Restore complete with "invalid error number(2826)"

[kumar_senthild]

Hi Guys,

When we trying to restore the data, it was restored the all datas, but i am getting this error.

Can you pls advise on this.

"11/6/2011 5:51:26 PM - Info tar32(pid=7004) done. status: 0          

11/6/2011 5:51:26 PM - Info tar32(pid=7004) done. status: 5 - the restore failed to recover the requested files 

11/6/2011 5:51:26 PM - Info bpbrm(pid=7544) child done, status 5         

11/6/2011 5:51:26 PM - Info bpbrm(pid=7544) sending media manager msg: STOP RESTORE ussvlfsp0b_1320374317      

11/6/2011 5:51:27 PM - end reading; read time: 00:00:13

11/6/2011 5:51:27 PM - Info bpbrm(pid=7544) media manager for backup id hostname_1320374317 exited with status 0: the requested operation was successfully completed

11/6/2011 5:51:27 PM - Info bpbrm(pid=7544) sending media manager msg: TERMINATE        

11/6/2011 5:51:27 PM - restored image hostname_1320374317 - (the restore failed to recover the requested files(5)); restore time 00:01:31

11/6/2011 5:51:27 PM - Warning bprd(pid=8784) Restore must be resumed prior to first image expiration on INFINITY      

11/6/2011 5:51:27 PM - end Restore; elapsed time: 00:02:08

invalid error number(2826)"

[Marianne]

The weird thing that I see here is that tar32 on the client reported success AND failure :

1/6/2011 5:51:26 PM - Info tar32(pid=7004) done. status: 0          

11/6/2011 5:51:26 PM - Info tar32(pid=7004) done. status: 5

You will need the tar log on the client to see what happened.

If the log folder on the client does not exist <install-path>\veritas\netbackup\logs\tar), please create it and retry the restore. Just restore to a different folder.

Please also ensure that the following log folders exist in case further troubleshooting is needed:

On master: bprd (NBU needs to be restarted to activate this log)
On media server: bpbrm and bptm

Please also let us know which NBU version on master, media and client, which OS on all of them.
Different NBU versions on server(s) and client can have unpredictable results - especially if the client is a higher version or patch level than the server.

[Tmy_70]

Drivers are also UP

you have also checked your Drives which also UP properly. See the below details for reference.

tpconfig -d

1.) As per the logs, it seems the connection was terminated. The socket was being forcibly closed prior to completion of data transfer. Could be a timeout issue.

There is a need to increase the Client Read Timeout value so that when the Server is heavily loaded/busy or when the SQL database backup size grown the increase in the restore timed out value saves from timeout/failure while restore.

2.)  Eliminate this change the NUMBUFS value (NUMBER OF BUFFERS PER STRIPE) from 2 to 1 and rerun the restore or verify.

http://www.symantec.com/business/support/index?page=content&id=TECH88059

[Marianne]

" 1.) As per the logs, it seems the connection was terminated. The socket was being forcibly closed prior to completion of data transfer. "

WHICH logs? All we have seen so far is a small section of Activity Monitor Details tab....

[kumar_senthild]

Thanks for prompted response. I have attached tar & bpbrm log, currently one 1.5 TB backup is running , i can't restart the NBU services for rest of the log files. i will upload once this backup completed. Netbackup Master version : 7.1.0.1 Master OS version Windows 2008 R2 Netbackup Client Version : 7.1.0.1 Client OS version : windows 2003 Meanwhile can you check this KB:- http://www.symantec.com/business/support/index?page=content&id=TECH44433 Regards, Senthil Kumar D.

[kumar_senthild]

Thanks You. 1, All Drives are up & running fine. 2, I have already changed timeout 60 sec to 240 sec. 3, This normal MS-windows backup Regards, Senthil Kumar D.

