Socket read failed an existing connection was forcibly closed by the remote host

[HALA]

Hi

I know that this problem is repeated but believe me I tried everything and nothing solved it, we have netbackup 5.1 MP7 on windows 2003 server, the clients are widows 2003 servers plus windows xp 

backup and restore operation on windows 2003 servers are successful but with windows xp computers this problem appears on all the clients during backup and restore; troubleshooter didn't solve it, I tried to change NIC card properties and  change security options: still not working!!:(

Any  idea?

[Ashz_Tomz]

enable logging l use bpclntcmd -hn from the master n see if its querring ,.

chk for the netstat outputs 

[HALA]

the bpclntcmd -hn is working fine

the netstat output is
Proto Local Address Foreign Address State
TCP srv-backup:1048 srv-backup:3513 ESTABLISH
TCP srv-backup:3513 srv-backup.:1048 ESTABLISH
TCP srv-backup:587 SRV-BACKUP:682 TIME_WAIT
TCP srv-backup:604 SRV-BACKUP:989 TIME_WAIT
TCP srv-backup:606 SRV-BACKUP:bpcd TIME_WAIT
TCP srv-backup:607 SRV-BACKUP:bpcd TIME_WAIT
TCP srv-backup:644 SRV-BACKUP:bpcd TIME_WAIT
TCP srv-backup:682 SRV-BACKUP:587 TIME_WAIT
TCP srv-backup:696 SRV-BACKUP:859 TIME_WAIT
TCP srv-backup:728 SRV-BACKUP:971 ESTABLISHED
TCP srv-backup:731 SRV-BACKUP:efs TIME_WAIT
TCP srv-backup:766 SRV-BACKUP:bpcd TIME_WAIT
TCP srv-backup:781 SRV-BACKUP:bpcd TIME_WAIT
TCP srv-backup:798 SRV-BACKUP:bpcd TIME_WAIT
TCP srv-backup:807 SRV-BACKUP:721 TIME_WAIT
TCP srv-backup:808 SRV-BACKUP:895 TIME_WAIT
TCP srv-backup:825 pc15-16:699 ESTABLISHED
TCP srv-backup:854 SRV-BACKUP:651 TIME_WAIT
TCP srv-backup:862 SRV-BACKUP:bpcd TIME_WAIT
TCP srv-backup:865 pc15-16:bpcd ESTABLISHED
TCP srv-backup:898 SRV-BACKUP:bpcd ESTABLISHED
TCP srv-backup:970 SRV-BACKUP:542 TIME_WAIT
TCP srv-backup:971 SRV-BACKUP:728 ESTABLISHED
TCP srv-backup:987 SRV-BACKUP:bpcd TIME_WAIT
TCP srv-backup:996 SRV-BACKUP:bpcd TIME_WAIT
TCP srv-backup:1015 SRV-BACKUP:793 TIME_WAIT
TCP srv-backup:1976 SRV-BACKUP:bprd TIME_WAIT
TCP srv-backup:1979 SRV-BACKUP:bprd TIME_WAIT
TCP srv-backup:1981 SRV-BACKUP:bpjobd ESTABLISHED
TCP srv-backup:1984 SRV-BACKUP:bpdbm TIME_WAIT
TCP srv-backup:1986 SRV-BACKUP:bpdbm TIME_WAIT
TCP srv-backup:1993 SRV-BACKUP:bprd TIME_WAIT
TCP srv-backup:1997 SRV-BACKUP:bprd TIME_WAIT
TCP srv-backup:2001 SRV-BACKUP:bpdbm TIME_WAIT
TCP srv-backup:2004 SRV-BACKUP:bprd FIN_WAIT_2
TCP srv-backup:2019 SRV-BACKUP:bpjobd ESTABLISHED
TCP srv-backup:2024 SRV-BACKUP:vmd TIME_WAIT
TCP srv-backup:2025 SRV-BACKUP:vmd FIN_WAIT_2
TCP srv-backup:2031 SRV-BACKUP:bpdbm TIME_WAIT
TCP srv-backup:3389 pc15-16.:2120 ESTABLISHED
TCP srv-backup:3395 SRV-BACKUP:vmd TIME_WAIT
TCP srv-backup:vmd SRV-BACKUP:2025 CLOSE_WAIT
TCP srv-backup:vmd SRV-BACKUP:29680 ESTABLISHED
TCP srv-backup:bprd SRV-BACKUP:2004 CLOSE_WAIT
TCP srv-backup:bpjobd SRV-BACKUP:1981 ESTABLISHED
TCP srv-backup:bpjobd SRV-BACKUP:2019 ESTABLISHED
TCP srv-backup:bpcd SRV-BACKUP:898 ESTABLISHED
TCP srv-backup:15438 SRV-BACKUP:vmd TIME_WAIT
TCP srv02-backup:29680 SRV02-BACKUP:vmd ESTABLISHED

