Error bptm (pid=11503) incorrect media found in drive index 6, expected UITH07, found UIUR23, FREEZING UITH07

[Sabarna]

Hi All,

I had removed barcode UIUR23 with UITH07 on the LTO4 media yesterday. While taking backup i am getting below error:

Error bptm (pid=11503) incorrect media found in drive index 6, expected UITH07, found UIUR23, FREEZING UITH07

Master server OS version: RedHat Linux

Netbackup version: 7.0.1

Any suggesstions? Plz

[RiaanBadenhorst]

The internal and external labels aren't matching up. What happened to the tape?

[Andy_Welburn · Accepted solution]

You should've re-labelled the tape (***EDIT*** logically via NB as well as physically) so that internal/external labels match as Riaan states.

NB loads the tape it thinks is UITH07 reads the internal label which still reads UIUR23 & as they don't match, to protect you from possible data loss it freezes the media.

If you do re-label (***EDIT*** via the GUI), un-tick the "Verify media label before performing operation" box. Any data you have on the tape will be "lost" during re-labelling.

[Sabarna]

Due to insufficient media for backups, we have removed label: UIUR23 from tape and paste new barcode: UITH07.

I have also tried to label  the media from netbackup but i am getting same error again.

[Andy_Welburn]

How much did you find that helped? (You've still the same number of media, just with different labels)

"I have also tried to label  the media from netbackup but i am getting same error again." - did you un-tick the box?

[Sabarna]

Yes, last time i forget to uncheck the "Verify media label before performing operation" box while labelling the tapes in netbackup. Now, after labelling the tapes successfully, netbackup is writing data into tape.

Current volume pool having different labelling convention therefore we have removed old barcode with the new one.

Many Thanks to you and Riaan.

[Andy_Welburn]

That makes sense now! One pool running short therefore need to move from another with enough to spare - I presume there's a business requirement for this labelling convention?