[Yasuhisa_Ishika]

could not find out why job detail shows "invalid error number(2826)", but found out 4 files or folders are not restored 17:51:17.772 [10172.7508] <2> bpbrm write_msg_to_progress_file: (9019.001) (9019.001) WRN - can't create directory: \\?\UNC\svlfiler2\Groups (WIN32 183: Cannot create a file when that file already exists. ) 17:51:26.305 [10172.7508] <2> bpbrm write_msg_to_progress_file: (9019.001) (9019.001) WRN - can't create file: \\svlfiler2\Groups\comp\Succession Planning\Talent Development\Talent Management\Talent Management NEW\Nine Box\Nine Box Round 2 Q3 2011\master for nine box distribution 92611.xlsx (WIN32 5: Access is denied. ) 17:51:26.383 [10172.7508] <2> bpbrm write_msg_to_progress_file: (9019.001) (9019.001) WRN - can't create file: \\svlfiler2\Groups\comp\Succession Planning\Talent Development\Talent Management\Talent Management NEW\Presentations\TT presentation JK staff 101211.pptx (WIN32 5: Access is denied. ) 17:51:26.539 [10172.7508] <2> bpbrm write_msg_to_progress_file: (9019.001) (9019.001) WRN - can't create file: \\svlfiler2\Groups\comp\Succession Planning\Talent Development\Talent Management\Talent Management NEW\Training\possible enrollees for Global and Situational\Global and Situational enrollments_3.xlsx (WIN32 5: Access is denied. ) : 17:51:26.539 [10172.7508] <2> bpbrm write_msg_to_progress_file: (9019.001) (9019.001) INF - TAR EXITING WITH STATUS = 0 17:51:26.539 [10172.7508] <2> bpbrm write_msg_to_progress_file: (9019.001) (9019.001) INF - TAR RESTORED 168 OF 172 FILES SUCCESSFULLY 17:51:26.539 [10172.7508] <2> bpbrm write_msg_to_progress_file: (9019.001) (9019.001) INF - TAR KEPT 0 EXISTING FILES 17:51:26.539 [10172.7508] <2> bpbrm write_msg_to_progress_file: (9019.001) (9019.001) INF - TAR PARTIALLY RESTORED 0 FILES Can you try to restore onto local disk?

[Tmy_70]

Please  mark  the solution.

[Yasuhisa_Ishika]

5:51:17.832 PM: [7004.9044] <4> file_system_restore::tfs_writeopen_file_system: WRN - can't get file attributes for '\\?\UNC\svlfiler2\Groups': (WIN32 123: The filename, directory name, or volume label syntax is incorrect. )
5:51:17.863 PM: [7004.9044] <2> tar_base::V_vTarMsgW: WRN - can't create directory: \\?\UNC\svlfiler2\Groups (WIN32 183: Cannot create a file when that file already exists. )

5:51:26.551 PM: [7004.9044] <8> file_system_restore::tfs_writeopen_file_system: WRN - can't create temp file \\svlfiler2\Groups\comp\Succession Planning\Talent Development\Talent Management\Talent Management NEW\Nine Box\Nine Box Round 2 Q3 2011\QQPBK9W2.NBU (WIN32 123: The filename, directory name, or volume label syntax is incorrect. )
5:51:26.551 PM: [7004.9044] <2> tar_base::V_vTarMsgW: WRN - can't create file: \\svlfiler2\Groups\comp\Succession Planning\Talent Development\Talent Management\Talent Management NEW\Nine Box\Nine Box Round 2 Q3 2011\master for nine box distribution 92611.xlsx (WIN32 5: Access is denied. )

5:51:26.598 PM: [7004.9044] <8> file_system_restore::tfs_writeopen_file_system: WRN - can't create temp file \\svlfiler2\Groups\comp\Succession Planning\Talent Development\Talent Management\Talent Management NEW\Presentations\QQPBK9W2.NBU (WIN32 123: The filename, directory name, or volume label syntax is incorrect. )
5:51:26.598 PM: [7004.9044] <2> tar_base::V_vTarMsgW: WRN - can't create file: \\svlfiler2\Groups\comp\Succession Planning\Talent Development\Talent Management\Talent Management NEW\Presentations\TT presentation JK staff 101211.pptx (WIN32 5: Access is denied. )

5:51:26.754 PM: [7004.9044] <8> file_system_restore::tfs_writeopen_file_system: WRN - can't create temp file \\svlfiler2\Groups\comp\Succession Planning\Talent Development\Talent Management\Talent Management NEW\Training\possible enrollees for Global and Situational\QQPBK9W2.NBU (WIN32 123: The filename, directory name, or volume label syntax is incorrect. )
5:51:26.754 PM: [7004.9044] <2> tar_base::V_vTarMsgW: WRN - can't create file: \\svlfiler2\Groups\comp\Succession Planning\Talent Development\Talent Management\Talent Management NEW\Training\possible enrollees for Global and Situational\Global and Situational enrollments_3.xlsx (WIN32 5: Access is denied. )

[kumar_senthild]

Yeah. i saw in active monitor for 4 file skip.. Is it anything related to retention, becoz we have set infinity. Regards, Senthil Kumar D.

