How to get Dsik up from down

[Hendrik_Bezuide]

My backup's if failing with error (2106) Disk storage server is down.

I have run the following commands

nbdevquery -listdp -U

and this one is not UP, What must I do to get it up, form concole of cmd

Storage Server : prasagppd2d01.prasa.com
Storage Server Type : hp-StoreOnceCatalyst
Storage Type : Formatted Disk, Network Attached
State : DOWN
Flag : OpenStorage
Flag : CopyExtents
Flag : AdminUp
Flag : InternalDown
Flag : LifeCycle
Flag : CapacityMgmt
Flag : FragmentImages
Flag : Cpr
Flag : FT-Transfer

[Marianne]

Try the steps in this TN: http://www.veritas.com/docs/000087761 

The TN is for DataDomain - just adapt with appropriate StoreOnce equivalent.

We have also seen at DD customers that when a similar 'Disk Storage Server Down' error was seen, the appliance had to be rebooted or processes stopped and restarted. Only then did the DD respond to NBU requests...

[Hendrik_Bezuide]

What Applaince, the media server or the disk storage server must I restart, did restart the media server a few times

[Marianne]

You have an HP StoreOnce dedupe appliance, right?

That is what I am talking about.

The StoreOnce seems to be 'playing up'. That is where you need to troubleshoot.

Or else plugin and/or credential issue as described in the DD TN.

[Hendrik_Bezuide]

Thank you Marianne

The reboot of the storeonce did work it is backing up again.

[Marianne]

Hopefully you have logged a call with HP to find out why the StoreOnce stopped responding....