07-04-2011 08:30 AM
hi all, i am trying to backup a remote server from media server, but whenever i tried to expand the remote server it gives an error saying "could not connect to the server servername. a network connection caused the problem." but when i go back to remote server, i can only remote agent crashed. this happens everytime. remote agent on both the servers are same version, i tried reinstalling with no luck. it is working fine for another remote server. but not for this one where exchange 2010 is installed. this is driving me nuts. can someone please help. symantec support is no use on this issue. thanks
07-04-2011 11:25 AM
Check the event viewer on the remote server.
07-04-2011 06:47 PM
What version of BE are you using? To backup Exchange 2010, you need BE 2010 and the media server must be a 64-bit machine.
07-05-2011 06:23 AM
all the servers are 64 bit. i have BE 2010 and exchange agent installed on same server along with exchange management tools. but the exchnage server and databases are on member server where remote agent installed.
the event viewer for application comes with this error
Report Id: 5f933362-a709-11e0-8562-842b2b6d3946
07-05-2011 06:34 AM
Have you migrated Exchange from 2k3 to 2010, if yes then refer to below article.
http://www.symantec.com/docs/TECH147591
07-05-2011 07:06 AM
no, its a fresh install. but i made few unsuccessful attempts to install exchange on BE media server. cheers