All:
One of the things I've been thinking about is technically the need to be able to search non-traditional file formats such as voice mails stored as WAV files, FAXes stored as TIF's and videos stored as WMV, and text in pictures. To my knowledge, EV does not currently have the ability to OCR or perform speech to text conversion (hint for new module!).
How are other firms handling this? Are you using third party products?
Thanks ... Mark