Oracle Backup Error 13

[CesarJimGon]

Hi,

I have a Netbackup environment which do Oracle BD backups from an Oracle Exadata X5 appliance. The Master Server is a Solaris SPARC Server with Netbackup Enterprise Server v 7.7.3. The Exadata nodes have Netbackup 7.7.3 version, too.

The Master Server and the nodes are connected through an Infiniband switch

Recently, Oracle Differential and Incremental DB backups from this Exadata are failing with status 13.

This happened after a patch update for the Exadata was done

Full backups and archive backups are successful

I increased the client read timeout from 300 to 1500 secs, but the differential and cumulative backups keep failing

Do you have any tips to get to a solution?

Regards

[Marianne]

There are more reasons for status 13 than just timeout.
Seeing the job details is a good start as it will point us to the processes and their PIDs that are involved.
You can then check the relevant logs for clues.

Please ensure that all of the following logs exist:
On media server: bpbrm and bptm.
On client: dbclient for Oracle agent backups and bpbkar for Standard backups.
Level 3 logging should be sufficient.

[CesarJimGon]

Hi.

I added the logs you requested. The logs are from Master Server and the clients where the backups are requested.

Besides, this is the log from the last failed job

04/11/2018 23:01:36 - Info nbjm (pid=3242) starting backup job (jobid=22722) for client uxhdxdb3-IBvip, policy uxhdxdb_dinteg_dboracle_clients, schedule Default-Application-Backup
04/11/2018 23:01:36 - Info nbjm (pid=3242) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=22722, request id:{3201C7F4-3E06-11E8-AD63-0010E070D696})
04/11/2018 23:01:36 - requesting resource uxdxbck02-infini-hcart2-robot-tld-0
04/11/2018 23:01:36 - requesting resource uxdxbck02-infini.NBU_CLIENT.MAXJOBS.uxhdxdb3-IBvip
04/11/2018 23:01:36 - requesting resource uxdxbck02-infini.NBU_POLICY.MAXJOBS.uxhdxdb_dinteg_dboracle_clients
04/11/2018 23:01:36 - granted resource uxdxbck02-infini.NBU_CLIENT.MAXJOBS.uxhdxdb3-IBvip
04/11/2018 23:01:36 - granted resource uxdxbck02-infini.NBU_POLICY.MAXJOBS.uxhdxdb_dinteg_dboracle_clients
04/11/2018 23:01:36 - granted resource N50043
04/11/2018 23:01:36 - granted resource IBM.ULT3580-TD5.003
04/11/2018 23:01:36 - granted resource uxdxbck02-infini-hcart2-robot-tld-0
04/11/2018 23:01:36 - estimated 0 kbytes needed
04/11/2018 23:01:36 - Info nbjm (pid=3242) started backup (backupid=uxhdxdb3-IBvip_1523505696) job for client uxhdxdb3-IBvip, policy uxhdxdb_dinteg_dboracle_clients, schedule Default-Application-Backup on storage unit uxdxbck02-infini-hcart2-robot-tld-0
04/11/2018 23:01:37 - Info bpbrm (pid=23340) uxhdxdb3-IBvip is the host to backup data from
04/11/2018 23:01:37 - Info bpbrm (pid=23340) reading file list for client
04/11/2018 23:01:37 - started process bpbrm (pid=23340)
04/11/2018 23:01:37 - connecting
04/11/2018 23:01:38 - Info bpbrm (pid=23340) listening for client connection
04/11/2018 23:01:40 - Info bpbrm (pid=23340) INF - Client read timeout = 1503
04/11/2018 23:01:40 - Info bpbrm (pid=23340) accepted connection from client
04/11/2018 23:01:40 - Info dbclient (pid=315742) Backup started
04/11/2018 23:01:40 - Info bpbrm (pid=23340) bptm pid: 23382
04/11/2018 23:01:40 - connected; connect time: 0:00:00
04/11/2018 23:01:41 - Info bptm (pid=23382) start
04/11/2018 23:01:41 - Info bptm (pid=23382) using 1048576 data buffer size
04/11/2018 23:01:41 - Info bptm (pid=23382) using 256 data buffers
04/11/2018 23:01:41 - Info bptm (pid=23382) start backup
04/11/2018 23:01:41 - Info bptm (pid=23382) backup child process is pid 23387
04/11/2018 23:01:41 - Info bptm (pid=23382) Waiting for mount of media id N50043 (copy 1) on server uxdxbck02-infini.
04/11/2018 23:01:41 - mounting N50043
04/11/2018 23:02:41 - Info bptm (pid=23382) media id N50043 mounted on drive index 3, drivepath /dev/rmt/2cbn, drivename IBM.ULT3580-TD5.003, copy 1
04/11/2018 23:02:41 - mounted N50043; mount time: 0:01:00
04/11/2018 23:02:41 - positioning N50043 to file 3
04/11/2018 23:03:40 - positioned N50043; position time: 0:00:59
04/11/2018 23:03:40 - begin writing
04/12/2018 02:03:40 - Error bpbrm (pid=23340) socket read failed: errno = 62 - Timer expired
04/12/2018 02:03:42 - Error bptm (pid=23382) media manager terminated by parent process
04/12/2018 02:04:48 - Info dbclient (pid=315742) done. status: 13: file read failed
04/12/2018 02:04:48 - end writing; write time: 3:01:08
file read failed (13)