Not able to see images for executing Phase-II import

[Zahid_Haseeb]

Environment

OS = Windows2008 SPII

Netbackup = 7.1

Query

One of my client copied its image files(which was a Disk based backup) to a DVD couple of years ago now he wants to import it but failed in Phase-II. See the phase I and Phase II snaps.

Phase-I import Activity Monitor Status

Phase-I import Detail Status

When I search the backup to import the Catalog for phase-II I am facing the below error

[RamNagalla]

hi,

i just want to make sure that you started the Phase 2 as below.., mainly 5th point..

Once the "phase 1 import" completes, run the "phase 2 import".
1. Start the NetBackup Administration Console and go to the Catalog section.
2. Under Pathname:, enter the disk path used for the phase 2 import. 
3. Select a date range for the images to import and click the Search button.
4. Select Backup IDs to import from the search results.
5. From the menu select Actions > Import to begin the phase 2 import.
6. Check the Activity Monitor for progress of the phase 2 import.

http://www.symantec.com/business/support/index?page=content&id=TECH43834

<<Edit>>

if you are sure about the above steps, please provide the progress log for phase 1 of Import..

[Zahid_Haseeb]

3. Select a date range for the images to import and click the Search button.

As I clicked the search button as per the point # 3, I faced the error mentionedin my third snap above.

[RamNagalla · Accepted solution]

Okay, could you provide the progress log of pahse 1 import, 

if you dont have the log , you can run the phase 1 again and get the logs by below command..

bpimport -create_db_info -id <disk_path> -L <logfilename>

pleaes attach the log once done. and also detail status of the Import job from the activity moniter.

[Will_Restore]

" couple of years ago "

Your date range is only for this year!  You must specify the original backup date.

[Will_Restore]

" copied its image files(which was a Disk based backup) to a DVD "

Copy the DVD image to Disk Storage Unit and then perform the import. 

Remember to specify correct date range per my post above.

[Marianne]

Firstly - your screenshot is too small - glad someone else was able to see anything.

Secondly - totally agree with Bill - copy dvd images to physical disk with read/write permissions.

[Zahid_Haseeb]

(Images are already copied to Disks)

bpimport -create_db_info -id <disk_path> -L <logfilename>

Import phase 1 started 12/27/2012 11:04:27 AM
11:04:28 INF - Create DB information for path h:\31122009.
11:04:28 INF - Initiation of bpdm process to phase 1 import path h:\31122009 was successful.
 
11:04:28 INF - Found existing image information for client CLIENT_NAME, policy POLICY_NAME_Full, and schedule Default-Application-Backup, done on 01/01/2010 00:43:44.
11:04:28 WRN - Cannot import client CLIENT_NAME, policy POLICY_NAME_Full, and schedule Default-Application-Backup, copy 2 fragment 1 already exists. Skipping this fragment.
 
11:04:28 INF - Found existing image information for client CLIENT_NAME, policy POLICY_NAME_Full, and schedule Default-Application-Backup, done on 01/01/2010 00:46:56.
11:04:28 WRN - Cannot import client CLIENT_NAME, policy POLICY_NAME_Full, and schedule Default-Application-Backup, copy 2 fragment 1 already exists. Skipping this fragment.
 
11:04:28 INF - Found existing image information for client CLIENT_NAME, policy POLICY_NAME_Full, and schedule Default-Application-Backup, done on 01/01/2010 00:50:04.
11:04:28 WRN - Cannot import client CLIENT_NAME, policy POLICY_NAME_Full, and schedule Default-Application-Backup, copy 2 fragment 1 already exists. Skipping this fragment.
 
11:04:28 INF - Found existing image information for client CLIENT_NAME, policy POLICY_NAME_Full, and schedule Default-Application-Backup, done on 01/01/2010 00:53:47.
11:04:28 WRN - Cannot import client CLIENT_NAME, policy POLICY_NAME_Full, and schedule Default-Application-Backup, copy 2 fragment 1 already exists. Skipping this fragment.
 
11:04:28 INF - Found existing image information for client CLIENT_NAME, policy POLICY_NAME_Full, and schedule Default-Application-Backup, done on 01/01/2010 01:44:16.
11:04:28 WRN - Cannot import client CLIENT_NAME, policy POLICY_NAME_Full, and schedule Default-Application-Backup, copy 2 fragment 1 already exists. Skipping this fragment.
 
11:04:28 INF - Creation of database information for import of path h:\31122009 complete.
 

=================================================================

After running the above bpimport command via command line, I am able to see the information under Catalog after pushing the Search button. Now I can Right Click on those information and can click on Import (which will initiate Phase-II). As per above I mentioned I feel that the Import procedure via GUI was not showing the information under Catalog for Import (Which will start Phase-II). This may be the issue of GUI is nt it ?

=================================================================

Phase-II job ran successful (Showing under Activity Monitor). As the restore successful I will mark Solution and Thumb too for all on precious support ;)

[Zahid_Haseeb]

Data restored successfully. Thanks too all :)

[Marianne]

I feel Bill's post was most appropriate: https://www-secure.symantec.com/connect/forums/not-able-see-images-executing-phase-ii-import#comment...

You can see from your progress log that backup date was 01/01/2010, but your phase II search criteria was for this year.

[Zahid_Haseeb]

Marianne thanks for high lighting the specific area.  But I also backed the date and did search too from 2009 to 2012 but did not worked for me. The thing which worked for me I mentioned.

[Will_Restore]

I'm confused.  You left it at 2012 and it worked?  Or you changed it to 2009 and it worked?

[Zahid_Haseeb]

Dont be confused Will. The picture I uploaded shows what you said. But as I said that I also tried with 2009(although I did not uploaded that picture) at my place but the problem was not resolved.