Thanks - Deleting this entry from the directory database removed it from the synchronization list. But now for the big question that started this thread....
I am testing a scenario when a user leaves the company and then returns a year later, how do we re-associate their previous vault to their new mailbox?
These are the steps I took, and then the issue I ran into, which I'm hoping you may know the answer to:
- Before deleting the account, archive all mail
- Zap the mailbox & synch (to disassociate and remove hidden message)
- This removes the account from synch list (attempted to synch, no mailbox found)
- Delete/purge mailbox & synchronize again. (mailbox still removed from synch list)
- Re-create new mailbox using same name as deleted one (recreated a day later)
- Manually enable mailbox and clicked "Select Archive" to associate it with the existing archive.
This is where I get the warning or error: "You cannot choose "mailboxname" because it is already the archive for "mailboxname".
I would have thought by zapping the mailbox before deleting it in step 2 above, this would have also cleared the Archive ID associated with the vault, but it appears the vault is still flagged with the Archive ID from the previous deleted account, therefore preventing it from being re-assigned.
So how does EV expect us to associate an existing vault with a new mailbox if the original Archive ID doesn't get cleared or reset when disassociating and deleting the mailbox.
Thanks again for all your help.