selection of system state greyed out after windows update

[tony_odonnellt]

I have recently update a number of servers using windows update and now the select of "system state" for these machines is unavailable.
this happens to local machines running backup exec 9.1 as well as remote machines.
i can backup the system state remotely on a machine that did not have updates run on it.

does anyone have any ideas how i can fix this?

thanks,
Tony

[Dhavalrai_Trive]

Hello Tony ,

The first thing you can try is turning the Risctrict ananymous suport in Backup exec to 1. Use the following TN.
http://seer.support.veritas.com/docs/238618.htm .

Also check that all the admin share are enabled on the remote servers.

hope this helps

[tony_odonnellt]

thanks. i've tried this and problem is still there.
any more suggestions welcome!

[tony_odonnellt]

more info.
when attempting to select the 'system state' in a backup job the follow error pops up

"selection of this item is disabled.
you are not authorized to access this item.
a license key for backup exec remote agent for windows servers is not installed on the machine or the remote agent is old or incompatible."

the user running the backup is administrator in domain admins group. and the remote agent was running fine last week

[tejashree_Bhate]

Hello,

What is the operating system of your media server and that of your remote servers?
What were the windows updates that you installed after which the system state was grayed out?

Please follow the technote given below on your media server as well as all the remote servers.

(title)How to enable support for "Restrict Anonymous" when using Backup Exec 8.6, 9.x, and 10.0 for Windows Servers
http://support.veritas.com/docs/238618

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Thanks.

[tony_odonnellt]

the following updates were installed.

KB842773 - Update for Background Intelligent Transfer Service (BITS) 2.0 and WinHTTP 5.1
KB886903 - Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1
KB894320 - Security Update for Windows 2000
KB883939 - Cumulative Security Update for Internet Explorer 6 Service Pack 1
KB896422 - Security Update for Windows 2000
KB890046 - Security Update for Windows 2000
KB897715 - Cumulative Security Update for Outlook Express 6 Service Pack 1
KB901214 - Security Update for Windows 2000
KB890830 - Windows Malicious Software Removal Tool - July 2005
KB903235 - Security Update for JView Profiler
KB891861 - Update Rollup 1 for Windows 2000 Service Pack 4
KB896358 - Security Update for Windows 2000


I have set up a new server, installed remote agent and then run the same updates but the problem hasn't been recreated.

[tony_odonnellt]

seems to be very much like:
http://seer.support.veritas.com/docs/264391.htm

though it's a different version of b.e.

here's a copy of the debug from a machine i tried to backup the remote agent on.