[Marianne]

As per the info that Yasuhisa found in the logs, the problem seems to be with PERMISSIONS to write to the UNC path.

The NetBackup Client Service is normally started as LocalSystem that does not have any write perimission on network drives. Change the NBU logon account on the destination client to a domain account with necessary write permissions (preferrably a domain admin account). Also choose a separate restore folder, not original location.

Alternatively, restore to local disk on the client as suggested previously.

[Yasuhisa_Ishika · Accepted solution]

Hello, Marianne.

Almost all of files are restored, but just 4 items are failed. Client Service is authorized to access CIFS.

5:51:17.988 PM: [7004.9044] <2> tar_base::V_vTarMsgM: TAR - S:\Group\Grp_TSMC & JDA\HS Kim\HKim_TSMC_Archive Mails.pst
5:51:17.988 PM: [7004.9044] <2> tar_base::V_vTarMsgM: MNR - The file was renamed to the following:
5:51:17.988 PM: [7004.9044] <2> tar_base::V_vTarMsgM: UTF - \\svlfiler2\Groups\Grp_TSMC & JDA\HS Kim\HKim_TSMC_Archive Mails.pst
5:51:18.082 PM: [7004.9044] <2> UnpackerTAR::getData(): DBG - Complete data processed. (../UnpackerTAR.cpp:610)
5:51:18.082 PM: [7004.9044] <4> file_system_restore::tfs_writeclose_start: INF - Set times successful.
5:51:18.082 PM: [7004.9044] <2> tar_base::V_vTarMsgW: WRN - unable to set short name on restore: \\svlfiler2\Groups\Grp_TSMC & JDA\HS Kim\HKim_TSMC_Archive Mails.pst (err=0000007b)

It's hard to figure out what's wrong immediately so that I suggested to restore onto local disk to isolate CIFS stack issue.
 

[Yasuhisa_Ishika]

By tar32 log, I suppose as below.

• restore of S:\Group to \\svlfiler2\Groups was failed because CIFS share itself can not be overwritten
• Other 3 files might be failed because of ACL. Check ACL of parrent folder. It is possible thar service account does not have write access to these folders.

[kumar_senthild]

Thanks Yasuhisa & Marianne.

1, invalid error number(2826)[Solved] After change the retention from infinity to 7 Year. Ref this link :- http://www.symantec.com/business/support/index?page=content&id=TECH44433

2, Access denied :- I have restored same data into local disk , its completed successfully, But failed in Net app filer.

Regards, Senthil Kumar D.

[Swapna_Sridhara]

Hi,

When we trying to restore the mailbox database, but i am getting this error.

Can please help me on this

12/14/2011 10:35:07 PM - Info tar32(pid=0) done. status: 5         
12/14/2011 10:35:07 PM - Info tar32(pid=0) done. status: 185 - tar did not find all the files to be restored
12/14/2011 10:35:07 PM - Info bpbrm(pid=8244) child done, status 185        
12/14/2011 10:35:07 PM - Info bpbrm(pid=8244) sending media manager msg: STOP RESTORE mailbox_1296468001     
12/14/2011 10:35:07 PM - end reading; read time: 02:26:03
12/14/2011 10:35:08 PM - Info bpbrm(pid=8244) media manager for backup id mailbox_1296468001 exited with status 0: the requested operation was successfully completed
12/14/2011 10:35:08 PM - Info bpbrm(pid=8244) sending media manager msg: TERMINATE       
12/14/2011 10:35:08 PM - restored image mailbox_1296468001 - (tar did not find all the files to be restored(185)); restore time 05:04:27
12/14/2011 10:35:14 PM - end Restore; elapsed time: 05:05:10
invalid error number(2826)

Thanks

Swapna Sridharan

[Will_Restore]

please open a new thread for your problem, thanks!

I presume you already checked/tried Senthil's tips.

[Will_Restore]

Please select the reply which helped you most & close this case, thanks