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11 REPLIES 11

Mike_Gavrilov
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You need to look into Hyper-V logs and event logs in the VM itself. 

robertoaxity
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Hello,

Thanks for your help, can you tell me the path for this?

Regards

 

Mike_Gavrilov
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1) Hyper-V-VMMS >Admin log  on Hyper-V nodes

2) System and Application logs inside problem VM

3) Check integration services version:

Get-VM | ft Name, IntegrationServicesVersion

Marianne
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Please see this section in NBU for Hyper-V manual :

https://www.veritas.com/support/en_US/doc/21357025-127305010-0/v18522639-127305010

You may want to download the manual and read through initial chapters to ensure that all pre-reqs are met. 

robertoaxity
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Hello,

For Hyper-V host the logs is under bpfis and bpcd?

For Netbackup master server and media is the same?

 

Regards

 

Marianne
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Have you downloaded the manual yet?

Log directories is covered in the Troubleshooting chapter.

robertoaxity
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Hello,

I only a see a log in bpcd, bpfis have not file.

Attached log

Marianne
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@robertoaxity 
Have you downloaded the pdf from the link that I posted yesterday?

Extract from the Hyper-V manual troubleshooting section - p.150:

Note: These log folders must already exist in order for logging to occur. If these folders do not exist, you must create them.

To create most of these log folders, run the following command on the NetBackup servers and on the Hyper-V server:
Windows:
install_path\NetBackup\logs\mklogdir.bat

Required log folders and their location can be seen on p.149. 

robertoaxity
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Hello Marianne,

Yes i read, and i execute mklogdir.bat in the hyper v host client, and execute too in master server and media.

Regards

robertoaxity
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Hello,

I solved, please closed.

Regards

 

 

Marianne
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I have cleared the solution as this does not help anyone.

Please tell us HOW exactly you solved the problem.