scheduled" (or something similar)
If i try to delete it all seems good but after a minute the process "magically" reappears. If i try to modify it i obtain the error "No records were found on database request".
It seems something similar to the situation described in KB 262316 (http://support.veritas.com/docs/262316) but the simple restart of the service or the reboot of the server does not solve the problem.
Any suggestion ?
Thanks in advance

[Ashwin_Apte]

Hi Carlo,

Have you recently upgraded from an older version of Backup to Version 9.1? and is this a job that was created in the earlier version of Backup Exec?

Also try performing a repair database option on the Backup Exec Database by referring to the following technote:
URL: http://support.veritas.com/docs/265180

Also try editing the job from job setup and see if you can edit the job.

- Regards

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[Carlo_Olivieri_]

Hi Ashwin

> Have you recently upgraded from an older version of
> Backup to Version 9.1? and is this a job that was
> created in the earlier version of Backup Exec?

No. It wasn't an upgrade. It was a plain installation of 9.1 on Windows 2003 Server. And the job was created with this version.

> Also try performing a repair database option on the
> Backup Exec Database by referring to the following
> technote:
> URL: http://support.veritas.com/docs/265180

I already tried to perform a database repair with BEUtility with no success

> Also try editing the job from job setup and see if
> you can edit the job.
I can edit the job from setup but when i try to submit the changes i obtain the error of the subject
The strange thing is that if i try to delete the job it seems that the operation is succesfull (no errors reported ...) but if i try to "refresh" the screen the "undeletable" job is again there ...

Anyway thanks for the help.
Regards

[Sharvari_Deshmu]

Hello,

Please try repair installation of Backup exec with the help of the technote below:

http://support.veritas.com/docs/253199


Additional Information :
For information on the recent VERITAS Backup Exec security vulnerabilities, including links to the downloads for the necessary hotfixes,

please refer to the following document:
Patch summary for Security Advisories VX05-001, VX05-002, VX05-003, VX05-005, VX05-006, VX05-007

http://seer.support.veritas.com/docs/277429.htm


NOTE : If we do not receive your reply within two business days, this post would be marked "assumed answered" and would be moved to "answered questions" pool.


Thanks,