""Failed to perform the search request" using Search Vaults feature

[EV_Wanabee]

Hello everyone,

We have one user (soo far) that is unable to perform a search on her archive using the "search explorer" tool.

I have tried 5 other users and they are all fine, including myself, and I am on the same Archive store as her.

I have found postings that refer to this error but they all point to the actual archive store needing re-indexing as opposed to just individuals.

Have you got any tips as to how I can resolve this for just the one person?

EV 6.0 on Windows 2003 SP2, clients on XP

[MirrorSphere]

Hi,

Its probably a corrupt index.

Try going into the installation directory of EV on the server.

i.e. C:\Program Files\Enterprise Vault\

Depending on your version you should see a utility called either ManageIndexReplay.html or IndexVolumeReplay.exe

You will be able to use these utilities to rebuild the failed index for the user.

Hope this helps.

[EV_Wanabee]

Thanks for the reply,

I'd gone away in the meantime to see if i could figure it out and found the IndexReplay tool which allowed me to update the corrupted archive Index.  Didn't have to rebuild it despite it saying it had failed.  I thought a failed index could only be rebuilt.

But in the end it's sorted now so thanks for reading and replying.

[TonySterling · Accepted solution]

Now days indexes are not normally corrupted.  Most corrupt indexes I have seen is from Hardware config or AV scanning.

Failed doesn't equate to corrupt and an update will normally get you back in business.  In EV 2007 there is also a repair option if Items are found to be missing.

regards,