message icon keeps displaying pending icon

[noble]

one user do archive message by outlook add-in putton.the message icon  keeps displaying pending icon.it's just happen in one user's outlook.another's is ok.

i do restore it's tell me the message has not been archived.

[sleddog]

Have you run a backup or otherwise flipped the archive bit on your Vault Store? Items stay in pending mode until the Vault Store partition has been backed-up.

[noble]

thanks for your help

i haven't backup Vault Store partition.the enviroment is EV 7.5 for exchange Mailbox and Journaling

but another user's outlook can show archived icon in short time when the message has been archived

i make mailbox  archive task use the same Vault Store with juornaling archive task.

[sleddog]

I apologize... I missed that it was only one client...

give this a try:

http://seer.entsupport.symantec.com/docs/293258.htm