Standalone driver error: Incompatible storage media detected in ROBOTIC Lib

[Alessandro_Augu]

Hello,

My BE9 was working fine, but now it stop without any changed of configuration. Now it doesn't work anymore: does not backup, does not perform inventory, does not perform label, nothing.

It is a HP Standalone drive running on a Win Server 2003. The strange error says: Incompatible storage media detected in ROBOTIC library. But it is not a library.

Any ideia?
thanks,

alessandro

[Renuka_-]

Hello,
This is a generic error, have you checked with the device manufacturer whether the tapes are compatible with the device.
Additional Information :
For information on the recent VERITAS Backup Exec security vulnerabilities, including links to the downloads for the necessary hotfixes, please refer to the following document:
Patch summary for Security Advisories VX05-001, VX05-002, VX05-003, VX05-005, VX05-006, VX05-007

http://seer.support.veritas.com/docs/277429.htm

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answeredand would be moved toanswered questions pool.

[Alessandro_Augu]

Yes, the drive is compatible. It was working normally until last week. We didn't change any configuration and it just stopped.

[uz]

right mouseklick the tape drive in BE GUI - properties -

The last section shown is "media types"
check this - if all listed media types are marked as No Read and No write, the error appears, as BE is not allowed to do anything with the tapes.
Just enable the Tape-types you have or you like to aktivate by klicking read and/or write.

(Shift and STRG button allowed.)

hope this helps
regards

uz

[Sharvari_Deshmu]

Hello,

Please let us know what version of 9.0 are you using if it is 9.0 4367 then you will have to upgrade to 9.0 4454

If you are using 9.0 4454 then please check if the device is "tested" in the compatibility list.
If yes then please install latest Veritas drivers
Backup Exec 9.x for Windows Servers Standalone Drives Hardware Compatibility List (HCL)

http://support.veritas.com/docs/271382

latest veritas drivers:

http://support.veritas.com/docs/265139

Install the latest Veritas drivers and then observe the result.


Additional Information :
For information on the recent VERITAS Backup Exec security vulnerabilities, including links to the downloads for the necessary hotfixes,

please refer to the following document:
Patch summary for Security Advisories VX05-001, VX05-002, VX05-003, VX05-005, VX05-006, VX05-007

http://seer.support.veritas.com/docs/277429.htm


NOTE : If we do not receive your reply within two business days, this post would be marked "assumed answered" and would be moved to "answered questions" pool.


Thanks,

[Alessandro_Augu]

I solved the problem reinstalling everything again. I removed the device from Win2003 and installed again. After that configured BKE 9 4454, and it worked. Thanks for all the tips.