One user has messages archived immediately.

[GertjanA]

Hello all,

Only one user out of many has the following problem:

when an email arrives in her inbox, and she reads it, puts it in a folder under \inbox, the message is archived almost immediately. No shortcut is created either. Using Archive explorer/ search the message is retrievable.

I already re-installed ev-client, checked account, rights, policies. No other reports of this issue in company. I'm out of ideas on what to check next. Should I perhaps re-install Outlook? Create a new profile?

EV6.0SP3, Exchange2003, Windows2003, OUTLOOK2003SP2

[TonySterling]

Does your archive task run all day?  I would open her outlook profile on the EV Server and check the EV properties of the affected folder.  Someone may have adjusted the rules there.