Message Edited by HALA on 07-29-2008 05:10 AM

[Andy_Welburn]

Have you tried the bpclntcmd in both directions? i.e. Master -> Client ; Client -> Master.

bpclntcmd -pn

bpclntcmd -self

bpclntcmd -hn <Master/Client FQDN and/or Shortname>

bpclntcmd -ip <Master/Client IP address>

Any other info from any error logs?

[Omar_Villa]

Socket errors normaly are networking configuration problems, check your routes, dns, hosts files, netmasks, bpclntcmd in all directions, telnet <client> bpcd, bpgetconfig -M <client> -x

if after all this you cannot find anything change your verbose to 5, go to the bpcd & bpbkar logs on the client bptm, bpbrm on the media and see if you see any error there or search for the word delay that can be a fact for socket problems.

hope this helps.

regards

[HALA]

thanks for your replies
the bpclntcmd is working fine from bothe direction, I checked for network configuration everything seems ok
 now for the logs from client bpcd :
10:34:39.796 [3152.3520] <2> bpcd main: offset to GMT -10800
10:34:39.812 [3152.3520] <2> bpcd main: Got socket for input 356
10:34:39.812 [3152.3520] <2> logconnections: BPCD ACCEPT FROM 1**.17.0.2.585 TO 1**.17.15.16.13782
10:34:39.828 [3152.3520] <2> bpcd main: setup_sockopts complete
10:34:39.859 [3152.3520] <2> vauth_acceptor: ..\libvlibs\vauth_comm.c.356: no methods for address: no authentication required
10:34:39.859 [3152.3520] <2> bpcd main: no authentication required
10:34:39.859 [3152.3520] <2> bpcd peer_hostname: Connection from host srv02-backup (1**.17.0.2) port 585
10:34:39.859 [3152.3520] <2> bpcd valid_server: comparing Srv02-Backup and srv02-backup
10:34:39.859 [3152.3520] <4> bpcd valid_server: hostname comparison succeeded
10:34:40.328 [3152.3520] <2> bpcd main: output socket port number = 665
10:34:40.328 [3152.3520] <2> bpcd peer_hostname: Connection from host srv02-backup (1**.17.0.2) port 585
10:34:40.328 [3152.3520] <2> bpcd main: Peer hostname is srv02-backup
10:34:40.343 [3152.3520] <2> nb_bind_on_port_addr: bound to port 995
10:34:40.343 [3152.3520] <2> bpcd main: Got socket for output 1932, lport = 995
10:34:40.359 [3152.3520] <2> bpcd main: Connected on output socket
10:34:40.359 [3152.3520] <2> bpcd main: Duplicated socket on stderr
10:34:40.359 [3152.3520] <2> bpcd main: <---- NetBackup 5.1 0 ------------initiated
10:34:40.359 [3152.3520] <2> bpcd main: Not using VxSS authentication with srv02-backup

Interface: 1**.17.15.16 --- 0x2
  Internet Address      Physical Address      Type
  1**.17.0.2            00-30-05-81-27-41     dynamic  

