help:NBU5200 upgrade failed

[Philip_Lee1]

I have a new NBU5200,I try to upgrade it to 1.2,but failed:

nbu5200.Software> Install SYMC_NB5200_update-1.2.0.0-SLES10.x86_64.rpm

Preparing to install SYMC_NB5200_update-1.2.0.0-SLES10.x86_64.rpm.

This software update requires a reboot of the appliance  after installation. Is it ok to automatically reboot the appliance? (y/n) (default: y)

Checking if there are any active jobs...

There are active Netbackup jobs. Cannot install SYMC_NB5200_update-1.2.0.0-SLES10.x86_64.rpm.

Unable to install SYMC_NB5200_update-1.2.0.0-SLES10.x86_64.rpm

nbu5200.Support> Jobs show

anyone known why ?

[AbdulRasheed]

Hi Philip,

  Since you have a media server appliance, could you run 'bpdbjobs -report' on master server? Do you have any active jobs listed in this report? You can use 'bpdbjobs -cancel <job_id>' to cancel those jobs.

[AbdulRasheed]

Was your master server up and running when you were trying the upgrade? I am wondering if the appliance couldn't reach the master which might have aborted the upgrade as it didn't know the status of current jobs. Just curious.

[Tahir_Ahmed]

on your Master server Cancle All active and waiting jobs.. and make sure that nothing is running.

I hope the patch can even run if master server is not up.