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unable to backup with hardware error

esco
Level 4

i am unable to backup my servers for the last few months. i have changed my hp tape drive, scsi cable, updated backup exec to 2010 R3. I even have installed backup exec 2010 R3 to a different server and still having problem in backup. when i use the trace i am getting the following logs.

SCSI Address: 03:00:04:00
Function                                SRB_FUNCTION_EXECUTE_SCSI
SCSI Status                             SCSISTAT_CHECK_CONDITION
Sense Length                            20
Data Length                             65536
Driver Result                           STATUS_SUCCESS

Raw CDB
0A 01 00 00 01 00                               ......

CDB Operation                           WRITE6
 LUN                                    0
 Fixed                                  True
 Length                                 1
 Control                                0x00
Data
37 A8 39 32 20 78 78 78 78 78 78 78 78 78 78 78 7.92 xxxxxxxxxxx
78 78 78 78 78 78 78 78 78 78 78 78 78 78 78 78 xxxxxxxxxxxxxxxx


Sense Data
70 00 0B 00 00 00 00 10 00 00 00 00 47 03 00 00 p...........G...
00 00 00 00                                     ....
 Filemark                               False
 EOM                                    False
 ILI                                    False
 Sense key                              ABORTED_COMMAND
 ASC                                    SCSI_PARITY_ERROR

any idea of why i am getting the errors?

1 ACCEPTED SOLUTION

Accepted Solutions

esco
Level 4

It was due to a termination issue (scsi). The hardware vendor fixed it.

View solution in original post

4 REPLIES 4

pkh
Moderator
Moderator
   VIP    Certified

Run HP LT&T utility against the tape library/drive.  Make sure you select the write test and that you have stopped all the BE services beforehand.

Also check that the tape drive is functioning correctly in the Windows Device Manager and has a Symantec driver.

esco
Level 4

We have run the test using HP LT&T utility. The tests were succesful.

We are able to backup to disk and backup certain files to tape. However, we are not able to backup other files.

VJware
Level 6
Employee Accredited Certified

Is the "verify" option enable for the tape backups ? As a test, if you disable verify, does the tape backup complete successfully ?

If running an apt version of Windows, are you able to backup successfully to tape using the native Windows backup utility ?

Are there any errors logged in the BE server's event viewer ?

esco
Level 4

It was due to a termination issue (scsi). The hardware vendor fixed it.

View solution in original post