10:34:41.218 [3152.3520] <2> bpcd main:
10:34:41.218 [3152.3520] <2> bpcd main: BPCD_GET_VERSION_RQST
10:34:41.218 [3152.3520] <2> bpcd main: BPCD_READ_HOST_CONFIG_RQST
10:34:41.531 [3152.3520] <2> bpcd main: BPCD_GET_PLATFORM_RQST
10:34:41.750 [3152.3520] <2> bpcd main: BPCD_GET_VERSION_RQST
10:34:41.953 [3152.3520] <2> bpcd main: BPCD_GET_NB_VERSION_RQST
10:34:41.953 [3152.3520] <4> bpcd main: Version string is NetBackup    5.1    510000    "C:\Program Files\VERITAS\NetBackup\bin"
10:34:42.140 [3152.3520] <2> bpcd main: BPCD_GET_UNAME_RQST
10:34:42.156 [3152.3520] <2> getUnameInfo: UNAME_SYSNAME = WindowsXP
10:34:42.156 [3152.3520] <2> getUnameInfo: UNAME_NODENAME = D15-16
10:34:42.156 [3152.3520] <2> getUnameInfo: UNAME_RELEASE = 5
10:34:42.156 [3152.3520] <2> getUnameInfo: UNAME_VERSION = 1
10:34:42.156 [3152.3520] <2> getUnameInfo: UNAME_MACHINE = Intel x86 - Unknown - Revision x304
10:34:42.156 [3152.3520] <2> getUnameInfo: END
10:34:42.343 [3152.3520] <2> bpcd main: BPCD_GET_VERSION_RQST
10:34:42.546 [3152.3520] <2> bpcd main: BPCD_READ_TEXT_FILE_RQST
10:34:42.546 [3152.3520] <2> read_text_file: .\bpcd_util.c.3046: file_id = 3
10:34:42.546 [3152.3520] <2> read_text_file: .\bpcd_util.c.3097: file_name = <C:\Program Files\VERITAS\NetBackup\share\version_crypt.txt>
10:34:42.843 [3152.3520] <2> bpcd main: BPCD_DISCONNECT_RQST
10:34:42.843 [3152.3520] <2> bpcd exit_bpcd: exit status 0  ----------->exiting
10:34:43.093 [2556.640] <2> bpcd main: offset to GMT -10800
10:34:43.109 [2556.640] <2> bpcd main: Got socket for input 352
10:34:43.109 [2556.640] <2> logconnections: BPCD ACCEPT FROM 1**.17.0.2.1018 TO 1**.17.15.16.13782
10:34:43.109 [2556.640] <2> bpcd main: setup_sockopts complete
10:34:43.140 [2556.640] <2> vauth_acceptor: ..\libvlibs\vauth_comm.c.356: no methods for address: no authentication required
10:34:43.140 [2556.640] <2> bpcd main: no authentication required
10:34:43.140 [2556.640] <2> bpcd peer_hostname: Connection from host srv02-backup (1**.17.0.2) port 1018
10:34:43.156 [2556.640] <2> bpcd valid_server: comparing Srv02-Backup and srv02-backup
10:34:43.156 [2556.640] <4> bpcd valid_server: hostname comparison succeeded
10:34:43.156 [2556.640] <2> bpcd main: output socket port number = 856
10:34:43.156 [2556.640] <2> bpcd peer_hostname: Connection from host srv02-backup (1**.17.0.2) port 1018
10:34:43.156 [2556.640] <2> bpcd main: Peer hostname is srv02-backup
10:34:43.171 [2556.640] <2> nb_bind_on_port_addr: bound to port 972
10:34:43.171 [2556.640] <2> bpcd main: Got socket for output 1932, lport = 972
10:34:43.171 [2556.640] <2> bpcd main: Connected on output socket
10:34:43.171 [2556.640] <2> bpcd main: Duplicated socket on stderr
10:34:43.171 [2556.640] <2> bpcd main: <---- NetBackup 5.1 0 ------------initiated
10:34:43.171 [2556.640] <2> bpcd main: Not using VxSS authentication with srv02-backup

