User provisioning problem... users can't be provisioned, but they are in the provisioning report.

[AaronJAnderson]

I have an user in EV 8.03 that is not provisioned for Enterprise Vault at the desktop level, the addin doesn't activate, etc. 

I can't provision the user, because he is already provisioned, and shows up correctly in the report.
I try to disable the mailbox provisioning and it can't find the account.

Anyone ever experience this? I'm guessing I'm going to have to go hack out a SQL table or something...

[Mohawk_Marvin]

Can you zap the user? Try that first.
Failing that the SQL table to hack is:
ExchangeMailboxEntry, under the directory database. Remove any reference to the user in there. Run provisioning, then enable them.

[AaronJAnderson]

Zap meaning delete from AD? No :) 

I'll put a call into symantec support for this one if it's going to have to be a sql thing. 

[ZeRoC00L]

ZAP means to remove all EV properties from a mailbox:
see: http://seer.entsupport.symantec.com/docs/273154.htm

[JesusWept3 · Accepted solution]

"I can't provision the user, because he is already provisioned, and shows up correctly in the report.
I try to disable the mailbox provisioning and it can't find the account."

It really just sounds like the user has been provisioned but not enabled

[Mohawk_Marvin]

Having read the OP again.... JW2 has a point!