VM Restore Issue

[nbuengr]

Hi,

Customer is experiencing an error restoring. Hope you could help us.

06/25/2015 14:16:15 - begin Restore

06/25/2015 14:16:18 - restoring from image SVPCSA-CC_1434798064

06/25/2015 14:16:18 - Info bprd (pid=17881) Restoring from copy 1 of image created Sat Jun 20 19:01:04 2015

06/25/2015 14:16:18 - requesting resource @aaaao

06/25/2015 14:16:18 - granted resource  MediaID=@aaaao;DiskVolume=PureDiskVolume;DiskPool=dedupmedia_diskpool;Path=PureDiskVolume;StorageServer=DEDUPMEDIA-CC;MediaServer=DEDUPMEDIA-CC

06/25/2015 14:16:51 - requesting resource @aaaao

06/25/2015 14:16:51 - granted resource  MediaID=@aaaao;DiskVolume=PureDiskVolume;DiskPool=dedupmedia_diskpool;Path=PureDiskVolume;StorageServer=DEDUPMEDIA-CC;MediaServer=DEDUPMEDIA-CC

06/25/2015 14:20:56 - Info bpdm (pid=19948) started

06/25/2015 14:20:56 - started process bpdm (pid=19948)

06/25/2015 14:20:56 - Info bpdm (pid=19948) reading backup image

06/25/2015 14:20:56 - Info bpdm (pid=19948) requesting nbjm for media

06/25/2015 14:20:56 - Info bpdm (pid=19948) using 30 data buffers

06/25/2015 14:20:56 - Info bpdm (pid=19948) spawning a child process

06/25/2015 14:20:56 - Info bpbrm (pid=19948) child pid: 19957

06/25/2015 14:21:22 - begin reading

06/25/2015 14:21:26 - end reading; read time: 0:00:04

06/25/2015 14:21:26 - Info bpdm (pid=19948) completed reading backup image

06/25/2015 14:21:26 - Info bpdm (pid=19948) EXITING with status 0

06/25/2015 14:21:26 - Info DEDUPMEDIA-CC (pid=19948) StorageServer=PureDisk:DEDUPMEDIA-CC; Report=PDDO Stats for (DEDUPMEDIA-CC): read: 128385 KB, CR received: 152785 KB, CR received over FC: 0 KB, dedup: 0.0%

06/25/2015 14:21:26 - Error bpbrm (pid=19965) bpcd on SVPCSA-CC exited with status 48: client hostname could not be found

06/25/2015 14:21:26 - Info tar (pid=0) done. status: 48: client hostname could not be found

06/25/2015 14:21:26 - Error bpbrm (pid=19965) client restore EXIT STATUS 48: client hostname could not be found

Thanks!

[Marianne]

Again just screenshot and extract from Activity Monitor with no information of what exactly is going on here...

If you need to support end customers, you will need to get all relevant info as a start.

Is this a full VM restore or file level restore?

What exactly is restore destination?

The error is quite clear: client hostname could not be found

Whatever the destination hostname is - the media server has no knowledge at TCP/IP level of this hostname.

Get the customer first of all to ping the destination hostname from the VM backup/restore host and media server.

[Jaime_Vazquez]

To diagnose the error, look at the debug log for the process that displayed it: This assumes that the debug directory for bpcd was created.

bpcd on SVPCSA-CC exited with status 48: client host name could not be found

On the system SVPCSA-CC  look in the ..\netbackup\logs\bpcd folder at the file 062515.log. The "missing" host name information should be there.

Make sure host name resolution is corect and valid.  Also, if there is a firewall in place, make sure that correct ports are open for bi-directional traffic.

[tunix2k]

VM restore issue

The log looks like a "normal" restore. Did you perform the backup with a vm-policy ?

So SVPCSA-CC is a generated clientname. It can be DNS name Hostname ore Displayname of the VM.

In this case you should perform a redirected restore from client SVPCSA-CC to the one who is configured in clientinstallion inside the VM.

ciao

Martin

[Jaime_Vazquez]

Some things to try to help verify the baseline problem.

On the Admin Console select this, in order:

Choose "Host Properties -> Clients".

 This will display a list of known clients for the Master. Ensure client SVPCSA-CC is in the list.
Select client SVPCSA-CC and right-click to get 'properties'. This is an important test. If this gets you a status 48 error, then you have a client configuration error of some kind, or a network error of some kind.

On the client run "bpclntcmd -pn". You should see, initially, output that states:

Expecting response from <master_server_name>.
 
The server name comes from the client's SERVER= key entry for what it thinks is the Master.
In turn, for the next part of the output, the Master will respond back with host name and IP address of the client itself, as it sees it.
If that fails, immediately run "echo %ERRORLEVEL%" to get the status code of the command.

Possible error conditions:
1. Invalid/Missing Master Server name or IP address information on client.
2. Firewall settings on either client or Master. For a rc=48, this gets my initial check.
3. IP address information of the client, as seen by the Master or Media Server.

Server to client IP interactions are logged in the bpcd log of the client. It needs to be looked at as well.

Hope this helps you diagnose the root cause. Be careful about DNS entries, if they are in use locally. Check local 'hosts' file on both sides, just in case.