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Veritas.com
Support

Error when entering Support ID in MySupport website

Chris_Townsend
Level 3

‎03-16-2010 11:27 AM

I posted this in the NetBackup forum and it was suggested that I might try posting it here also.

 

I'm trying to open a NetBackup issue in MySupport and every time I try to enter my support ID, I get the following error:

 

MySupport Application Error

The MySupport application has encountered a program error. You can either try again or contact  Symantec Technical Services

Thank you for your patience.

 

I've been trying to do this since Friday.  I've followed the link to try to contact Symantec Technical Services, but my reports of this error have gone unanswered.

 

Is there anyone on this forum that can help me?  I apologize if I posted this in the wrong forum.

 

Thanks,

Chris

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4 REPLIES 4

drudnev
Level 2

‎03-17-2010 03:51 PM


I've got the same issue for a different product, yet nonetheless the same issue. Anyone?
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drudnev
Level 2

‎05-06-2010 11:09 AM

this has been fixed
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SteveDoughton
Level 2

‎06-08-2010 09:15 AM

Well it is UNFIXED now. I have the same problem.
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deepak_vasudeva
Level 6

‎07-06-2010 09:30 AM


Chris,

The hyperlink you gave for 'Symantec Technical Services' is https://www-secure.symantec.com/forums/associating-support-id-w-my-account-mysupport-not-working# and it succumbs to a 404 as below:


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