Interface: 1**.17.15.16 --- 0x2
  Internet Address      Physical Address      Type
  1**.17.0.2            00-30-05-81-27-41     dynamic  
 
10:34:43.453 [2556.640] <2> bpcd main:
10:34:43.468 [2556.640] <2> bpcd main: BPCD_FORK_CMD_RQST
10:34:43.468 [2556.640] <2> bpcd main: fork cmd = /usr/openv/netbackup/bin/bpfis bpfis create -nbu -owner NBU -id d15-16_1217403269 -bpstart_to 300 -bpend_to 300 -backup_copy 0 -ru root -pt 13 -rg other -class TESt -sched Cumulative-Inc -fso -S srv02-backup -WOFB -fim VSP
10:34:43.468 [2556.640] <2> bpcd main: filter type = -1
10:34:43.468 [2556.640] <2> bpcd main: Convert args to CreateProcess format
10:34:43.468 [2556.640] <2> bpcd main: Done converting args to CreateProcess format
10:34:43.468 [2556.640] <2> bpcd main: new fork cmd = C:\Program Files\VERITAS\NetBackup\bin\bpfis.exe create -nbu -owner NBU -id d15-16_1217403269 -bpstart_to 300 -bpend_to 300 -backup_copy 0 -ru root -pt 13 -rg other -class TESt -sched Cumulative-Inc -fso -S srv02-backup -WOFB -fim VSP
10:34:43.468 [2556.640] <2> bpcd main: Before CreateProcess
10:34:43.468 [2556.640] <2> bpcd main: StdOutput assigned the value STDOUTSOCK
10:34:43.500 [2556.640] <2> bpcd main: After CreateProcess, pid = 2700
10:34:43.500 [2556.640] <2> bpcd exit_bpcd: exit status 0  ----------->exiting
10:34:43.734 [1428.3332] <2> bpcd main: offset to GMT -10800
10:34:43.765 [1428.3332] <2> bpcd main: Got socket for input 336
10:34:43.781 [1428.3332] <2> logconnections: BPCD ACCEPT FROM 1**.17.0.2.673 TO 1**.17.15.16.13782
10:34:43.781 [1428.3332] <2> bpcd main: setup_sockopts complete
10:34:43.812 [1428.3332] <2> vauth_acceptor: ..\libvlibs\vauth_comm.c.356: no methods for address: no authentication required
10:34:43.812 [1428.3332] <2> bpcd main: no authentication required
10:34:43.828 [1428.3332] <2> bpcd peer_hostname: Connection from host srv02-backup (1**.17.0.2) port 673
10:34:43.828 [1428.3332] <2> bpcd valid_server: comparing Srv02-Backup and srv02-backup
10:34:43.828 [1428.3332] <4> bpcd valid_server: hostname comparison succeeded
10:34:43.828 [1428.3332] <2> bpcd main: output socket port number = 953
10:34:43.828 [1428.3332] <2> bpcd peer_hostname: Connection from host srv02-backup (1**.17.0.2) port 673
10:34:43.828 [1428.3332] <2> bpcd main: Peer hostname is srv02-backup
10:34:43.843 [1428.3332] <2> nb_bind_on_port_addr: bound to port 881
10:34:43.843 [1428.3332] <2> bpcd main: Got socket for output 1932, lport = 881
10:34:43.843 [1428.3332] <2> bpcd main: Connected on output socket
10:34:43.843 [1428.3332] <2> bpcd main: Duplicated socket on stderr
10:34:43.843 [1428.3332] <2> bpcd main: <---- NetBackup 5.1 0 ------------initiated
10:34:43.843 [1428.3332] <2> bpcd main: Not using VxSS authentication with srv02-backup

[HALA]

from  server bptm:

