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How to get Dsik up from down

Hendrik_Bezuide
Level 4

My backup's if failing with error (2106) Disk storage server is down.

I have run the following commands

nbdevquery -listdp -U

and this one is not UP, What must I do to get it up, form concole of cmd

Storage Server : prasagppd2d01.prasa.com
Storage Server Type : hp-StoreOnceCatalyst
Storage Type : Formatted Disk, Network Attached
State : DOWN
Flag : OpenStorage
Flag : CopyExtents
Flag : AdminUp
Flag : InternalDown
Flag : LifeCycle
Flag : CapacityMgmt
Flag : FragmentImages
Flag : Cpr
Flag : FT-Transfer

 

5 REPLIES 5

Marianne
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Try the steps in this TN: http://www.veritas.com/docs/000087761 

The TN is for DataDomain - just adapt with appropriate StoreOnce equivalent.

We have also seen at DD customers that when a similar 'Disk Storage Server Down' error was seen, the appliance had to be rebooted or processes stopped and restarted. Only then did the DD respond to NBU requests...

 

What Applaince, the media server or the disk storage server must I restart, did restart the media server a few times

Marianne
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You have an HP StoreOnce dedupe appliance, right?

That is what I am talking about.

The StoreOnce seems to be 'playing up'. That is where you need to troubleshoot.

Or else plugin and/or credential issue as described in the DD TN.

 

Thank you Marianne

The reboot of the storeonce did work it is backing up again.

Marianne
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Hopefully you have logged a call with HP to find out why the StoreOnce stopped responding....