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Exchange 2013 Backup - client/server handshaking failed(26)

please some body help me for this issue 

I have master server win 2008 sp2 version  7.5.0.4 and client server version 7.6.0.1 with exchange 2013 

I got  some error when  running  backup exchange server 

5/9/2017 4:58:43 PM - Info nbjm(pid=6852) starting backup job (jobid=125747) for client lactbsms04.ladomain.lintasarta.co.id, policy LACTBSMS04_Exch_Policy, schedule Weekly_Full
5/9/2017 4:58:43 PM - Info nbjm(pid=6852) requesting MEDIA_SERVER_ONLY resources from RB for backup job (jobid=125747, request id:{07711C8D-CFE4-4FA1-8671-B63264E7C12C})
5/9/2017 4:58:43 PM - requesting resource latbsbs01-hcart2-robot-tld-0
5/9/2017 4:58:43 PM - requesting resource latbsbs01.ladomain.lintasarta.co.id.NBU_CLIENT.MAXJOBS.lactbsms04.ladomain.lintasarta.co.id
5/9/2017 4:58:43 PM - requesting resource latbsbs01.ladomain.lintasarta.co.id.NBU_POLICY.MAXJOBS.LACTBSMS04_Exch_Policy
5/9/2017 4:58:43 PM - requesting resource EXCHANGE_RESOLVER.latbsbs01.ladomain.lintasarta.co.id.LACTBSMS04_Exch_Policy.lactbsms04.ladomain.lintasarta.co.id
5/9/2017 4:58:43 PM - granted resource latbsbs01.ladomain.lintasarta.co.id.NBU_CLIENT.MAXJOBS.lactbsms04.ladomain.lintasarta.co.id
5/9/2017 4:58:43 PM - granted resource latbsbs01.ladomain.lintasarta.co.id.NBU_POLICY.MAXJOBS.LACTBSMS04_Exch_Policy
5/9/2017 4:58:43 PM - granted resource EXCHANGE_RESOLVER.latbsbs01.ladomain.lintasarta.co.id.LACTBSMS04_Exch_Policy.lactbsms04.ladomain.lintasarta.co.id
5/9/2017 4:58:44 PM - estimated 0 Kbytes needed
5/9/2017 4:58:44 PM - begin Parent Job
5/9/2017 4:58:44 PM - begin Exchange 14 Resolver, Start Notify Script
5/9/2017 4:58:44 PM - Info RUNCMD(pid=19080) started
5/9/2017 4:58:44 PM - Info RUNCMD(pid=19080) exiting with status: 0
Status 0
5/9/2017 4:58:44 PM - end Exchange 14 Resolver, Start Notify Script; elapsed time: 00:00:00
5/9/2017 4:58:44 PM - begin Exchange 14 Resolver, Step By Condition
Status 0
5/9/2017 4:58:44 PM - end Exchange 14 Resolver, Step By Condition; elapsed time: 00:00:00
5/9/2017 4:58:44 PM - begin Exchange 14 Resolver, Read File List
Status 0
5/9/2017 4:58:44 PM - end Exchange 14 Resolver, Read File List; elapsed time: 00:00:00
5/9/2017 4:58:44 PM - begin Exchange 14 Resolver, Resolver Discovery
5/9/2017 4:58:45 PM - started process bpbrm (12824)
Status 26
5/9/2017 4:58:47 PM - Info bpbrm(pid=12824) lactbsms04.ladomain.lintasarta.co.id is the host to restore to
5/9/2017 4:58:47 PM - Info bpbrm(pid=12824) reading file list from client
5/9/2017 4:58:52 PM - Error bpbrm(pid=12824) This type of backup is not supported on this version of Exchange
5/9/2017 4:58:52 PM - end Exchange 14 Resolver, Resolver Discovery; elapsed time: 00:00:08
5/9/2017 4:58:52 PM - begin Exchange 14 Resolver, Stop On Error
Status 0
5/9/2017 4:58:52 PM - end Exchange 14 Resolver, Stop On Error; elapsed time: 00:00:00
5/9/2017 4:58:52 PM - begin Exchange 14 Resolver, End Notify Script
5/9/2017 4:58:52 PM - Info RUNCMD(pid=11924) started
5/9/2017 4:58:52 PM - Info RUNCMD(pid=11924) exiting with status: 0
Status 0
5/9/2017 4:58:52 PM - end Exchange 14 Resolver, End Notify Script; elapsed time: 00:00:00
Status 26
5/9/2017 4:58:52 PM - end Parent Job; elapsed time: 00:00:08
client/server handshaking failed(26)

1 Solution

Accepted Solutions
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Accepted Solution!

Re: Exchange 2013 Backup - client/server handshaking failed(26)

Please forget about NBU 7.6. It is no longer supported.

You can upgrade straight to 7.7.3 or 8.0.

Herewith OS compatibility lists:

NBU 7.7 OS SCL: http://www.veritas.com/docs/000025229
NBU 8 OS SCL: http://www.veritas.com/docs/000115691

 

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5 Replies
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Re: Exchange 2013 Backup - client/server handshaking failed(26)

Higher version client (7.6) is not supported with lower version master server (7.5).

Please upgrade entire environment (master first) to 7.7.3 or 8.0, as all versions of NBU up to 7.6.x reached EOSL in Feb 2017.

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Re: Exchange 2013 Backup - client/server handshaking failed(26)

Hi Sigitbys,
Quick question, was this working previosly? Or is this a new backup you are trying to do with the Exchange 2013 host? Because this should never have worked. You are running a very old NBU version. and this only supports 2007 Exchange server. Please read this article:

https://www.veritas.com/support/en_US/article.DOC5172

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Re: Exchange 2013 Backup - client/server handshaking failed(26)

Hi Marine thanks for respond 

my master server early using windows server 2008 R2 if  I upgrade NBU to version 7.6 or 7.7 lates whether my OS windows support with NBU version ?

 

 

Re: Exchange 2013 Backup - client/server handshaking failed(26)

HI mpazeres thanks for respond 

my master server early using windows server 2008 R2 with version 7.5.0.6  if  I upgrade NBU to version 7.6 or 7.7 lates whether my OS windows support with NBU version ?

 

Highlighted
Accepted Solution!

Re: Exchange 2013 Backup - client/server handshaking failed(26)

Please forget about NBU 7.6. It is no longer supported.

You can upgrade straight to 7.7.3 or 8.0.

Herewith OS compatibility lists:

NBU 7.7 OS SCL: http://www.veritas.com/docs/000025229
NBU 8 OS SCL: http://www.veritas.com/docs/000115691

 

View solution in original post