10:34:24.851 [4900.4432] <2> bptm: instance - 361804843
10:34:24.851 [4900.4432] <2> bptm: INITIATING (VERBOSE = 5): -count -cmd -rt 8 -rn 0 -stunit srv02-backup-dlt -den 15 -mt 2 -masterversion 510000
10:34:24.851 [4900.4432] <2> bptm: NUM UP 2 0 0 0 2 0 a-IBMULTRIUM-TD20 a-IBMULTRIUM-TD21
10:34:24.851 [4900.4432] <2> bptm: EXITING with status 0 <----------
10:34:25.538 [5164.4884] <2> clear_socket_timeout: Setting socket timeout to 0. Old timeout was 300000 ms
10:34:25.538 [5164.4884] <2> bptm: instance - 361805531
10:34:25.538 [5164.4884] <2> bptm: INITIATING (VERBOSE = 5): -U
10:34:25.538 [5164.4884] <2> bptm: EXITING with status 0 <----------
10:34:28.819 [4232.4984] <2> bptm: instance - 361808812
10:34:28.835 [4232.4984] <2> bptm: INITIATING (VERBOSE = 5): -countmedia -cmd -rt 8 -rn 0 -stunit srv02-backup-dlt -den 15 -p Test -rl 1 -masterversion 510000
10:34:28.835 [4232.4984] <2> add_to_vmhost_list: added srv02-backup to vmhost list
10:34:28.835 [4232.4984] <2> nb_getsockconnected: host=srv02-backup service=vmd address=1**.17.0.2 protocol=tcp non-reserved port=13701
10:34:28.835 [4232.4984] <2> nb_bind_on_port_addr: bound to port 3204
10:34:28.835 [4232.4984] <2> nb_getsockconnected: getsockname OK
10:34:28.835 [4232.4984] <2> nb_getsockconnected: connect OK
10:34:28.835 [4232.4984] <2> logconnections: vmd CONNECT FROM 1**.17.0.2.3204 TO 1**.17.0.2.13701
10:34:28.835 [4232.4984] <2> ParseConfigExA: Unknown configuration option on line 51: RenameIfExists = 0
10:34:28.835 [4232.4984] <2> vauth_get_user_name: vauth_comm.c.689: user_name: :SYSTEM
10:34:28.851 [4232.4984] <2> vauth_authentication_required: vauth_comm.c.743: no methods for address: no authentication required
10:34:28.851 [4232.4984] <2> vauth_connector: vauth_comm.c.177: no methods for address: no authentication required
10:34:28.851 [4232.4984] <2> ParseConfigExA: Unknown configuration option on line 51: RenameIfExists = 0
10:34:28.851 [4232.4984] <2> vnet_check_vxss_client_magic_with_info: vnet_vxss_helper.c.774: Ignoring VxSS authentication: 2 0x00000002
10:34:28.851 [4232.4984] <2> vnet_check_vxss_client_magic_with_info: vnet_vxss_helper.c.930: Not using VxSS authentication: 2 0x00000002
10:34:28.851 [4232.4984] <2> vmdb_get_scratch_list: server returned:  EXIT_STATUS 0
10:34:28.851 [4232.4984] <2> nb_getsockconnected: host=srv02-backup service=vmd address=1**.17.0.2 protocol=tcp non-reserved port=13701
10:34:28.851 [4232.4984] <2> nb_bind_on_port_addr: bound to port 3205
10:34:28.851 [4232.4984] <2> nb_getsockconnected: getsockname OK
10:34:28.851 [4232.4984] <2> nb_getsockconnected: connect OK
10:34:28.851 [4232.4984] <2> logconnections: vmd CONNECT FROM 1**.17.0.2.3205 TO 1**.17.0.2.13701
10:34:28.851 [4232.4984] <2> vauth_authentication_required: vauth_comm.c.743: no methods for address: no authentication required
10:34:28.851 [4232.4984] <2> vauth_connector: vauth_comm.c.177: no methods for address: no authentication required
10:34:28.851 [4232.4984] <2> vnet_check_vxss_client_magic_with_info: vnet_vxss_helper.c.774: Ignoring VxSS authentication: 2 0x00000002
10:34:28.866 [4232.4984] <2> vnet_check_vxss_client_magic_with_info: vnet_vxss_helper.c.930: Not using VxSS authentication: 2 0x00000002
10:34:29.038 [4232.4984] <2> bptm: NUM ACTIVE-AVAIL MEDIA 1 0 0
10:34:29.038 [4232.4984] <2> bptm: EXITING with status 0 <----------
10:34:29.398 [4256.5984] <2> bptm: instance - 361809390
