02-15-2013 05:49 AM
I am struggling with an issue in NetBackup Enterprise v.6.5.3.1
"Unable to obtain the server list from the Enterprise Media Manager server. Database server is down (93)" message appears when I click on NetBackup Management/Reports/Status of Reports.
Under System DSN 'Backup Exec Catalogs' I cannot configure the Catalog Driver, as the message "The setup routines for the Backup Exec Catalog Driver ODBC driver could not be loaded due to system error code 126."
Is there any relation between the two?
02-15-2013 06:03 AM
Which OS (including patch and bit level) on your master server?
Are you running Backup Exec and NetBackup Server software on the same server?
Are you aware of the fact that NBU 6.x is no longer supported?
02-15-2013 06:16 AM
Running Windows Server 2003 R2 SP2 32-bit
We are running Net Backup only, which is why I was perplexed when I checked the ODBC settings.
I 'inherited' the system and the learning curve is formidable. All the participants in the original configuration have left the company, but I was able to get support from Symantec as late as June of last year.
Yes, this is an OLD version, but we keep it running until we can segue entirely to our NetBackup 3600 Appliance.
02-15-2013 06:37 AM
As for original question I do not think the two are related & since you are not running BE, I would forget the second problem and concentrate on the first.
"Unable to obtain the server list from the Enterprise Media Manager server. Database server is down (93)"
Resolution:
Check the free disk space on the EMM Server, on the volume where the EMM database resides. Increase the available disk space and then run nbdb_admin -start
Article URL http://www.symantec.com/docs/TECH48381
02-15-2013 06:41 AM
Another possibility
Overview:
In certain circumstances, a master server is setup to use domain accounts for the NetBackup service accounts. If the master server cannot authenticate to the domain controller, and the services go offline, they are unable to restart normally because the domain account cannot be found.
...
Article URL http://www.symantec.com/docs/TECH69109
02-15-2013 03:01 PM
It's most likely the disk space issue Will mentioned above, I think. Check the space on the C: drive and if it's less than 1% of the disk, that's your problem. The database will shut itself down and you'll see that 93 error.
03-07-2013 01:25 AM
I found a TN that may help.
Please have a look at http://www.symantec.com/docs/TECH46255
The DLL mentioned in the TN is for NBU 6.0. The 6.5 DLL will probably be newer.
Have a look at the Overview section for problem description, then Resolution section (bearing in mind that the Adaptive Server Anywhere version and dll version will probably be newer - adjust steps accordingly):