========================
c10 8/12/2005 12:20:46: Opening debug log C:\Program Files\VERITAS\Backup Exec\RANT\logs\DCSVR1-beremote00.log
3d0 8/12/2005 12:20:46: FS_InitFileSys
3d0 8/12/2005 12:20:46: loaded bedsnt5.dll
3d0 8/12/2005 12:20:46: loaded bedssql2.dll
3d0 8/12/2005 12:20:46: loaded bedsxchg.dll
3d0 8/12/2005 12:20:46: loaded bedsxese.dll
3d0 8/12/2005 12:20:46: loaded bedsmbox.dll
3d0 8/12/2005 12:20:46: bedspush.dll could not be loaded: The specified module could not be found.
3d0 8/12/2005 12:20:46: loaded bedsnote.dll
3d0 8/12/2005 12:20:46: loaded bedsmdoc.dll
3d0 8/12/2005 12:20:46: loaded bedsupfs.dll
3d0 8/12/2005 12:20:46: loaded bedsshadow.dll
3d0 8/12/2005 12:20:46: bedsagnt.dll could not be loaded: The specified module could not be found.
3d0 8/12/2005 12:20:46: loaded bedssms.dll
3d0 8/12/2005 12:20:46: loaded bedssmsp.dll
3d0 8/12/2005 12:20:46: Initializing FSs
3d0 8/12/2005 12:20:46: This is NOT an Exchange server.
3d0 8/12/2005 12:20:46: FS 12 failed to initialize: -489
3d0 8/12/2005 12:20:46: unloading bedsmbox.dll
3d0 8/12/2005 12:20:46: first load attempt of esebcli2.dll failed: The specified module could not be found.
3d0 8/12/2005 12:20:46: second load attempt failed from path = 'esebcli2.dll': The specified module could not be found.
3d0 8/12/2005 12:20:46: Looking for esebcli2.dll in sysetm path
3d0 8/12/2005 12:20:46: never found EseBcli2.dll
3d0 8/12/2005 12:20:46: esebcli2.dll not loaded
c10 8/12/2005 12:20:47: Running... 'Q' to stop
afc 8/12/2005 12:22:03: Successfully impersonated DOMAIN\odonnellt
afc 8/12/2005 12:22:03: WhoAmI( ) reports: DOMAIN\odonnellT
afc 8/12/2005 12:22:04: DS_OpenSelectionService
afc 8/12/2005 12:22:04:
SMSAPIShim: Couldn't load BESMDR.DLL. No SMS support is loaded.
afc 8/12/2005 12:22:04: Error returned is 259 when enumerating FRS Sets
afc 8/12/2005 12:22:04: Active Directory is Online
afc 8/12/2005 12:22:04: Boot drive is , status is 2
afc 8/12/2005 12:22:04: AddESE_DLEs( )
afc 8/12/2005 12:22:04: first load attempt of esebcli2.dll failed: The specified module could not be found.
afc 8/12/2005 12:22:04: second load attempt failed from path = 'esebcli2.dll': The specified module could not be found.
afc 8/12/2005 12:22:04: Looking for esebcli2.dll in sysetm path
afc 8/12/2005 12:22:04: never found EseBcli2.dll
afc 8/12/2005 12:22:04: esebcli2.dll not loaded
afc 8/12/2005 12:22:04: SQL2_FindDrives - the default SQL Service is not running on DCSVR1.
afc 8/12/2005 12:22:04: DeviceIOControl() Failed with error: 21
afc 8/12/2005 12:22:04: Utility Partition/Partition's found on this system.
afc 8/12/2005 12:22:04: FS_CreateTempDLE
afc 8/12/2005 12:22:04: 0 = 1
afc 8/12/2005 12:22:04: 1 = 1
afc 8/12/2005 12:22:04: 2 = 1
afc 8/12/2005 12:22:04: 3 = 1
afc 8/12/2005 12:22:04: 4 = 1
afc 8/12/2005 12:22:04: 5 = 1
afc 8/12/2005 12:22:04: 6 = 1
afc 8/12/2005 12:22:04: 7 = 0
afc 8/12/2005 12:22:04: Error 997 opening cluster on \\dcsvr1
afc 8/12/2005 12:22:04: Error 0 on NetShareEnum of \\dcsvr1, level 1
afc 8/12/2005 12:22:04: NTFS_SurrogateCalling: dcsvr1
afc 8/12/2005 12:22:04: Enumerating local drives
afc 8/12/2005 12:22:04: Creating DLEs:
afc 8/12/2005 12:22:04: \\dcsvr1\C:
afc 8/12/2005 12:22:04: \\dcsvr1\D:
afc 8/12/2005 12:22:04: \\dcsvr1\E:
afc 8/12/2005 12:22:04: \\dcsvr1\F:
afc 8/12/2005 12:22:04: \\dcsvr1\G:
afc 8/12/2005 12:22:04: \\dcsvr1\I:
afc 8/12/2005 12:22:04: Error returned is 259 when enumerating FRS Sets
afc 8/12/2005 12:22:04: Active Directory is Online
afc 8/12/2005 12:22:04: Boot drive is , status is 2
afc 8/12/2005 12:22:04: AddESE_DLEs( )
afc 8/12/2005 12:22:04: first load attempt of esebcli2.dll failed: The specified module could not be found.
afc 8/12/2005 12:22:04: second load attempt failed from path = 'esebcli2.dll': The specified module could not be found.
afc 8/12/2005 12:22:04: Looking for esebcli2.dll in sysetm path
afc 8/12/2005 12:22:04: never found EseBcli2.dll
afc 8/12/2005 12:22:04: esebcli2.dll not loaded
afc 8/12/2005 12:22:04: SQL2_SurrogateCalling - the default SQL Service is not running on dcsvr1.
afc 8/12/2005 12:22:04: DeviceIOControl() Failed with error: 21
afc 8/12/2005 12:22:04: Utility Partition/Partition's found on this system.
afc 8/12/2005 12:22:04: Attach to \\dcsvr1
afc 8/12/2005 12:22:04: Detach from \\dcsvr1
afc 8/12/2005 12:22:04: DSEnumerator failed with -452: Access to the device is not authorized with this edition of the product.
afc 8/12/2005 12:22:04: ndmpdDataConnect: Rant is attempting data connection on IP: 10.1.0.80
afc 8/12/2005 12:22:04: ndmpdDataConnect: Rant is attempting data connection on Port: 3321
afc 8/12/2005 12:22:04: ENV: USERNAME=
afc 8/12/2005 12:22:04: ENV: NOPASSWORD=
afc 8/12/2005 12:22:04: ENV: USERNAME=DOMAIN\odonnellt
afc 8/12/2005 12:22:04: ENV: PASSWORD=8Cg>1J8GATklfOK6olL6XK_oa5\I5nAIC2VK8_QVAf8Mo1\j\S>TY1TbK2]HD;3laHNZhFeX afc 8/12/2005 12:22:04: startBackup: CreateBSD() failed!
afc 8/12/2005 12:22:04: Job Stop(10) - Fri Aug 12 12:22:04 2005
afc 8/12/2005 12:22:04: DS_CloseSelectionService
============================
hope this helps.