10:34:29.398 [4256.5984] <2> bptm: INITIATING (VERBOSE = 5): -count -cmd -rt 8 -rn 0 -stunit srv02-backup-dlt -den 15 -mt 2 -masterversion 510000
10:34:29.398 [4256.5984] <2> bptm: NUM UP 2 0 0 0 2 0 a-IBMULTRIUM-TD20 a-IBMULTRIUM-TD21
10:34:29.398 [4256.5984] <2> bptm: EXITING with status 0 <----------
10:34:36.460 [3808.2484] <2> bptm: instance - 361816453
10:34:36.460 [3808.2484] <2> bptm: INITIATING (VERBOSE = 5): -count -cmd -rt 8 -rn 0 -stunit srv02-backup-dlt -den 15 -mt 2 -masterversion 510000
10:34:36.460 [3808.2484] <2> bptm: NUM UP 2 0 0 0 2 0 a-IBMULTRIUM-TD20 a-IBMULTRIUM-TD21
10:34:36.460 [3808.2484] <2> bptm: EXITING with status 0 <----------
10:34:36.710 [4708.5408] <2> bptm: instance - 361816703
10:34:36.710 [4708.5408] <2> bptm: INITIATING (VERBOSE = 5): -countmedia -cmd -rt 8 -rn 0 -stunit srv02-backup-dlt -den 15 -p Test -rl 1 -masterversion 510000
10:34:36.710 [4708.5408] <2> add_to_vmhost_list: added srv02-backup to vmhost list
10:34:36.710 [4708.5408] <2> nb_getsockconnected: host=srv02-backup service=vmd address=1**.17.0.2 protocol=tcp non-reserved port=13701
10:34:36.710 [4708.5408] <2> nb_bind_on_port_addr: bound to port 3226
10:34:36.710 [4708.5408] <2> nb_getsockconnected: getsockname OK
10:34:36.710 [4708.5408] <2> nb_getsockconnected: connect OK
10:34:36.710 [4708.5408] <2> logconnections: vmd CONNECT FROM 1**.17.0.2.3226 TO 1**.17.0.2.13701
10:34:36.726 [4708.5408] <2> ParseConfigExA: Unknown configuration option on line 51: RenameIfExists = 0
10:34:36.726 [4708.5408] <2> vauth_get_user_name: vauth_comm.c.689: user_name: :SYSTEM
10:34:36.726 [4708.5408] <2> vauth_authentication_required: vauth_comm.c.743: no methods for address: no authentication required
10:34:36.726 [4708.5408] <2> vauth_connector: vauth_comm.c.177: no methods for address: no authentication required
10:34:36.726 [4708.5408] <2> ParseConfigExA: Unknown configuration option on line 51: RenameIfExists = 0
10:34:36.726 [4708.5408] <2> vnet_check_vxss_client_magic_with_info: vnet_vxss_helper.c.774: Ignoring VxSS authentication: 2 0x00000002
10:34:36.726 [4708.5408] <2> vnet_check_vxss_client_magic_with_info: vnet_vxss_helper.c.930: Not using VxSS authentication: 2 0x00000002
10:34:36.726 [4708.5408] <2> vmdb_get_scratch_list: server returned:  EXIT_STATUS 0
10:34:36.726 [4708.5408] <2> nb_getsockconnected: host=srv02-backup service=vmd address=1**.17.0.2 protocol=tcp non-reserved port=13701
10:34:36.726 [4708.5408] <2> nb_bind_on_port_addr: bound to port 3227
10:34:36.726 [4708.5408] <2> nb_getsockconnected: getsockname OK
10:34:36.726 [4708.5408] <2> nb_getsockconnected: connect OK
10:34:36.726 [4708.5408] <2> logconnections: vmd CONNECT FROM 1**.17.0.2.3227 TO 1**.17.0.2.13701
10:34:36.726 [4708.5408] <2> vauth_authentication_required: vauth_comm.c.743: no methods for address: no authentication required
10:34:36.741 [4708.5408] <2> vauth_connector: vauth_comm.c.177: no methods for address: no authentication required
10:34:36.741 [4708.5408] <2> vnet_check_vxss_client_magic_with_info: vnet_vxss_helper.c.774: Ignoring VxSS authentication: 2 0x00000002
10:34:36.741 [4708.5408] <2> vnet_check_vxss_client_magic_with_info: vnet_vxss_helper.c.930: Not using VxSS authentication: 2 0x00000002
10:34:36.929 [4708.5408] <2> bptm: NUM ACTIVE-AVAIL MEDIA 1 0 0
10:34:36.929 [4708.5408] <2> bptm: EXITING with status 0 <----------
10:34:37.257 [4808.5376] <2> bptm: instance - 361817250
10:34:37.257 [4808.5376] <2> bptm: INITIATING (VERBOSE = 5): -count -cmd -rt 8 -rn 0 -stunit srv02-backup-dlt -den 15 -mt 2 -masterversion 510000
