" a0008488 - Access is denied." errors during restore

[Gary_Scanga]

I am trying to perform a restore on an Exchange users mailbox however I get "Access Denied" for each object that the job attempts to restore:

I'm running Exchange 5.5 and am able to perform full and incremental backups on a regular basis. I verified that the job is set up to use the same account as the backup jobs (Administrator account).

Is there anywhere else I can look to resolve these security errors?
Thanks.

[shweta_rege]

Hello,



Please perform the following steps that would be helpful in resolving the
issue.

1. Create a new Windows user account.

2. Create a mailbox for this user.

3. Make this account a member of the Domain Admin group as well as Local
Admin of the Exchange server.

4. (Exchange 2000) Start System Manager ->Right click the organization to
start "Delegate control"wizard and grant newly created account (Step #

1)"Exchange Full Administrator"rights
(Exchange 5.5) In Exchange Administrator select the Site or Server and Go
to Files >Properties and click on the 'Permission tab'and add the newly
created account (Step # 1). After adding the account, grant 'Admin'role to
it.

5. Create a mailbox for account created in step # 1 and send some mail to
the other account.


6. Make sure this account is common logon account. To accomplish this
follow the steps given below.

- Start Backup Exec

- Select Tools >Wizards >Logon account wizard

- Add new logon account, type in the credential for the new account.

- Make this account a common logon account.

- Complete the wizard.

7. Create a new backup job and when asked to enter a unique mailbox name
supply the name of newly created user account (Step # 1)

8. Perform the backup and observe the result.



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Thanks.

[Gary_Scanga]

Not sure why but that did the trick. The new account I created ("Veritas Test") successfully backed up my test account. I then went on to use this same account to run the restore job that kept failing and it worked perfectly. Now I just don't know why the original credentials I was using ("Administrator") failed.

Thanks again!