Problem installing forms in EV7

[sandrine_goetha]

Hello,

I tried to install the forms in my test domain.

I just followed the documentation but it doesn't seem to work.

In Outlook ( Not cached Mode) 2003 the icons don't appear

IN ESM ( 2003) in the content of my E-Form there is nothing.

What did I do wrong and how can I correct this ?

Thanks for any help.

Sandrine

[TonySterling]

http://support.veritas.com/docs/293258

Use the EV Client Reset utility.

How to run ResetEVClient.exe

1. Close out of Outlook

2. Double-click on ResetEVClient.exe in <install directory>\Enterprise Vault\EVClient.

3. Restart Outlook

Common Client Problems resolved by ResetEVClient (but not limited):

- No Enterprise Vault toolbar icons in Outlook

- Enterprise Vault forms not showing in Outlook

- Archive Explorer is not showing the folder structure correctly

[bobby_hilliard]

For what it's worth...

I too was troubled by not seeing the icons in Outlook nor OWA...until it dawned on me that the test account I was playing wasn't enabled!

Type stuff...

Message Edited by bobby hilliard on 03-03-2008 10:37 AM