10:34:37.257 [4808.5376] <2> bptm: NUM UP 2 0 0 0 2 0 a-IBMULTRIUM-TD20 a-IBMULTRIUM-TD21
10:34:37.257 [4808.5376] <2> bptm: EXITING with status 0 <----------
10:34:43.350 [2200.5180] <2> bptm: instance - 361823343
10:34:43.350 [2200.5180] <2> bptm: INITIATING (VERBOSE = 5): -count -cmd -rt 8 -rn 0 -stunit srv02-backup-dlt -den 15 -mt 2 -masterversion 510000
10:34:43.350 [2200.5180] <2> bptm: NUM UP 2 0 0 0 2 0 a-IBMULTRIUM-TD20 a-IBMULTRIUM-TD21
10:34:43.350 [2200.5180] <2> bptm: EXITING with status 0 <----------
10:34:44.054 [4664.5384] <2> clear_socket_timeout: Setting socket timeout to 0. Old timeout was 300000 ms
10:34:44.054 [4664.5384] <2> bptm: instance - 361824046
10:34:44.054 [4664.5384] <2> bptm: INITIATING (VERBOSE = 5): -U
10:34:44.054 [4664.5384] <2> bptm: EXITING with status 0 <----------
10:34:45.632 [1508.5840] <2> clear_socket_timeout: Setting socket timeout to 0. Old timeout was 300000 ms
10:34:45.632 [1508.5840] <2> bptm: instance - 361825625
10:34:45.632 [1508.5840] <2> bptm: INITIATING (VERBOSE = 5): -U
10:34:45.632 [1508.5840] <2> bptm: EXITING with status 0 <----------
10:34:46.335 [2396.1376] <2> clear_socket_timeout: Setting socket timeout to 0. Old timeout was 300000 ms
10:34:46.335 [2396.1376] <2> bptm: instance - 361826328
10:34:46.335 [2396.1376] <2> bptm: INITIATING (VERBOSE = 5): -delete_expired
10:34:46.335 [2396.1376] <2> bptm: EXITING with status 0 <----------
10:38:44.504 [2500.732] <2> bptm: instance - 362064500
10:38:44.504 [2500.732] <2> bptm: INITIATING (VERBOSE = 5): -count -cmd -rt 8 -rn 0 -stunit srv02-backup-dlt -den 15 -mt 2 -masterversion 510000
10:38:44.504 [2500.732] <2> bptm: NUM UP 2 0 0 0 2 0 a-IBMULTRIUM-TD20 a-IBMULTRIUM-TD21
10:38:44.504 [2500.732] <2> bptm: EXITING with status 0 <----------
10:38:44.785 [1540.1864] <2> clear_socket_timeout: Setting socket timeout to 0. Old timeout was 300000 ms
10:38:44.785 [1540.1864] <2> bptm: instance - 362064781
10:38:44.785 [1540.1864] <2> bptm: INITIATING (VERBOSE = 5): -delete_expired
10:38:44.785 [1540.1864] <2> bptm: EXITING with status 0 <----------
10:48:44.496 [4560.4092] <2> bptm: instance - 362664500
10:48:44.496 [4560.4092] <2> bptm: INITIATING (VERBOSE = 5): -count -cmd -rt 8 -rn 0 -stunit srv02-backup-dlt -den 15 -mt 2 -masterversion 510000
10:48:44.496 [4560.4092] <2> bptm: NUM UP 2 0 0 0 2 0 a-IBMULTRIUM-TD20 a-IBMULTRIUM-TD21
10:48:44.496 [4560.4092] <2> bptm: EXITING with status 0 <----------
10:48:44.793 [5116.2968] <2> clear_socket_timeout: Setting socket timeout to 0. Old timeout was 300000 ms
10:48:44.793 [5116.2968] <2> bptm: instance - 362664796
10:48:44.793 [5116.2968] <2> bptm: INITIATING (VERBOSE = 5): -delete_expired
10:48:44.793 [5116.2968] <2> bptm: EXITING with status 0 <----------
10:58:44.488 [460.5700] <2> bptm: instance - 363264500
10:58:44.488 [460.5700] <2> bptm: INITIATING (VERBOSE = 5): -count -cmd -rt 8 -rn 0 -stunit srv02-backup-dlt -den 15 -mt 2 -masterversion 510000
10:58:44.488 [460.5700] <2> bptm: NUM UP 2 0 0 0 2 0 a-IBMULTRIUM-TD20 a-IBMULTRIUM-TD21
10:58:44.488 [460.5700] <2> bptm: EXITING with status 0 <----------
10:58:44.785 [1356.4104] <2> clear_socket_timeout: Setting socket timeout to 0. Old timeout was 300000 ms
10:58:44.785 [1356.4104] <2> bptm: instance - 363264796
10:58:44.785 [1356.4104] <2> bptm: INITIATING (VERBOSE = 5): -delete_expired
10:58:44.785 [1356.4104] <2> bptm: EXITING with status 0 <----------
 

