cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Veritas.com
Support

I have a single user who I cannot enable in EV.

links10
Level 4
Partner

‎11-13-2008 06:25 AM

We're running EV 2007. Product version 7.5 sp4. File version 7.5.4.2534.

 

The user is part of a provisioning group that has everyone else successfully enabled. I attempted to manual enable the user but her mailbox does not show up under the "select the mailboxes that to be enabled" section. Any suggestions?

0 Kudos
6 REPLIES 6

Simon_1976
Level 4
Partner

‎11-13-2008 07:21 AM

please check if this user is hidden from the directory.  the "hide from exchange address list" option in mailbox properties.
Message Edited by Simon Zang on 11-13-2008 07:34 AM
0 Kudos

links10
Level 4
Partner

‎11-13-2008 07:29 AM

Sorry, I should have specified that before. I saw that as a solution in another post but this mailbox is not hidden from the exchange address list.

 

The only strange thing I see about the account is that the email address includes a last name with a hyphen. I don't think that would affect anything but figured I would mention it.

0 Kudos

Simon_1976
Level 4
Partner

‎11-13-2008 07:38 AM

try to select "disabled mailboxes only" in the wizard, maybe this mailbox is enabled and then disabled before.
0 Kudos

links10
Level 4
Partner

‎11-13-2008 07:41 AM

No luck there either. Nothing is disabled. We don't normally disable any mailboxes once enabled.
0 Kudos

Bob_S1
Level 3

‎11-13-2008 07:54 AM

Do a search on the "zap" utility, that will probably fix your issue.  I've run into that same issue a number of times and "zapping" the EV info from the user object and starting over does the trick almost every time. There is documentation on that on the Symantec site.  The utility is run from a DOS prompt and found in the Enterprise Vault install folder - named EVPM.exe  
0 Kudos

links10
Level 4
Partner

‎11-14-2008 04:24 AM

This is fixed now. I wasn't familiar with the zap utility so I called tech support. After creating a test provisioning group for the one user , they walked me through running the Zap utility.  The user still wasn't getting enabled properly. The logs said that "New mailbox has an existing entry in the Enterprise Vault database" and "The mailbox GUID does not match the entry in the database". 

 

We ended up going onto the database server and removing the row for the user manually. After that I could run the provisioning job and enable the mailbox.

0 Kudos