[Ajit_Kulkarni]

Hello,

Please try to backup from the User Defined Selections and check the results.

Also, as a test you can try taking backup using Windows NT Backup utility.

Kindly update.

Regards


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[Christopher_Smi]

I am having the same problem, it is definitely due to that Windows 2000 security rollup. I thought BE 9.1 SP3 was supposed to take care of this issue but no go. Any resolution???

[tony_odonnellt]

ntbackup works fine and as a temporary measure i have a job scheduled to backup the system state to the hard disk which in turn is then backed up by veritas.

i have also tried selecting the system state by using the text selection option and this also fails as it is unable to connect.

[Christopher_Smi]

I suppose I am stuck with that solution for now, any idea if this is fixed/non-issue with version 10.0???

[Renuka_-]

Hello Tony,
Have you tried the user defined selections as mentioned above.
Also please install the latest MDAC update from the microsoft website:
http://www.microsoft.com/downloads/details.aspx?FamilyID=78cac895-efc2-4f8e-a9e0-3a1afbd5922e&displaylang=en&Hash=WDCPF34

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[Christopher_Smi]

How exactly would you backup a system state using the user-defined selections. What would be the syntax? Seems like that is only useful for backing up shares.

[Amruta_Purandar]

Hello,

Please refer the following technote to create User defined shares. System state will also be seen under user defined.

Title:
How to create a user-defined selection in Backup Exec 9.x and 10.0 for Windows Servers
http://support.veritas.com/docs/254193


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[Christopher_Smi]

OK, I did create a user defined share and the System State is still grayed out even in that and when I click on it I get the same error mentioned earlier in this thread.

'Selection of this item is disabled. You are not authorized to access this item, a license key for Backup Exec Remote Agent for Windows Servers is not installed on the machine, or the Remote Agent is old or incompatible.'

[Deepali_Badave]

Hello,

This error can occur if Backup Exec is unable to determine the partition that is designated as the "boot drive".


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[tony_odonnellt]

how can we tell is which is the boot drive?

[tejashree_Bhate]

Hello,

Please follow the steps given below.

1 Stop Backup Exec Services
2. Open a Registry editor (Start > Run > Regedt32).
3. Navigate to \HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\Backup Exec\Engine\NTFS.
4. Select Edit > Add Value.
Enter ForceBootDrive (this is case sensitive) as the value name. Select REG_SZ as the data type. Click OK.
When the string editor appears, enter the current boot drive. For example, enter C: (the letter C and a colon) if your system boots off the C drive. Do not use a value such as C (just the letter C) or C:\ (the letter C, a colon and a backslash). Click OK. Close the registry editor.
5. Start the Backup Exec services .

Thanks
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[tony_odonnellt]

Thanks, this fixed the problem.
I had read somewhere else that backup exec may have problems finding the boot drive but of course they didn't explain how to tell it which drive was the boot.

thanks very much.

[Christopher_Smi]

Thank you this resolved the issue for me as well.