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paretologic freezes a laptop, need way to uninstall it

stupidqq
Level 2

paretologic appeared on my laptop. since I use avg I had no reason to install it. I know it's this product because upon biting the laptop and logging in, paretologic screen appears saying to complete registration, I need to configure my wireless access point the machine freezes immediately. I will be more than happy to provide any logs or diagnostics you desire once I get this malware off. what is the command line statement I need to use? without the laptop, I cannot work and using my smartphone is already horrible but it's the only device I have now. thank you for your prompt reply deb

6 REPLIES 6

_r___
Level 6
Certified

Try this

http://www.paretologic.com/resources/help/xoftspyse/195.htm

stupidqq
Level 2
thanks for the reference. since the laptop freezes before I can open a browser I can't use your suggestion. I need a command line method.

_r___
Level 6
Certified

I would suggest doing it in safe mode.

Since this forum is for symantec products, you won't find this info here. A google search doesn't reveal much for a comman line uninstall.

stupidqq
Level 2
I tried that. and it freezes. is this not a Norton/Symantec product? that's why I posted it here.

_r___
Level 6
Certified

paretologic is a different company

http://www.paretologic.com/

What's the exact name of the program, I'll try to help as best I can.

CraigV
Level 6
Partner    VIP    Accredited

...take drive out, copy data off. Reinstall laptop wink yes...problem solved, since this isn't a Symantec issue.

Thanks!