[HALA]

[BackupsVA]

Just curious but what status error code are you getting for these clients? We had an issue a couple of months ago with status 25 errors on 2003 servers. The DNS entries were a mix of upper/lower case letters for our Windows media servers. We disabled DHCP, gave it a statis IP, and modified the etc/hosts file and set the host to all lower case. This is unfortunately what we had to do in our environment.

bpclntcmd command output:

testserver: TESTSERVER.myinc.com at 0.0.0.0

[CRZ]

The logs you have provided don't appear to show a failure.  Recreate the failure after turning up the logging levels and then check that day's bpcd log from the client and bpbrm log from the media server.  (You may also want to open a case with support.)

[HALA]

Thank you all

it turned out to be the kaspersky network agent and veritas having some sort of problem regarding to ports!

when I uninstall kaspersky everything work fine, I'm trying now to configure the network agent and the antivirus, I'll send the solution if I found one.

thanks again

Message Edited by HALA on 08-06-2008 12:15 AM

[HALA]

Well I cann't find any solution, it works only when I uninstall kaspersky, even when exit or pause the protection it doesn't work.

[Omar_Villa]

Hi,

     I was working with a client with this same problem and looking in the web I findout my own post who didn't help me to fix the problem, so doing some more research 1 more thing need to be noted in this kind of errors:

1. Firewalls, if the environment is firewalled and all the ports are properly configured, you can telnet bpcd and vnetd from the media server to the client and client to media, you will think everything is fine, but if you run bpgetconfig -M <client> -x from the media server and you get the socket error means the client is getting the connection but is sending the answer from the wrong port. A quick way to fix this is to add the client to the Firewall list in the master server Host Properties and select VNETD port for the BPCD connect-back, use reserved ports and change to VNETD only under the Daemon connection port.


Hope this help some other in the future and remind me in case I forgot.
Best Regards.